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Smart Base MPC600F 
Smart Base MPC400 

SERVICE 
MANUAL 



REVISION 










SmartBase MPC600F 


H1 2-21 94 


230V 


ENG 




SmartBase MPC600F 


H1 2-21 95 


230V 


GER 




SmartBase MPC600F 


H1 2-21 97 


230V 


FRN 




_ SmartBase MPC400 


H 12-2204 


230V 


EC 



Canon 



nov. 2001 HY8-10AT-000 



COPYRIGHT © 2001 CANON INC. CANON SmartBase MPC600F/MPC400 NOV. 2001 



Application 

This manual has been issued by Canon Inc. for qualified persons to learn technical theory, installation, maintenance, 
and repair of products. This manual covers all localities where the products are sold. For this reason, there may 
be information in this manual that does not apply to your locality. 

Corrections 

This manual may contain technical inaccuracies or typographical errors due to improvements or changes in 
products. When changes occur in applicable products or in the content of this manual, Canon will release tech- 
nical information as the need arises. In the event of major changes in the contents of this manual, Canon will 
issue a new editions of this manual. 



The following paragraph does not apply to any countries where such provisions are inconsistent with local 
law. 

Trademarks 

The product names and company names described in this manual are the registered trademarks of the individual 
companies. 

Copyright 

This manual is copyrighted with all rights reserved. Under the copyright laws, this manual may not be copied, 
reproduced or translated into another language, in whole or in part, without the written consent of Canon Inc. 

Copyright© 2001 by Canon Inc. 

CANON INC. 

Consumer Imaging Products Quality Assurance Dept. 1 

5-1 Hakusan 7-Chome,Toride-city, Ibaraki 302-8501, Japan 



DTP System 

This manual was produced on a Windows98®, personal computer, final pages were printed on AGFA 

SelectSet Avantra25. 

All graphics were produced with Adobe Illustrator 9.0J®. 

All documents and all page layouts were created with Adobe PageMaker 6.5®. 



I. MEANING OF MARKS 



The marks used in this manual have the following meanings. 



Mark Meaning 



A 
A 



States a precaution to be taken to prevent danger to personnel, damage to the product, or 
damage to electronic components by discharge of static electricity, for example. 



States a precaution to be taken to prevent damage to electronic components by 
electrostatic discharge. 




If the following mark is used, following the directions given. 




Informs you of fire-related cautions. 




Informs you that the plug must be removed from the power outlet before starting an 
operation. 




NOTE 



Gives useful information to understand descriptions. 




Indicates sections to be read to obtain more detailed information. 



REFERENCE 



II. ABOUT THIS MANUAL 



This manual is divided into five parts, and contains information required for servicing the product. 
Each of the above parts is further divided into the following four chapters: 

Chapter 1: General Description 

This part explains product specifications and the how to service the unit safely. It is very important, so 
please read it. 

Chapter 2: Technical Reference 

This part explains the technical theory the product. 

Chapter 3: Assembly and Disassembly 

This part explains the assembly and disassembly of the product. 

Chapter 4: Maintenance and Service 

This part explains how to maintain the products for adjustment and troubleshooting and service operations 
and service switches. 

Chapters: Appendix 

This part explains the informations of the optional products and user data flow. 



REFERENCE 



For more details of user operations and user reports, see the separate volume of USER'S 

GUIDE. 

Detailed description of each SSSW/parameter is not given in this manual except the new 

SSSWs/parameters added to this model. 

See G3 Facsimile Service Data Handbook (supplied separately) for details them. 

See the G3/G4 Facsimile Error Code List (Rev.2, supplied separately) for details of 

the error codes not shown in this manual. 



II 



I. REVISION HISTORY 



REVISION 



CONTENT 



Original 



III 



IV. TABLE OF CONTENTS 



Page 


c 


hapter 1: General Description 


1 - 1 


1. 


FEATURES 


1 - 1 




1.1 Overview 


1 - 2 


2. 


SPECIFICATIONS 


1 - 2 




2.1 General Specification 


1 - 2 




2.2 Communication Specification (SmartBase MPC600F only) 


1 - 3 




2.3 Color Communication Specification (SmartBase MPC600F only) 


1 - 4 




2.4 Scanner Specification 


1 - 6 




2.5 Printer Specification 


1 - 9 




2.6 Copy Specification 


1 -10 




2.7 Function 


1 -12 


3. 


OVERVIEW 


1 -12 




3.1 External View 


1 -13 




3.2 Operation Panel 


1 -16 




3.3 Consumables 


1 -16 




3.3.1 BJ cartridge and ink cartridge 


1 -17 




3.3.2 Print media 




Chapter 2: Technical Reference 


2- 1 


1. 


COMPONENT LAYOUT 


2- 1 




1.1 Parts Layout 


2- 4 


2. 


SCANNER MECHANISM 


2- 6 


3. 


PRINTER SECTION 


2- 6 




3.1 Overview of the Printer's Mechanical Parts 


2- 7 




3.1.1 Carriage 


2- 7 




3.1.2 Purge section 


2- 7 




3.1 .3 Paper feed section 


2- 8 




3.2 Paper Feed Section 


2- 8 




3.2.1 Paper feed components 


2- 9 




3.2.2 Friction separation system 


2- 9 




3.2.3 Paper transport section 


2- 9 




3.2.4 Paper discharge section 


2-10 




3.3 About the Ink Sensor 


2-12 




3.4 Purge Section 


2-12 




3.4.1 Purge section functions 


2-13 




3.4.2 Purge section components 


2-15 




3.5 Ink Suction Amount in the Cleaning Mode 


2-16 


4. 


NEW FUNCTION 



IV 



Chapter 3: Assembly and Disassembly 

3-1 1 . ATTENTION TO BE PAID DURING ASSEMBLY/ DISASSEMBLY 

3-1 1.1 Safety Cautions 

3 - 2 1.2 General Cautions 

3-3 1 .3 Product-Inherent Cautions 

3-3 1 .4 Action in the Event of Abnormality (All Clear) 

3-4 1 .5 Removal of red screws prohibited 

3-4 1 .6 Transporting the machine 

3-5 2. DISASSEMBLY/ASSEMBLY 

3-5 2.1 Parts Layout 

3-8 2.2 Disassembly Work-Flow 

3-9 2.3 Disassembly Procedure 

Chapter 4: Maintenance and Service 

4- 1 1. MAINTENANCE LIST 

4-1 1.1 Consumables 

4 - 1 1.2 Cleaning 

4-2 1.3 Periodic Inspection 

4-2 1 .4 Periodic Replacement Parts 

4-2 1 .5 Adjustment Items 

4 - 3 1.6 General Tools 

4-3 1 .7 Special Tools 

4-4 2. HOW TO CLEAN PARTS 

4-4 2.1 Main Unit Outer Covers 

4-4 2.2 Pickup/Separation Roller (SmartBase MPC600F only) 

4-4 2.3 Document U-Turn/Feed/Eject Roller (SmartBase MPC600F only) 

4-4 2.4 Separation Guide (SmartBase MPC600F only) 

4-4 2.5 Document Guide Sheet (SmartBase MPC600F only) 

4-4 2.6 White Sheet (SmartBase MPC600F only) 

4-4 2.7 Document Glass 

4-4 2.8 Printer Platen 

4-6 3. ADJUSTMENT 

4-6 3.1 CS LED Lights-on Duration Adjustment 

4-7 3.2 When Adjustment of the Print Head Position is Required 

4-10 4. TROUBLESHOOTING 

4-10 4.1 Troubleshooting Index 

4-12 4.2 Errors Shown on the Display 

4-12 4.2.1 User error message 

4-17 4.2.2 Error codes 

4 -23 4.3 Errors not Shown on the Display 

4 -23 4.3.1 General errors 

4 -24 4.3.2 Printing problems 

4 -26 4.3.3 Scanning problems 

4 -28 4.4 Processing Communication Problems 

V 



4 -28 4.4.1 Initial identification of problems 

4 -29 4.4.2 Procedures for processing communication problems 

4 -31 5. SERVICE SWITCHES 

4 -31 5.1 Hardware Switches 

4 -32 5.2 Service Data Setting 

4 -32 5.2.1 Service data overview 

4 -33 5.2.2 Service data registration/setting method 

4 -34 5.2.3 Service data setting 

4 -41 5.2.4 Explanation of service data 

4 -42 5.2.5 New SSSWs/parameters added to this model 

4 -56 6. TEST FUNCTIONS 

4-56 6.1 User Test Print Functions 

4 -56 6.1 .1 Nozzle check pattern 

4 -57 6.2 Service Test Functions 

4 -57 6.2.1 Test mode overview 

4 -58 6.2.2 Test mode flowchart 

4 -60 6.2.3 D-RAM tests 

4 -60 6.2.4 CS tests 

4-61 6.2.5 PRINT test 

4 -62 6.2.6 Modem and NCU tests 

4 -66 6.2.7 Faculty tests 

4 -71 7. SERVICE REPORT 

4 -71 7.1 Report Output Function 

4-71 7.1.1 User report output functions 

4 -72 7.1 .2 Service report output functions 

4 -85 8. WIRING DIAGRAM 

4 -85 8.1 Wiring Diagram 

Chapter 5: Appendix 

5-1 1. USER DATA FLOW 

5-1 1.1 User Data Flow (by Operation Panel) 

5-5 1 .2 User Data Flow (by MultiPASS Suite) 



VI 



Chapter 1 



General 
Description 



SmartBase MPC600F/MPC400 Chapter 1: General Description 



1. FEATURES 



1 .1 Overview 

This product is a G3 transreceiving facsimile based on the ITU-T recommendations. It can be used in 

telephone networks. 
Picture Quality Color Printer 

High quality printing can be accomplished with the Canon Bubble Jet (BJ) method using the maximum 
2400dpi x 1200dpi resolution. Various kinds of media can be printed with the high speed of a maximum 
17 pages per minute. The printing paper tray can hold up to 100 sheets of plain paper, 30 sheets of 
transparencies film, or 10 envelopes. 

Plain paper fax which can transmit/receive in color* 1 

Conforming to ITU-T recommendations, this fax is able to transmit/receive in color. Due to containing 
extremely high-speed 33.6kbps modems, transmission time can be shortened. Pictures and photographs 
can both be send and received clearly by UHQ (Ultra High quality), Canon's vivid image processing 
technology. Up to 30 letter, A4 and legal size sheets, can be set in the ADF *'. 9 one-touch dial entries 
and 100 speed dial entries can be registered, and group dial and broadcasting transmission can also be 
done. When paper and ink run out, the data is saved to memory, so there is no worry. When a external- 
phone is attached, fax communication and normal telephone reception are possible due to FAX/TEL 
switching. 

Out-of-lnk Function 

This machine has a function which detects when ink has run out. It also detects when the cartridges of 
machines equipped with color communications are out of ink. The presence/absence of ink in the ink 
chamber is detected by reflecting ink sensor. 

Copy Function 

This machine can be used as a 1200dpi x 1200dpi high resolution full color copier. With a monochrome 
document (including half-tone), up to 99 pages can be copied at one time at the speed of a maximum of 
17 pages/minute. 

Full Color & 256 Gradation Grayscale Scanner 

Using graphics or OCR software which conforms to the TWAIN standard, full color and 256-gradation 
grayscale images with a quality of 40 ~ 9600 dpi can be read into a computer. 

PC Fax* 1 

By connecting this machine to a computer, a fax can be transmitted from the included MultiPASS Suite 
or from a Windows application, and a received image can be saved to the computer as-is without printing 
it out. 

*1 SmartBase MPC600F only 



1-1 



SmartBase MPC600F/MPC400 Chapter 1: General Description 



2. SPECIFICATIONS 



2.1 General Specification 



Type 


Desktop 


Body colour 


Cool White 


Power source 


180 -264V AC, 48 -62 Hz 


Power consumption 


Standby 5.8 W (SmartBase MPC400) 

8.0 W (SmartBase MPC600F) 
Max. 41.8 W 



Usage environment. 

Operating noise 
Dimensions (W x D x H) 



50.0° F ~ 90.5° F (10° C ~ 32.5° C), 20% ~ 80% RH, 570 ~ 760 

mmHg (760 ~ 1013 hPa) 

Horizontal ±3° or less 

Measured in accordance with ISO standards 

Operating :50 dB(A) or less 

17.32" x 20.59" x 8.89" (440 mm x 523 x 228 mm) SmartBase 

MPC400 

17.32" x 20.59" x 11.85" (440 mm x 523 x 301 mm) SmartBase 

MPC600F 

(Not including trays) 



Weight 



22.05 lbs (10.0 kg) SmartBase MPC400 
27.34 lbs (12.4 kg) SmartBase MPC600F 
(including trays) 



2.2 Communication Specification (SmartBase MPC600F only) 



Applicable lines 



PSTN (Public Switched Telephone Network) 



Applicable Services 



Handset 
Transmission method 



NET SWITCH (Australia) 

Own Ringing (Fin) 

FAX ABILITY (New Zealand) 

None 

Half-duplex 



Transmission control protocol 



ITU-T T30 binary protocol/ECM protocol/ 
ITU-T V.8 protocol/V.34 protocol/ECM protocol 



Modulation method 

G3 image signals 



G3 procedure signals 



ITU-T V.27ter (2.4k, 4.8k bps) 

ITU-T V.29 (7.2k, 9.6k bps) 

ITU-T V.17 (TC7.2k, TC9.6k, 12k, 14.4k bps) 

ITU-T V.34 (2.4k, 4.8k, 7.2k, 9.6k, 12k, 14.4k, 16.8k, 19.2k, 

21.6k, 24k, 26.4k, 28.8k, 31.2k, 33.6k bps) 

ITU-T V.21 (No.2) (300bps) 

ITU-T V.8 300bps 

ITU-T V.34 600 bps, 1200 bps 

(With automatic fallback function) 



Coding 



Black/white ITU-T T.4 Coding method (MH, MR) 
ITU-T T.6 Coding method (MMR) 
ITU-T T.82/T.85 Coding method (JBIG) 

Color ITU-T T.81 Coding method (JPEG) 



1-2 



SmartBase MPC600F/MPC400 Chapter 1: General Description 





Error correction 


ITU-T T30 (ECM) 




Time required for 

Protocol 
Mode 


transmission protocol 

Pre-message 
Protocol * 1 


Post-message 
Protocol * 2 
(between pages) 


Post-message * 3 
(after pages) 


G3 standard 
V.8/V.34 


approx.12 sec. 
approx.9 sec. 


approx.4 sec. 
approx.l sec. 


approx.3.5 sec. 
approx.l sec. 



*1 Time from when other facsimile is connected to the line until image transmission begins. 

*2 Post-message (between pages): Time from after one document has been sent until transmission of the 

next document starts if several pages are transmitted. 
*3 Post-message (after last pages): Time from after image transmission is completed until line is 

switched from facsimile to telephone. 



Minimum transmission time 


10 msec (G3), msec (G3, ECM) 


Transmission output level 


From to -15 dBm 


Receive input level 


From -3 to -43 dBm 


Modem IC 


FM336 



2.3 Color Communication Specification (SmartBase MPC600F only) 



ITU-T recommendation 



Scanning Document size 
Printing paper size 
Resolution 
Picture element 
Coding 
Color space 
llluminant Data 
Sub sample 



ITU-T T.30 ANNEX E (JPEG Color Fax) 
T.4 ANNEX E (JPEG Header) 
T.42 (Color space for Color Fax) 
T.81 (JPEG) 

A4 

A4 

200x200 dpi 

8 bit 

JPEG 

CIELAB 

CIE Standard llluminant D50 

4:1:1 (=Lab) 



1-3 



SmartBase MPC600F/MPC400 Chapter 1: General Description 



2.4 Scanner Specification 



Type 



Book 

Sheet (SmartBase MPC600F only) 



ADF capacity 



Max. 30 sheets (A4/Letter/Legal) 



Effective scanning width 



Scanning method 




Scanning resolution 


Scanning speed 
Mode 


Scanning speed 


Text 

Gray scale 
Full color 


5.3 second/page 
5.3 second/page 
15.8 second/page 



Letter/Legal 8.42" (214 mm) 

A4 8.19" (208 mm) 

Contact Image sensor scanning method 
600 x 1200 dpi 



Memory Scanning 


Canon FAX Standard Chart No. 1 scanning 
Max. approx. 270 sheet 




Scanner gradations 


Grayscale; 8 bit, 256 gradations 

Color; R,G,B (8 bits each) full color i 


capability 


TWAIN 


Yes 




Scanning density adjustment 


9 density level 




Image modes 


Halftone (PHOTO mode) 




Halftone (fax and copy) 


64-gradation error diffusion system (UHQ) 




Prescan 


Yes 





1-4 



SmartBase MPC600F/MPC400 Chapter 1: General Description 



Scanning range 

Sheet dimensions (W x L) 

SmartBase MPC600F 

ADF Maximum 

ADF Minimum 

Document glass 

SmartBase MPC400 

Document glass 
Thickness 
ADF 

Document glass 



8.50" x 39.3" (216 mm x 1000 mm) 
4.13" x 5.83" (105 mm x 148 mm) 
8.50" x 11.7" (216 mm x 297 mm) 

8.50" x 14.0" (216 mm x 356 mm) 

0.002" ~ 0.005" (0.06 mm ~ 0.13 mm) 
50-90 g/m 2 
0.79" (20 mm) 



MAX. 0.16" 
(MAX. 4.0 mm) 



MAX. 0.16" (MAX. 4.0 mm) 
COLOR FAX: MAX. 0.24"** 
(MAX. 6.0 mm) 



MAX. 0.18" 
(MAX. 4.5 mm) 




t 
MAX. 0.18" 
(MAX. 4.5 mm) 



* When using legal-size documents with the SmartBase MPC600F, load them into the ADF. 
**SmartBase MPC600F only 




Figure 1-1 Scanning Range 



L. I Document scanning width "A4/LTR" is set in service data #1 SSSW SW06, bit4. 



NOTE 



1-5 



SmartBase MPC600F/MPC400 Chapter 1: General Description 



2.5 Printer Specification 



Printing method 



Bubble-jet ink on-demand 



BJ Cartridge 

Structure 

Head 

Ink colors 
Ink tanks 
Weight 



Detachable ink tanks for each color and BK/C1 (C, M, Y) integrated 

head 

BK: 320 nozzles, 2-column vertical array 

CI: 256 nozzles/color, 2-column vertical array/color 

Pigment BK, dyes C, M, Y 

BCI-3eBK, BCI-3eC, BCI-3eM, BCI-3eY 

BK: 32 g CI (C, M, Y): 11 g 



Ink Tank 

Products name 

Product code 

Weight 
Ink detection 
Printing speed 

Printing resolution 
Paper output tray stacking 
Paper tray 

Paper supply method 
Number of paper tray 
Paper capacity 

Weight 



BCI-3eBK/BCI-3eC/BCI-3eM/BCI-3eY 

F47- 3131 / F47- 3141/ F47- 3151/ F47- 3161 

32g (BCI-3eBK)/llg (others) 

Optical LOW -Ink sense 

Black Approx. 17 pages/minute (in case of character print) 

Color Approx. 12 page/minute 

2400 dpi x 1200 dpi 

Approx. 50 sheets (when using the recommended paper) 

ASF (Auto Sheet Feeder) 

ltray : Legal/Letter/A4/A5/B5 (Universal) 

Max. 0.40" (10 mm) thickness 

plain paper (Approx. 100 sheets) 

64-105 g/m 2 



Recommended paper 

KANGAS 

Weight 
Paper size 
Manufactured by 

NEUSIEDLER Canon Paper 
Weight 
Paper size 
Manufactured by 



80 g/m 2 

A4 

KANGAS 



80 g/m 2 

A4 

NEUSIEDLER 



1-6 



SmartBase MPC600F/MPC400 Chapter 1: General Description 



Printing range (Black & White FAX) 



Paper dimensions (W x L) 
Letter 
Legal 

A4 



8.50" x 10.98" (216 mm x 279 mm) 
8.50" x 14.02" (216 mm x 356 mm) 
8.27" x 11.69" (210 mm x 297 mm) 



Paper leading edge 
2 I 1 



PRINTING DROP OUT RANGE 






PRINTING RANGE 






Paper trailing edge 

Figure 1-2 Printing Range 



Item 

1 Effective printing width 

2 Left margin 

3 Right margin 

4 Top margin 

5 Bottom margin 



A4 Letter Legal 

8.00" 8.00" 8.00" 

(203.2 mm) (203.2 mm) (203.2 mm) 

0.13"+0.06" 0.25"+0.06" 0.25"+0.06" 

(3.4+1.5 mm) (6.4+1.5 mm) (6.4+1.5 mm) 

0.13"+0.06" 0.25"+0.06" 0.25"+0.06" 

(3.4+1.5 mm) (6.4+1.5 mm) (6.4+1.5 mm) 

0.12"+0.06" 0.12"+0.06" 0.12"+0.06" 

(3.0+1.5 mm) (3.0+1.5 mm) (3.0+1.5 mm) 

0.20"+0.12" 0.20"+0.12" 0.20"+0.12" 

(5.0+3.0 mm) (5.0±3.0 mm) (5.0+3.0 mm) 
Units are inches with mm shown in parentheses. 




■ The shaded area is included in the left and right margin errors of the paper trailing 

edge. 
• The printing range is set in user data "PRINTER SETTINGS", "PAPER SIZE". 



NOTE 



1-7 



SmartBase MPC600F/MPC400 Chapter 1: General Description 



Printing range (Color FAX & Printer mode) 

Plain paper and Special media (Color FAX & Printer mode) 

W x L = Min. 7.17 x 10.12 inch(182 x 257 mm) 
Max. 8.5 x 14.0 inch(216 x 356 mm) 




Feed direction 



a = (Plain paper , etc.) d = (B5/A5/A4) 

0.12inch/3.0mm 0.13 inch/3.4 mm 



b=0.20 inch 
5 mm 

c = (B5/A5/A4) 

0.13 inch/3.4 mm 



e = 1.10 inch/28.0 mm 



f = 1.04 inch/26.5 mm 



I : Recommended printing area 



Printable area 

(contains recomended printing area) 



Envelopes 

WxL= (COM #10) 

9.48 x 4.17 inch(241 x 106 mm) 

(DL) 

8.66 x 4.33 inch(220 x 1 1 mm) 



b 


a 












\ 








[c i 


v 




k 




\ 
1 


W 






d < 


r 




A 






L 







Feed direction 



a= 0.13 inch/3.4 mm 
b = 0.13 inch/3.4 mm 
c= 0.12 inch/3.0 mm 
d = 1.04 inch/26.5 mm 



Figure 1-3 Printing Range (1) 



1-8 



SmartBase MPC600F/MPC400 Chapter 1: General Description 



Banner paper 



Max. 6 folds (To be cut at the edge of the 7th fold) 



a=0.13 inch/ 3.4 mm 
b=0.13 inch /3.4 mm 
c=1.26 inch/ 32 mm 



Figure 1-4 Printing Range (2) 



2.6 Copy Specification 



Color copy 



Yes 



Multiple copy 



99 copies 



Copy mode 
Copy resolution 



Black & white DRAFT, TEXT, PHOTO 
Color FAST, NORMAL, FINE 



Black & white 600 dpi x 600 dpi 
Color 1200 dpi x 1200 dpi 

Copy magnification ratio 25-400% 

Fixed ratio A4 -> LTR, LGL -» LTR, 4x6 inch -» LTR 



1-9 



SmartBase MPC600F/MPC400 Chapter 1: General Description 



2.7 Function 


Dialling 








Manual dialling 


Numeric button 




Auto dialing 


Max. 120 di 


gits 






One-touch:9 


, Coded speed: 100, Numeric button:! 




Group dial 


Max. 110 locations 




Redial 


Numeric button redial function (Max. 120 digits) 




Transmission 








Broadcast transmission 


Max. 110 
button: 1) 


locations (One-touch:9, Coded speed: 100, 


Numeric 


Delayed transmission 


Yes (PC Assisted) Max. 30 reservation 




Confidential Tx/Rx 


None 






Relay broadcasting originating 


None 






Relay broadcasting 


None 






Reception 








Dual Access 




Yes 




FAX/TEL switching 




Yes 




Method 




CNG detection 




Message 




None 




Pseudo CI 




None 




Pseudo ring 




Yes 




Pseudo ringback tone 




Yes 




Reduction settings for receptior 


I 


Yes 




Automatic reduction of reception images 


Yes (100% ~ 70%) 




Built-in Answering machine 




None 




Answering machine connection 




Yes (Telephone answering priority type) 




Remote reception 




Yes (Remote ID method) 




Memory lock reception 




None 




Reception printing in reverse order 


None 




Polling 








Polling transmission 




None 




Polling reception 




Yes 




Extended copy function 








mirror 




Yes 




Image repeat 




Yes 




Entire document 




Yes 





1-10 



SmartBase MPC600F/MPC400 Chapter 1: General Description 



Others 
Closed network 
Direct mail prevention 
Memory box 
Memory backup 

Backup contents 

Backup IC 

Backup device 

Battery life 
Image data backup 
Image Memory 
Activity management 



None 
None 
None 

Dial registration data, User data, Service data, Time 

256 kbit SRAM for control 

Lithium battery 3.0V DC/220 mAh 

Approx. 5 years 

None 

Approx. 4.3 MB 

Yes 



a) User report 

Activity management report (Every 20 transactions : always transmission and reception together) 

Activity report (sending/receiving) 

One-touch speed dialling list 

Coded speed dialling list 

Group dialling list 

Memory clear list 

User's data list 

Document memory list 

Multi activity report 

b) Service report 
System data list 
System dump list 
Error list 



Transmitting terminal identification 
Time 

Management data 

Precision 
Display 

Completion stamp 
Program button 
Hook button 

Telephone exchange function 
Speaker phone 
Demo print function 
HELP function 



Yes 

Year/month/date/day/hour/minute (24 hour display) 

±90 sec per month 

2 row x 20 digits 

None 

None 

Yes 

None 

None 

None 

None 



1-11 



SmartBase MPC600F/MPC400 Chapter 1: General Description 



3. OVERVIEW 



3.1 External View 

Front View 



ADF (AUTOMATIC DOCUMENT FEEDER)* 

Holds documents for copying, scanning, and sending faxes, and 
feeds them automatically into the machine. 



FEEDER 
COVER* 



DOCUMENT GUIDES* 

Adjust to the width of the document. 




MULTI-PURPOSE TRAY and TRAY COVER 

Hold plain paper and other print media. 



DOCUMENT OUTPUT SLOT* 

Documents come out here. 

PLATEN GLASS COVER 

Open to place a document on the platen glass. 



SCANNING UNIT 

Lift up to install the Printhead (Cartridge) and 
Ink Tanks, and to adjust the paper thickness 
lever. 

OPEN BUTTON 

Push to lift up the scanning unit. 



OPERATION PANEL 

Controls the machine. 



OUTPUT TRAY 

Holds printed pages as they exit the machine. 



Inside View 



PLATEN GLASS 




HOLDER 




* MPC600F model only 



PAPER THICKNESS LEVER 

Adjusts the gap between the 

printhead and the surface of the 

printing paper. Set the paper 

thickness lever to the right when 

loading envelopes, Banner 

Paper, and T-Shirt Transfers. 

For all other print media, set to the left. 



Figure 1-5 External View 



1-12 



SmartBase MPC600F/MPC400 Chapter 1: General Description 



3.2 Operation Panel 



Operation Panel 



This section describes buttons used when making copies and scanning. 



MPC600F Model 



Fax Guide* 




Copy 




0"(D"(D 

"(7f(5)"(D © 

°(7) ,U (D""(9) 

© ©'© 



ON/OFF Button 

Turns the machine on and off. 

Resume ( g)) Button 

Resumes printing after an 
error is corrected. Also ejects 
a document remaining in the 
ADF.* 

In Use/Memory Light* 

Lights during copying and 
scanning. 

Alarm (A) Light 

Flashes when an error occurs, 
or when the machine is out of 
paper or ink. 

LCD 

Displays messages and 
selections, and prompts 
during operation. 

A (-)>(+) Buttons 

Scroll through selections. 



Menu (EH) Button 
Displays the menu to 
customise operation of 
your machine. 

OK Button 

Selects and confirms 
settings. 

Enlarge/Reduce (H) 
Button 

Sets the enlargement or 
reduction ratio of a 
document. 

Paper Select (EEj/BJJ) 
Button 

Selects the paper size 
and paper type when 
making copies. 

Contrast (3) Button 

Selects the copy contrast. 

Image Quality (ia) 
Button 

Selects the copy resolution. 



Copy (Q) Button 

Switches the standby display to Copy Mode. 

Scan (4^) Button 

Switches the standby display to Scan Mode. 
When the machine is connected to your PC, 
pressing this button starts scanning and sends 
the scanned data to your PC. In Scan Mode, 
pressing Start starts scanning. For details on 
scanning, -^ MultiPASS Suite User's Guide. 

Numeric Buttons 

Enter the copy quantity and other numerical 
values. 

© (Stop/Reset) Button 

Cancels copying and other operations, 
and returns the machine to standby mode. 

<i> (Start) Button 

Starts copying and scanning. 



Colour/B&W ( [ / l /f/l) Button 
Sets the machine for colour or black & white 
copying. For colour copying, press this button 
to turn on its light. 




□ Copy 



O Q Q 

Q © © 

Q © © 

© © © 



MPC400 Model 




* MPC600F model only 



Figure 1-6 Operation Panel (1) 



1-13 



SmartBase MPC600F/MPC400 Chapter 1: General Description 



Redial/Pause 



Coded Dial 




r- > 


c~ 






) 


CoT^ 


C02> 


cor^ 


C°£> 


C_ 






) 


C~05> 


Cos~^ 


C07> 


C2L> _ 



Hook Button 

Engages or 
disengages the 
telephone line. 



Coded Dial Button 

Press this button and 
a two-digit code to dial 
a pre-registered fax/ 
telephone number or 
group. 



C ~ )[DJ. Polling R 

09 



R Button 

Dials the outside line access number 
when the machine is connected 
through a switchboard (PBX). 

Polling Button 

Polls another fax machine. 

D.T. Button* 

Confirms the dial tone when dialling a fax/telephone 

number. 

* This feature is only available for some countries. 

One-Touch Speed Dial Buttons 

Dial fax/telephone numbers pre-registered 
for one-touch speed dialling. 



Redial/Pause Button 

Redials the last number that was dialled with the 

numeric buttons. Also enters pauses between or after 

the fax/telephone number when dialling or registering numbers. 



Figure 1-7 Operation Panel (2) 



1-14 



SmartBase MPC600F/MPC400 Chapter 1: General Description 



Guidelines for Entering Numbers, Letters, and Symbols 



When you come to a step that requires you to enter a name or number, refer to the table below to determine 
which numeric button to press for the character you want: 



Button 


Uppercase Letter 
Mode (:A) 


Lowercase Letter 
Mode (:a) 


Number Mode 
(:1) 


© 






1 


ABC 


abcAaaAaa/ec 


abcaaaaaaaec 


2 


DEF 

© 


DEFDEEEE 


defdeeee 


3 


GHI 


G Hill 1 1 


g h i T f I T 


4 


JKL 


JKL 


jkl 


5 


MNO 

© 


MNON066666 


mnonoooooo 


6 


PQRS 


PQRSf 


pqrs t> 


7 


TUV 

© 


TUVUUUU 


tuvuuuu 


8 


WXYZ 

© 


WXYZY 


wxyz'y 


9 


© 









*® 


- . A # ! " , ; : A * 


_ = / I ' ? $ @ % & 


+()[]{}<> 




© 

T 




, 


—*■ Number Mode (: 


*) 


» Uppercase Lettei 
( Mode (:A) 


* Loweicase Lettei 
Mode (:a) 




If you pause for more than two minutes between entering data, the machine will 
automatically return to standby mode. 



NOTE 



Figure 1-8 Operation Panel (3) 



1-15 



SmartBase MPC600F/MPC400 Chapter 1: General Description 



3.3 Consumables 
3.3.1 BJ cartridge and ink cartridge 



Ink Tanks 




31 • For optimum printing results and to avoid printing problems, Canon recommends that 
| — | you only use the Canon Ink Tanks described in this guide. 

NOTE 

There are four Ink Tanks: Black, cyan, magenta, and yellow. 




YELLOW INK TANK (BCI-3eY) 
MAGENTA INK TANK (BCI-3eM) 
CYAN INK TANK (BCI-3eC) 
BLACK INK TANK (BCI-3eBK) 



Figure 1-9 Consumables (1) 



1-16 



SmartBase MPC600F/MPC400 Chapter 1: General Description 



3.3.2 Print media 

Description of print media 

s Plain Paper 

The machine supports A5-, A4-, B5-, letter-, and legal-size paper in portrait orientation. You can use 
regular copier paper, cotton bond paper, or typical letterhead. Your machine does not require special 
ink jet paper. Always use paper without curls, folds, staples, or damaged edges. Look at the label on 
the package to see if the paper has a preferred side for printing. 

s Envelopes 

The machine can print on European DL and U.S. Commercial No. 10 envelopes. You may be able to 
load other sizes, but Canon cannot guarantee consistent performance on these. 
Do not use the following types of envelopes since they may cause problems: 

• Envelopes with windows, holes, perforations, cutouts, and double flaps. 

• Envelopes made with special coated paper or deeply embossed paper. 

• Envelopes with peel-off sealing strips. 

• Envelopes with letters enclosed. 

s Glossy Photo Paper GP-301 

A high gloss, thick paper that produces the look and feel of a photograph. 

s Banner Paper BP-101 

Specifically designed for printing one continuous sheet in a banner format. The connected sheets are 
divided by perforations and you can print from two to six sheets at a time. 

s High Resolution Paper HR-101/HR-101N 

Designed to produce near-photographic quality print output with sharp and vivid graphics. 

s Bubble Jet Paper LC-301 

Developed for high quality printing with minimal or no smearing when in contact with water or damp 
surfaces. This specially coated paper produces bright and vivid colours and stands up to normal office 
highlighters. 

s Transparencies CF-1 02 

Produce excellent contrast, sharpness, and colour, creating crisp and professional overhead 

presentations. 

Do not use normal transparencies in the machine as they do not absorb ink and may cause ink to run. 

s High Gloss Photo Film HG-201 

A bright white finish film that lends striking visual power to charts, graphs, and photographic images. 
It creates a sharper and more vivid colour output than is possible with coated paper. 

S Glossy Photo Cards FM-101 

Made from the same stock as Glossy Photo Paper, these cards allow you to print images over the entire 
area of the card. Print the image so that it extends beyond the perforations and then trim off the 
unwanted white margins. 



1-17 



SmartBase MPC600F/MPC400 Chapter 1: General Description 



s Photo Paper Pro PR-101/ PC-101S 

Photo Paper Pro PR-101 is thick paper with a treated surface that enhances gloss and provides superior 
colour reproduction. It is ideal for printing high quality photographs. 

Photo Paper Pro PC-101S is made of the same material as Photo Paper Pro PR-101. This photo-size 
paper is intended for printing images that cover the entire surface of the card, without a white border. 
To take full advantage of PC-101S, make the images slightly larger than the area indicated by the 
perforations. This paper is ideal for printing high quality photographs. 

S T-Shirt Transfers TR-201 

This paper is used to produce iron-on transfers. 



1-18 



Chapter 2 



Technical 
Reference 



SmartBase MPC600F/MPC400 Chapter 2: Technical Reference 



1. COMPONENT LAYOUT 



1 .1 Parts Layout 

The parts layout of this machine consists of the scanning assembly, printing assembly and printer. 



U-turn roller 
Document pickup rol 

Separation roller 



Document feed roller 

Document eject roller 



Document feed motor 




Contact sensor drive motor 



Pick up roller 



Paper feed motor 

Carriage belt 



Contact sensor drive belt 




Carriage motor 



Paper eject roller 

Paper feed roller 



Figure 2-1 Mechanical Layout 



2-1 



SmartBase MPC600F/MPC400 Chapter 2: Technical Reference 



The electrical parts are laid out as follows. 

• SCNT board controls the entire facsimile machine 

• PCNT board controls the printer function 

• NCU board (SmartBase MPC600F only) controls the telephone line 

• Modem board (SmartBase MPC600F only) controls the modem 

• Modular board (SmartBase MPC600F only) relays the telephone liine to the NCU board 

• Power supply unit supplies power to the units and assemblies 

• OPCNT board detects keyboard operation and displays machine 

information 

• ADF board(SmartBase MPC600F only) interface with SCNT board 



ADF board 



SCNT board 




OPCNT board 



Modem board 

NCU board 



Modular board 



PCNT board 



Power Supply unit 



Figure 2-2 Electrical Layout 



2-2 



SmartBase MPC600F/MPC400 Chapter 2: Technical Reference 



9 sensors detect unit and assembly statuses 



Document edge sensor (SmartBase MPC600F only): 
Detects the trailing edge of the document. 



Document sensor (SmartBase MPC600F only): 
Detects whether or not a document is set. 




Paper feed encoder film: 
Detects the state of paper feed roller. 



Ink sensor: 
Detects that there is 
no ink in the inkchamber 



Pickup sensor: 

Detects the state of pick up roller. 

Cover sensor: 

Detects the state of Flatbed unit. 



Paper edge sensor: 
Detects the state of 
paper feeding and delivery. 




Purge sensor: 
Detects the state of 
purge unit. 



Carriage encoder film: 
Detects the state of carriage unit. 



Figure 2-3 Sensor Layout 



2-3 



SmartBase MPC600F/MPC400 Chapter 2: Technical Reference 



2. SCANNER MECHANISM 



The scanner section scans documents that are to be sent or copied. 




Figure 2-4 Document Feed Section 



2-4 



SmartBase MPC600F/MPC400 Chapter 2: Technical Reference 



Names and function of parts 

1. Paper Guide (SmartBase MPC600F only) 

When properly adjusted to the width of the documents, the guide will hold documents in the 
horizontal direction to prevent them from skewing when fed. 

2. Document feed motor (SmartBase MPC600F only) 
This motor drives all the rollers in the scanner sections. 

3. Document Sensor (DS, SmartBase MPC600F only) 

This sensor uses an actuator to detect the presence of documents to be scanned, and sends that 
information to the SCNT board by the way of the ADF board. 

4. Document stopper (SmartBase MPC600F only) 

This stopper is located to the side of the separation rollers, and prevents documents from 
entering too far inside the scanning section. This stopper is located here to improve document 
loading and prevent double feeding or non-feeding due to defective loading of documents. 

5. Document pickup rollor (SmartBase MPC600F only) 

The document pickup roller is used to pick up a document and feed it to the 
separation roller. 

6. Separation guide (SmartBase MPC600F only) 

Separates the documents to prevent double-feeding. 

7. Separation roller (SmartBase MPC600F only) 

This roller uses difference in the coefficients of friction of the separation guide, document and 
separation roller to separate each of the sheets in a multiple-page document. 

8. Document feed lever (SmartBase MPC600F only) 

This lever switches between automatic document feed and manual document feed. Damage to 
the document caused by the separation roller can be minimized by switching to the manual 
document feed position when sending single sheets such as thick-stock paper or photographs. 

9. U-Turn roller (SmartBase MPC600F only) 

The U-turn roller is used to feed a document to the document feeder roller. 

10. Document edge sensor (DES, SmartBase MPC600F only) 

Using an actuator, the DES detects the edge of a document just before it reaches the contact 
sensor, and sends this information to the SCNT board. 

11. Document feed roller (SmartBase MPC600F only) 

This roller feeds documents to the color contact sensor after they are separated by separation 
roller. 

12. White sheet 

This white sheet is used as a whiteness reference when pre-scanning documents. 

13. Contact sensor drive motor 

The flatbed motor is used to drive the contact sensor. 

14. Contact sensor drive belt 

The CS belt is used to covey the driving force of the flatbed motor to the contact 
sensor. 

15. CS shaft 

The CS shaft is used to keep the direction of the driving force of the contact sensor. 

16. Color contact sensor 

The color contact sensor scans the image data from the document, converts it to serial data, and 
transmits it to the SCNT board as electrical signals. The color contact sensor has a scanning 
resolution of the 600dpi and outputs Red, Green and Blue analog image data. 

17. Paper eject roller (SmartBase MPC600F only) 

This roller ejects documents fed from the document feed roller. 

2-5 



SmartBase MPC600F/MPC400 Chapter 2: Technical Reference 



3. PRINTER SECTION 




F | The printer section mechanism in this model is taken from the S600 BJ printer. 
Some illustrations are used in common with S600. 



NOTE 



3.1 Overview of the Printer's Mechanical Parts 

The printer's mechanical parts consist of the BJ cartridge, carriage, purge section, and paper feed section. 
Each part is explained below. 




Carriage 



Paper Feed Section 



Purge 



Figure 2-5 Printer's Mechanical Parts 



2-6 



SmartBase MPC600F/MPC400 Chapter 2: Technical Reference 



3.1.1 Carriage 

The carriage holds one BJ cartridge in place. The carriage belt driven by the carriage motor (DC motor) 

moves the carriage horizontally back and forth across the paper. 

Regarding the carriage's position control, the initial position is detected when the carriage goes against 

the right wall which is the home position. 

After that, the carriage position is detected by reading the pulse from the encoder film. 

The paper spacing position is read from the carriage position when the carriage goes against the left wall. 

3.1.2 Purge section 

The purge section, driven by a dedicated purge motor, consists of the wiper, pump, cap, and carriage 

lock. 

The wiper maintains the head face surface to ensure high-quality printing. The ink suction feature enables 

the ink to be readily ejected from the nozzles. 

When the BJ cartridge is not in use, the nozzles are protected by a cap, and the carriage is locked in place. 

The motor's running direction controls the ink suction operation or capping/wiping/valve open/closing 

operation. 

3.1 .3 Paper feed section 

The paper feed section consists of the paper feed components, paper transport section, and paper 

discharge section. 

Paper feed 

Paper is fed automatically by the auto sheet feeder. 

The auto sheet feeder is driven by the ASF motor. Paper of various sizes up to legal size can be stacked 

and fed automatically (the paper is transported to the paper transport section). 

Paper transport section 

The paper feed section, driven by the paper feed motor, keeps the sheet of paper flat and horizontal on the 

platen and rotates the feed roller to move the paper horizontally to and beneath the print head. 

Paper eject section 

After printing, paper is ejected onto the discharge tray by the eject rollers. 

After the sheet of paper leaves the paper feed rollers, the eject rollers take over to eject the paper. 



2-7 



SmartBase MPC600F/MPC400 Chapter 2: Technical Reference 



3.2 Paper Feed Section 
3.2.1 Paper feed components 

The paper feed components include an ASF incorporating a friction separation system which uses a 
separation pad. Compared to previous ASF systems, it has a very strong paper feed force. 
It consists of the following parts: Paper feed roller and separation pad, pressure roller and return corner, 
pressure plate, motor, and sensor. 



Paper feed roller 
(Transports 
the paper) 



Pressure roller 

(Applies pressure on 

the paper on the 

separation pad to 

prevent transporting 

more than 1 sheet) 



Separation pad 
(Separates 
the paper) 




Nip 
Chin 



Pressure plate 

(Puts the next sheet 

in position for the 

paper feed roller) 



Return pawl 

(Returns the paper 

remaining on the 

separation pad) 



Figure 2-6 Paper Feeding 



The motor is a constant-current stepping motor. It drives the paper feed roller with 1-2-phase driving. 
There is a sensor on the paper feed roller to detect the paper feed roller's initial position. 
The pressure roller and return corner prevent the paper that could not be completely separated by the 
separation pad from proceeding to the paper transport section. The pressure roller presses down the 
sheet of paper that is on the separation pad. It prevents multiple sheets from being transported. The 
paper therefore has a back tension (counteracting force against the feed roller's pulling force on the 
paper). Also, the return corner is for returning the paper remaining on the separation pad. The timing 
for returning the paper changes depending on the paper type and length selected with the printer driver. 



2-8 



SmartBase MPC600F/MPC400 Chapter 2: Technical Reference 



3.2.2 Friction separation system 

The friction separation system's paper separation method is explained below. 

1. When the paper feed roller turns, the top sheet of the paper stack is taken to the nip where the 
pressure roller contacts the paper feed roller. 

2. When the top edge of the paper reaches the nip, the paper pushes down the pad by the amount of the 
paper's thickness. At this point, since the frictional force between the paper and separation pad is less 
than the frictional force between the paper and paper feed roller, the paper feed roller further transports 
the paper into the machine. 

3. At this time, the next sheet of paper stops at the chin. 

4. If the next sheet of paper could not be stopped at the chin in step 3, it will be stopped on the 
separation pad because the frictional force between the paper sheets is less than the frictional force 
between the paper and separation pad. Only the top sheet is therefore sent into the machine. 

3.2.3 Paper transport section 

At the printing section, an unchanging gap between the paper and print head is maintained while the 
paper is pressed against the platen as it goes between the pressure roller and paper feed roller and 
between the spur and eject roller. 

For paper transport control during printing, a metallic, high-precision paper feed roller having a coat of 
ceramic paint and an optical encoder film affixed on it is used. The paper feed roller is driven by a DC 
motor via a belt. The paper transport is controlled according to the signal read from the encoder film. 
The paper is transported in 1/1440-inch increments. 

3.2.4 Paper discharge section 

While the sharp-tipped spur presses down the printed side of the paper (without marking the paper) 
against the eject rollers, the eject rollers discharge the printed paper. 

The paper discharge section consists of the eject rollers and spur. The sheet of paper brought to the 
printing starting position is printed on as it goes around the platen. The paper is transported by the paper 
feed rollers and pinch roller. When printing is completed, the paper is ejected by the eject rollers and 
spur. A Spring tabs on the left and right keep the discharged sheets stacked properly. 



2-9 



SmartBase MPC600F/MPC400 Chapter 2: Technical Reference 



3.3 About the Ink Sensor 

Consisting of an LED and photo sensor, the ink sensor uses optical means to detect whether there is ink in 

the ink tank. 

At the bottom of the ink tank is an indentation that works like a prism. 

When there is ink in the ink tank, the refractive index of the ink and the prism's resin material is about the 

same. Therefore, the reflected amount of light is small. 

When the ink is exhausted, the refractive index of the air and the prism's resin is very different, so all the 

light entering the sensor is reflected and the amount of reflected light is high. 

The ink sensor detects the difference in the reflected light amount to determine whether or not there is ink 

in the tank. The MPU detects the voltage that changes according to the change in the reflected light 

amount. The analog value that is input is converted to a digital value by an internal A/D converter. 

When the printer detects no ink in the ink tank, it indicates "ink low" on the status monitor for the 

respective ink tank. After the printer detects no ink in the ink tank, it starts to count the number of ejected 

dots corresponding to the amount of ink (about 20% of the ink amount) in the sponge and it starts to detect 

the no-ink error. 

This error is detected in the following cases: While the power is ON, when the flatbed ass'y is closed, after 

the pumping operation, or after the set number of dots have been printed. If the flatbed ass'y is opened 

during the ink amount measurement, the external light may prevent an accurate measurement. The 

presence of an ink tank will also not be detected. If there is no ink tank, there will be no reflected light and 

the printer will therefore assume that there is ink. 



Refracted 
Light 

Incident 
Light 

Photo 
Transistor 



Ink Tank 




Reflected 

Light 

Incident 

Light 
Photo Transistor 





Reflected Light 
(Completely Reflected) 



Prism 



Ink Present 



No Ink 



Figure 2-7 Ink Sensor 



2-10 




SmartBase MPC600F/MPC400 Chapter 2: Technical Reference 



Not Correctly Detecting the Absence of Ink 

The mechanisms of the product are designed in such a way that the following 
operations can at times prevent the correct detection of the absence of ink, not printing 
NOTE received images and, as a result, generating a blank output. 

• While ink is present, the flatbed ass'y is opened, the ink tank is removed, and the 
flatbed ass'y is closed without putting back the ink tank. 

• While ink is present, the flatbed ass'y is opened, the ink tank is removed, and the 
flatbed ass'y is closed after improperly putting back the ink tank (i.e., without hearing 
a clicking sound). 

• While ink is present, the flatbed ass'y is opened, and the flatbed ass'y is closed after 
fitting an ink tank whose ink chamber is empty. 



2-11 



SmartBase MPC600F/MPC400 Chapter 2: Technical Reference 



3.4 Purge Section 
3.4.1 Purge section functions 

In order to maintain good printing quality, the purge section maintains the BJ cartridge's nozzles. The 
purge section's functions consist of capping and cleaning. 

a) Capping 

The purge unit's cap is pressed against the print head's face to protect the nozzles from dust, etc., and to 
prevent the nozzles from drying out. To prevent the capping position from shifting, the carriage is 
locked in place at the same time. 

When the cap is open while the printer is on standby for printing and a certain period of time elapses 
(55 sec. with no paper or 20 min. with paper loaded), the print head will be capped automatically. You 
can also cap the print head by pressing the ON/OFF button to turn off the machine. 

b) Cleaning 

Cleaning executes the following operations: 

Wiping: Paper residue and dried ink on the print head's face plate are wiped off. 

Suction: The ink is sucked out of the print head to refresh the nozzles with new ink. 

Maintenance jet: To eliminate any air bubbles in the head's nozzles and to remove waste particles near 

the nozzle openings, ink is ejected from the nozzles onto the cap and maintenance jet receptacle. 

Cleaning is performed at the times below to ensure that the head produces high-quality printing. 



2-12 



SmartBase MPC600F/MPC400 Chapter 2: Technical Reference 



3.4.2 Purge section components 



Cleaner 



Wiper 




Purge Motor 

Figure 2-8 Purge Section Components 

a) Purge driving motor 

The purge motor drives the wiper, carriage lock, and pump. It is a constant-voltage motor operating 
with a 1-2 phase drive. 

b) Wiper 

The wiper consists of a wiper and wiper cleaner. 

The wiping operation is executed while the carriage is fixed at the purge section. It wipes the print 

head's nozzle array in a vertical motion. 

c) Cap 

The rubber cap protects the print head (capping operation) and sucks out (pumping operation) the ink in 

the cap. 

When the carriage moves to the capping position, the cap is pressed against the print head's face plate. 

There is a different cap for the black and color print heads. 

An ink tube connects the rubber cap to the pump and air valve. 



2-13 



SmartBase MPC600F/MPC400 Chapter 2: Technical Reference 




To Waste-Ink 
Absorber 



Figure 2-9 Pump Operation 

d) Pump 

This is a tube pump system consisting of two ink tubes (one for black and one for color) pressurized by 

a rotating roller. A negative pressure is thereby created to suck the ink. Inside, there is a valve dedicated 

to black ink and one dedicated to color ink. When the valves close or open separately or 

simultaneously, only the black ink (color valve open) or color ink (black valve open) can be sucked or 

both inks can be sucked (black and color valves closed). 

The amount of ink sucked can be high, medium, or low depending on how much the roller rotates. 

The pumping operation is executed with the rotation of the roller after the carriage is released from the 

capping position and both valves are opened. 

The degree of rotation of the pump's roller and the timing of the rotation are controlled by the step 

count in accordance with the initial position detected by the pump sensor. 



2-14 



SmartBase MPC600F/MPC400 Chapter 2: Technical Reference 



3.5 Ink Suction Amount in the Cleaning Mode 

The printer has five cleaning modes (A to G). Cleaning is executed for maximum effectiveness and 
efficiency. The cleaning operation is selected depending on the respective condition. The ink suction 
operation differs depending on the condition at three occasions: Operation by the user, cover open/ 
closing, and before printing starts. 

• Operation by the user: Manual ink suction (Including printer driver operation) 

• Cover open/closing: Cleaning at printer arrival 

• Before printing starts: Other than manual suction 



Mode 


Suction 
Amount (g) 


Precondition* 


Cleaning A 


All colors 


Bk+Cl 


0.15+0.36 


Dot count suction, Manual suction (All colors) *2, 




timer suction (Time not set)*4 




Bk 


Bk 


0.15 


Dot count suction, Manual suction (Bk) , timer suction 




(60*5 ~ 336 h) 




CI 


CI 


0.36 


Dot count suction, Manual suction (CI) , timer suction 




(120 ~ 336 h) 


Cleaning D 


All colors 


Bk+Cl 


0.3+0.72 


Tank replacement* 3 after soft power ON 
(All colors) 




Bk 


Bk 


0.3 


Tank replacement*3 after soft power ON (Bk) 




CI 


CI 


0.72 


Tank replacement*3 after soft power ON (CI) 


Cleaning E 


All colors 


Bk+Cl 


0.45+0.72 


Long timer suction (336 h ~) 


Cleaning F 


All colors 


Bk+Cl 


0.45+1.08 


When print head is replaced, at printer arrival 


Cleaning G 


All colors 


Bk+Cl 


1.5+1.08 


Head refreshing 



*1 If the preconditions overlap, the stronger suction will take priority. 

Cleaning A < Cleaning D < Cleaning E < Cleaning F < Cleaning G 
*2 In the case of the boxed preconditions, the suction starts right after the precondition is executed. For 

other preconditions, suction is executed right before the printing starts or during printing. 
*3 Ink tank replacement is detected when the ink tank's status changes from H to L. 
*4 Printing of EEPROM contents, etc., with the printer alone. 
*5 Purging operations will be performed after 24 hours only the first 5 times, after which purging will 

occur at 60 to 336 hours intervals. 



A 



When checking the functions of the purge unit, measure the suction amount for a manual 
suction. 



2-15 



SmartBase MPC600F/MPC400 Chapter 2: Technical Reference 



4. NEW FUNCTION 



There is no new function is this model. 



2-16 



Chapter 3 



Assembly and 
Disassembly 



SmartBase MPC600F/MPC400 Chapter 3: Assembly and Disassembly 



1. ATTENTION TO BE PAID DURING ASSEMBLY/ DISASSEMBLY 



1 .1 Safety Cautions 

Electrical shock 

In order to prevent any risk of electrical shock, always be sure to check that the power cord and modular 
jack have been removed. Also, remove all cables connecting to the computer. When conducting service 
that requires the main unit to be powered on, be sure to wear some kind of earthing, such as a wrist strap, 
etc. Otherwise, there is a danger of conduction and electrical shock. 
Parts which are generally likely to cause electrical shock are as follows. 

• Power supply unit primary (supplied with AC voltage) 

• Telephone line primary 

• LBP engine high voltage contacts (for high voltage during developing and transfer) 

High temperature 

In order to prevent burns during disassembly, allow at least ten minutes, after the power has been switched 
off, for the high temperature components to cool down. 
General high temperature components are as follows. 

• Motors 

• Power supply unit 

• Elements on driver ICs, etc., on PCBs (in particular, ICs with heatsinks) 

• BJ cartridge aluminium plate (for BJ cartridge engine models) 

• Fixing unit and peripheral covers (for LBP engines) 

Battery Replacement 

The batteries must be replaced correctly to avoid explosion. Do not replace any battery with one not 
indicated for the machine, ie., use one of the same type or equivalent. Be sure to dispose of used batteries 
according to local laws and regulations. 

Fire 

It is dangerous to throw lithium batteries and parts and components containing flammable substances, such 
as cartridges, etc., into fire. Such parts and components must be disposed of in accordance with local laws 
and regulations. 

Ignition 

When using solvents such as alcohol, etc., while conducting service, there is a danger of fire igniting from 
heat from internal circuitry and from sparks. Before using any such solvents, be sure to switch off the 
power and allow time for high temperature parts to cool down. Make sure that there is sufficient 
ventilation when working with solvents. 

Movable parts 

In order to prevent accidents with movable parts, be sure to remove the power cable when conducting 
service that requires disassembly. Also, take care that personal accessories and hair, etc., are not caught in 
any moving parts. 



3-1 



SmartBase MPC600F/MPC400 Chapter 3: Assembly and Disassembly 



1.2 General Cautions 

Damage due to electrostatic discharge 

This machine contains contact sensors and printed circuit boards that use ROMs, RAMs, custom chips and 

other electronic components that are vulnerable to damage by electrostatic discharge. 

Be careful to avoid any damage from electrostatic discharge when conducting service that requires 

disassembly. 



A 



Static electricity warning 

Electrostatic discharge can destroy electronic components and alter electrical 
characteristics. Plastic tools and even your hands, if they are not earthed, contain 
sufficient static electricity to damage electronic components. 



The following materials may be used as countermeasures against electrostatic discharge: 

• an earthed, conductive mat, 

• an earthed wrist-strap, 

• crocodile clips for the purpose of grounding metallic parts of the main unit. 

For service conducted on the user's premises, etc., where such countermeasure materials are not available, 
the following countermeasures may be employed. 

• Use anti-static bags for the storage and carrying of PCBs and electrical elements. 

• Avoid silk and polyester clothing and leather soled shoes, favouring instead cotton clothes and rubber 
soled shoes. 

• Avoid working in a carpeted area. 

• Before beginning the work, touch the grounded earth terminals of the main unit in order to discharge any 
static electricity. 

• Use a wrist-strap and earth the metal parts of the main unit. 

• PCBs and electrical elements must lifted around the edges and their terminals must not be touched. 



A 



Caution against electrical shock while working with power on 

In cases where service must be carried out with power on, via a connected power cable, 
be sure to wear an anti-static wrist-strap or other earth, in order to prevent an electrical 
path being created through your body. 



Application of grease 

Grease must not be applied to any parts that are not so designated. If grease comes into contact with the 
rubber cap of the purge unit or wire, the BJ cartridge nozzle may become blocked and the cartridge 
rendered unusable. Also, never use any other than the specified type of grease. Otherwise, plastic parts 
and rubber parts may melt or be otherwise deformed. 

Attaching and removing cables 

Attaching and removing cables with the power still on may cause breakdowns and should be avoided. In 
particular, flat cables are likely to cause short circuits. When attaching or removing cables, always be sure 
to turn the power off. 



3-2 



SmartBase MPC600F/MPC400 Chapter 3: Assembly and Disassembly 



1.3 Product-Inherent Cautions 

Prevention of ink-soiling 

Be careful when handling the BJ ink cartridge nozzle, the ink pad, head cap, head wiper and waste ink pad. 
Residual ink may soil the main unit, working surfaces, your hands and clothes, etc. The ink is water- 
soluble, but because it contains pigments, it will not wash out of clothes. 

The ink does not contain any substances that are harmful to humans, but does contain organic solvents 
(isopropyl alcohol 67-63-0, diethylene glycol 111-46-6, glycerin 56-81-5 and ethylene glycol 107-21-1). If 
the ink should accidentally get into someone's eyes, rinse the affected eye with plenty of clean water and 
seek medical attention. If a large quantity of ink is accidentally swallowed, seek medical advice 
immediately. In such a case, let the doctor know exactly what is written on the BJ cartridge label. 

Conductivity of the ink 

The ink used in the BJ cartridge is conductive. This means that, if the ink leaks, mechanical parts should 
be wiped with a dampened paper towel or similar and electrical circuits wiped with tissue paper so that all 
ink is removed from below the IC chips. 

If power is switched on while ink is leaking on the electrical circuits, the circuitry may short out and be 
damaged. If ink is leaking, the power must be switched off. 

1.4 Action in the Event of Abnormality (All Clear) 

In the event of extreme noise or shock, etc., in very rare cases, the display may go out, and all the keys 
become inoperable. In that case, perform an All Clear. This operation returns all values and settings to 
their default settings. However, as all settings, such as received images and user data, service data, etc., 
will be re-initialised, be sure to note down any settings that you will need to re-enter later. 



Menu 



Copy 



\B Selects 
H #8 CLEAR 



SERVICE MODE 
#8 CLEAR 



OK 



H Selects 
HALL 



_f #8 CLEAR 



^ALL 



OK 



-[Execute All clear J [standby J 



Figure 3-1 All Clear Operation 



A 



While waiting to return to the ready state after executing "All clear", please do not press 
the Stop button. Doing so may cause a malfunction afterwards. 



3-3 



SmartBase MPC600F/MPC400 Chapter 3: Assembly and Disassembly 



1.5 Removal of red screws prohibited 

Since adjustment of the following red screws is very difficult in the field, they must 
not be loosened or removed. 

(a) The two paper spacing red screws (one on the right and left). 

(b) The two screws securing the paper feed motor. 




Figure 3-2 Do not Remove the Red Screws 



1.6 Transporting the machine 

The procedure for transporting the machine after completing repairs is described below. 

(a) Mount the BJ cartridge (print head) on the carriage. 

(b) Turn off the machine so that the carriage locks at the home position. 



A 



If the B J cartridge (print head) is not on the carriage, the ink may dry and harden. So even 
while transporting the machine, leave the BJ cartridge mounted on the carriage. 
Also, if the carriage is not locked at the home position, it will move while the machine is 
being transported. This may strain the paper feed encoder film. 



3-4 



SmartBase MPC600F/MPC400 Chapter 3: Assembly and Disassembly 



2. DISASSEMBLY/ASSEMBLY 



2.1 Parts Layout 

The parts layout of this machine consists of the scanning assembly, printing assembly and printer. 



U-turn roller 
Document pickup roll 

Separation roller 



Document feed roller 

Document eject roller 



Document feed motor 




Contact sensor drive motor 



Pick up roller 



Paper feed motor 

Carriage belt 



Contact sensor drive belt 




Carriage motor 



Paper eject roller 

Paper feed roller 



Figure 3-3 Mechanical Layout 



3-5 



SmartBase MPC600F/MPC400 Chapter 3: Assembly and Disassembly 



The electrical parts are laid out as follows. 

• SCNT board controls the entire facsimile machine 

• PCNT board controls the printer function 

• NCU board (SmartBase MPC600F only) controls the telephone line 

• Modem board (SmartBase MPC600F only) controls the modem 

• Modular board (SmartBase MPC600F only) relays the telephone liine to the NCU board 

• Power supply unit supplies power to the units and assemblies 

• OPCNT board detects keyboard operation and displays machine 

information 

• ADF board(SmartBase MPC600F only) interface with SCNT board 



ADF board 



SCNT board 




OPCNT board 



Modem board 

NCU board 



Modular board 



PCNT board 



Power Supply unit 



Figure 3-4 Electrical Layout 



3-6 



SmartBase MPC600F/MPC400 Chapter 3: Assembly and Disassembly 



sensors detect unit and assembly statuses 



Document edge sensor (SmartBase MPC600F only): 
Detects the trailing edge of the document. 



Document sensor (SmartBase MPC600F only): 
Detects whether or not a document is set. 




Paper feed encoder film: 
Detects the state of paper feed roller. 



Ink sensor: 
Detects that there is 
no ink in the inkchamber 



Pickup sensor: 

Detects the state of pick up roller. 

Cover sensor: 

Detects the state of Flatbed unit. 



Paper edge sensor: 
Detects the state of 
paper feeding and delivery. 




Purge sensor: 
Detects the state of 
purge unit. 



Carriage encoder film: 
Detects the state of carriage unit. 



Figure 3-5 Sensor Layout 



3-7 



SmartBase MPC600F/MPC400 Chapter 3: Assembly and Disassembly 



2.2 Disassembly Work-Flow 

The work-flow for the disassembly of the main units is as follows. In order to replace parts, you need to 
confirm which parts have to be removed. Numbers in parenthese indicate the disassembly number. 



Main unit 
I 



Pressure Plat / Rear cover (1 ) 



SCNT board / Power Supply unit (2) — ROM replacement [16] 



Flatbed ass'y (3) 



Operation panel (4) 



— I Contact sensor (7) 



Middle cover ass'y(5) | — | Printer & ASF unit (6) 



Contact sensot drive motor ( 



PCNT board (9) 



I Carriage unit (12) | — | Platen unit (14) 



ROM replacement (16) 



Auto sheet feeder unit (10) | — |Carriage motor /Timing sensor (13) 



Purge unit (11) 



Paper feed roller (15) 



Figure 3-6 SmartBase MPC400 Disassembly Work-Flow 



Main unit 



Rear cover /MODEM board / NCU board / Modular board (101) hHSCNT board / Power Supply unit (1 02) | — | ROM replacement (16) 



DF ass'y (103) 



Operation panel (105) 



Flatbed ass'y (104) 



Middle cover ass'y (106) I — | Print & ASF unit (107) 



— I Contact sensor (108) I — Pontact sensor drive motor (109) 



PCNT board (9) 



Hcarriage unit (12) 



Platen unit (14) 



Paper feed roller (15) 



ROM replacement (16) 



Auto sheet feeder unit (10) — I Carriage motor / Timing sensor (13) 



Purge unit (11) 



DF cover /ADF board (110) | — | Document feed motor (1 1 1 



Separation roller unit (11 2) 



Separation guide (113) 



Figure 3-7 SmartBase MPC600F Disassembly Work-Flow 



3-8 



SmartBase MPC600F/MPC400 Chapter 3: Assembly and Disassembly 



2.3 Disassembly Procedure 

Disassembly 1. Pressure plate, Rear cover 

(1) Lift the pressure plate to remove. 

(2) Remove the 5 screws (a), and detach the rear cover. 



Rear cover 



Pressure 




Figure 3-8 Disassembly 1 
3-9 



SmartBase MPC600F/MPC400 Chapter 3: Assembly and Disassembly 



Disassembly 2. SCNT board, Power supply unit 

(1) Perform Disassembly 1 to remove the rear cover. 

(2) Remove the 3 screws (a), and detach the grounding wire. 

(3) Disconnect all cables from the SCNT board. 

(4) Remove the 3 screws (b), and detach the SCNT holder. 

(5) Remove the power supply cover. 

(6) Disconnect the connector (c) from the SCNT board. 

(7) Remove the 5 screws (d), and detach the SCNT board from the SCNT holder. 

(8) Remove the 2 screws (e), and detach the power supply unit from the SCNT holder. 




REFERENCE 



For details on ROM replacement, see Disassembly 16. ROM Replacement. 




SCNT holder 



Figure 3-9 Disassembly 2 
3-10 




SmartBase MPC600F/MPC400 Chapter 3: Assembly and Disassembly 



Caution When Replacing SCNT Board 

F| I To replace the SCNT board, perform the following: 

NOTE a) Caution before replacing 

You will need to execute 'all clear' at the end of replacement. As necessary, print out the 
following data: 

a-1) Image Data in Image Memory 

The image data stored in image memory will be lost when the power is turned off. 
Before turning off the power, check to make sure that all images have been printed 
out. 

a-2) User reports 
Press the Menu button, and then select 'REPORTS/LISTS' using the </> button. Press 
the OK button. Using the </> button, select the type of report to generate, and press 
the OK button. 

a-3) Service reports 

Select service mode, and select 'SERVICE REPORT' using the </> button. Press the 
OK button; then, select the type of list to generate using the </> button. 

b) Replacing the SCNT Board 

(1) Remove the existing board. 

(2) To prevent exhaustion of the battery otherwise occurring in storage, the jumper plug 
(JP3) of the service SCNT board (if new) is not shorted. Be sure to short the plug 
before use. 

(3) Mount the new SCNT board, and put back all parts you may have removed. 

(4) Turn on the power, and execute 'all clear'. For details, see the instructions to follow 
in response to an error (See this Chapter 1 .4 Action in the Event of Abnormality (All 
Clear)). 

(5) After executing 'all clear', enter the data you have previously printed out as 
necessary (battery backup). 



3-11 



SmartBase MPC600F/MPC400 Chapter 3: Assembly and Disassembly 



Disassembly 3. Flatbed ass'y 

(1) Perform Disassembly 1. 

(2) Remove the screw (a), and detach the grounding wire. 

(3) Remove the cable (b), and free the cable from the core. 

(4) Remove the cable (c). 

(5) Remove the joint shaft. Be sure to free the claw (d) while doing so. 

(6) Remove the left/right torsion bar. 

(7) Remove the flatbed ass'y. 



Disassembly 4. Operation panel unit 

(1) Push the button, and open the flatbed ass'y. 

(2) Remove the 5 screws (e). 

(3) Free the cable (f) from the operation panel unit, and detach the operation panel unit. 




Button 



Figure 3-10 Disassembly 3 and Disassembly 4 
3-12 



SmartBase MPC600F/MPC400 Chapter 3: Assembly and Disassembly 



Disassembly 5. Middle cover ass'y 

(1) Perform Disassembly 3. 

(2) Remove the 2 cables (a). 

(3) Remove the screw (b), and detach the grounding wire. 

(4) Remove the 4 screws (c), and detach the middle cover ass'y. 



Middle cover ass' 




Figure 3-11 Disassembly 5 
3-13 



SmartBase MPC600F/MPC400 Chapter 3: Assembly and Disassembly 



Disassembly 6. Print & ASF ass'y 

(1) Perform Disassembly 5, and detach the middle cover ass'y. 

(2) Remove the screw (a), and detach the grounding wire. 

(3) Remove the 2 cables (b). 

(4) Remove the 3 screws (c), and detach the Print & ASF ass'y. 

(5) Remove the 2 ink absorbers. 



Print & ASF ass'y 




Figure 3-12 Disassembly 6 




NOTE 



Replacement of waste ink absorbers 

The waste ink absorbers are designed to sop up any excess ink ejected during the cleaning 
operation or during ink squirting for maintenance, in order to maintain the good printing 
quality of the BJ cartridge. The volume of ink absorbed is counted and these data stored 
in the EEPROM on the PCNT board. Once the volume is judged to have reached 100%, 
the message "CHECK PRINTER" (error code ##342) will be displayed, and printing 
will stop, in order to ensure that the volume of ink absorbed does not exceed the allowed 
limit. To clear this error, you need to replace the waste ink absorbers and reset the waste 
ink volume counter. Refer to page 4-22, Action for ##342, for details on how to reset the 
waste ink volume counter. 



3-14 



SmartBase MPC600F/MPC400 Chapter 3: Assembly and Disassembly 



Disassembly 7. Contact sensor 

(1) Perform Disassembly 3 to remove the flatbed ass'y. 

(2) Remove the 2 screws (a). 

(3) Free the claw (b), and detach the scanner cover. At this time, take care not to drop the document glass. 

(4) Remove 2 spring plates, and detach the document glass. 

(5) Remove the flat cable stopper (c). 

(6) Remove the contact sensor from the contact sensor holder. At this time, take care not to lose the 
spacer. 



A 



Handling the contact sensor 

Be careful not to scratch or soil the glass surface of the contact sensor. Any such 
scratches or dirty marks may lead to image defects, such as vertical streaks, etc., on the 
scanned image. 



Caution when replacing the contact sensor 

When replacing the contact sensor, the CS LED light-on duration needs to be adjusted. 
Refer to page 4-6, 3.1 CS LED Lights-on Duration Adjustment, for details. 



Document glass 

Spring plate 




Contact sensor 



Contact sensor holder 



Scanner cover 



Spring plate 



Figure 3-13 Disassembly 7 
3-15 



SmartBase MPC600F/MPC400 Chapter 3: Assembly and Disassembly 



Disassembly 8. Contact sensor drive motor 

(1) Perform Disassembly 7. 

(2) Remove the harness holder. 

(3) Remove the 2 screws (a), and detach the grounding plate. 

(4) Push the pulley toward the inside, and free the Contact sensor drive belt from the gear. 

(5) Remove the screw (b), and detach the Contact sensor drive motor together with the plate. 

(6) Remove the 2 screws (c), and detach the Contact sensor drive motor from the plate. 



^^^^ Contact sensor drive belt 
b 



Grounding Plate 



Contact sensor drive motor 




Harness holder 



Figure 3-14 Disassembly 8 



3-16 



SmartBase MPC600F/MPC400 Chapter 3: Assembly and Disassembly 



Disassembly 9. PCNT board 

(1) Perform Disassembly 6 to remove the Print & ASF ass'y. 

(2) Remove the screw (a), and detach the PCNT cover. 

(3) Disconnect all cables from the PCNT board. 

(4) Remove the 3 screws (b), and detach the PCNT board. 



A 



When replacing the PCNT board, check to make sure that the PCNT sheet is found. 
Otherwise, purchase a PCNT sheet (HC1-0165), and attach it before mounting the board 
to the machine. 




Attaching the PCNT Sheet 

When attaching the PCNT sheet, place the sheet in proper position by doing as follows: 
Butt the PCNT sheet against the paper edge sensor located on the left part on the PCNT 
NOTE board, and fit the pickup sensor on the right part on the PCNT board into the notch in the 

PCNT sheet. Moreover, when mounting the PCNT board after attaching the PCNT sheet, 
make sure that the PCNT sheet is inside the PCNT cover. 

PCNT board replacement 

The PCNT board EEPROM is for storing data on the volume of waste ink absorbed and 
vertical line displacement correction data. When replacing the PCNT, you should confirm 
the waste ink volume from the system dump list and make a note of it. Then, after you 
have replaced the board, enter this value and perform vertical line displacement 
correction. 

Disassembly 10. ASF unit 

(1) Perform Disassembly 6 to remove the Print & ASF ass'y. 

(2) Remove the screw (c), and detach the cable guide. 

(3) Remove the cable (d), from the PCNT board. 

(4) Remove the 2 screws (e), and detach the ASF unit. 



3-17 



SmartBase MPC600F/MPC400 Chapter 3: Assembly and Disassembly 



Cable guide 




ASF unit 



Figure 3-15 Disassembly 9 and Disassembly 10 



3-18 



SmartBase MPC600F/MPC400 Chapter 3: Assembly and Disassembly 



Disassembly 11. Purge unit 

(1) Perform Disassembly 6 to remove the Print & ASF ass'y. 

(2) Disconnect the cable (a) from the carriage motor. 

(3) Remove the screw (b), and detach the blade cleaner. 

(4) Remove the 2 screws (c), and detach the purge unit. 




Figure 3-16 Disassembly 11 



3-19 



SmartBase MPC600F/MPC400 Chapter 3: Assembly and Disassembly 




NOTE 



Carriage lock release 

Normally, when a cartridge is installed on the carriage and the power is turned off, the 
printer moves the carriage to the capping position to lock it. 

When the power is turned on, the carriage lock is normally released. However, if the 
printer does not operate properly, you can release the carriage lock manually in one of 
two ways: 

a) On the back of the printer, push down the purge unit's locking pin. 

b) On the front of the printer, rotate the gear as shown by the arrow in the illustration 
below so that the locking pin goes down. 




A 



Purge Unit 
Figure 3-17 Carriage Lock Release 



Handling the purge unit 

Note the following with regard to the purge unit: 

(1) Grease soiling the blade 

Due to the blade's height, the carriage guide shaft may touch it when the shaft is 

removed or installed. Grease may soil the blade as a result. 

You must not allow any grease or oily substance to adhere to the blade. 



(2) Replacing the blade cleaner 

When replacing the purge unit, also replace the blade cleaner at the same time. 
Since it is soiled by ink, the blade cleaner needs to be replaced. 



Blade Cleaner 



Blade 




Figure 3-18 Handling the Purge Unit 
3-20 



SmartBase MPC600F/MPC400 Chapter 3: Assembly and Disassembly 



Disassembly 12. Carriage unit 

(1) Perform steps 1 and 2 of Disassembly 9. 

(2) Disconnect the 3 cables found between the PCNT board (Jl, J2, J3) and the carriage unit. 

(3) By referring to the instructions on page 3-20, release the carriage lock. 

(4) Remove the 2 screws (a), and detach the carriage guide frame. 

(5) Remove the left/right shaft crip. 

(6) Remove the carriage shaft. 

(7) Remove the cable guide. 

(8) Press the pulley to detach the carriage belt. 

(9) Remove the tension spring and the carriage encorder film. 

(10) Remove carriage unit. 



Carriage guide frame 



Shaft clip 



Tonsion spring 




Carriage unit 



Shaft clip 



Figure 3-19 Disassembly 12 



3-21 



SmartBase MPC600F/MPC400 Chapter 3: Assembly and Disassembly 



A 



Installing and removing the carriage encoder film 

The carriage encoder film is fixed in place and held taut by the torsion spring. 

When you install or remove the carriage encoder film, you have to stretch the torsion 

spring. Be careful not to pull the torsion spring too much in the direction of the arrow. 

Otherwise, you will not be able to properly install the carriage encoder film the next 

time. 

Therefore, when installing or removing the carriage encoder film, be very careful not to 

pull the torsion spring too much. 




A 



Figure 3-20 Encoder Film 

Handling encoder film 

(1) Be careful not to get any grease on the encoder film (carriage encoder 
film and paper feed encoder film). 

If grease gets on the encoder film, the film's slits will not be read correctly, resulting in 
error. If grease gets on the film, use alcohol to wipe it off completely. 

(2) Do not fold or scratch the encoder film. 

If the film is folded and a white line is created or if a slit is scratched, replace the 
encoder film. 

3-22 



SmartBase MPC600F/MPC400 Chapter 3: Assembly and Disassembly 



Disassembly 13. Carriage motor, Timing sensor unit 

(1) Perform Disassembly 10 to remove the ASF unit. 

(2) Disconnect the cable from the carriage motor. 

(3) Remove the 2 screws (a), and detach the carriage motor. 

(4) Disconnect the cable (b) from the paper feed motor and the PCNT board. 

(5) Remove the screw (c), and detach the timing sensor unit. 

(6) Remove the 4 springs (d), and detach the pressure roller. 



Carriage motor 




Pressure roller 



Timing sensor unit 



Figure 3-21 Disassembly 13 



3-23 



SmartBase MPC600F/MPC400 Chapter 3: Assembly and Disassembly 



Disassembly 14. Platen unit 

(1) Perform Disassembly 12. 

(2) Remove the 2 screws (a), and detach the platen unit. 

(3) Free the claw (b), and detach the spur holder assembly. 



Spur holder ass'y 




«C Platen unit 

a 



Figure 3-22 Disassembly 14 



3-24 



SmartBase MPC600F/MPC400 Chapter 3: Assembly and Disassembly 



Disassembly 15. Paper feed roller 

(1) Perform Disassembly 13 to remove the pressure roller. 

(2) Perform Disassembly 14. 

(3) Turn the left/right lever to detach the paper feed roller. 



Paper feed encoder film 




A 



Figure 3-23 Disassembly 15 



Handling encoder film 

(1) Be careful not to get any grease on the encoder film (carriage encoder 
film and paper feed encoder film). 

If grease gets on the encoder film, the film's slits will not be read correctly, resulting in 
error. If grease gets on the film, use alcohol to wipe it off completely. 



(2) Do not fold or scratch the encoder film. 

If the film is folded and a white line is created or if a slit is scratched, replace the 
encoder film. 

3-25 



SmartBase MPC600F/MPC400 Chapter 3: Assembly and Disassembly 



Disassembly 16. Replacing the ROM 

To replace the ROM, perform the following: 

a) Before Starting the Work 

At the end of replacement, you will have to execute 'all clear'. As necessary, print out the follwing data. 
a-1) Image Data Stored in Image memory 



A 



The image data stored in image memory will be lost when the power is turned off. Before 
turning off the power, check to be sure that all images have been printed out. 



a-2) User reports 
Press the menu button, and select 'REPORTS/LIST' using the </> button. Then, select the type of 
report using the </> button. 

a-3) Service reports 

Select service mode, and select 'SERVICE REPORT' using the </> button. Then, select that type of 
list to generate using the </> button. 

b) Replacing the ROM 

b-1) ROM on the SCNT Board 

(1) Disconnect the power cord. 

(2) Put on a wrist strap to prevent static damage. 

(3) Perform Disassembly 2 or 102. 

(4) Remove the ROM from the SCNT board using the ROM removing tool. 

(5) Match the ROM and the IC socket in relation to the cut-offs, and fit the new ROM. 

(6) Put back all parts you may have removed. 

b-2) ROM on the PCNT Board 

(1) Disconnect the power cord. 

(2) Put on a wrist strap to prevent static damage. 

(3) Perform Disassembly 9. 

(4) Remove the printer ROM from the PCNT board using a ROM removing tool. 

(5) Match the ROM and the IC socket in relation to the cut-offs, and fit the new ROM. 

(6) Put back all parts you have removed. 

c) After Replacement 

(1) If you have replace the ROM because of a fault in a ROM element, you may end the work by 
turning on the power after assembling the machine. 

(2) If you have replaced the ROM for upgrading that involves changes to the service data, user data, or 
soft witches, you need to execute 'all clear' (because the memory backed up by the battery retains 
previous settings). After executing 'all clear', be sure to enter the data you have previously printed 
out as necessary. 



3-26 



SmartBase MPC600F/MPC400 Chapter 3: Assembly and Disassembly 



Disassembly 101. Rear cover, Modem board, NCU board, Modular board 

(1) Remove the 5 screws (a), and detach the rear cover. 

(2) Remove the 3 cables (b) from the SCNT board. 

(3) Remove the cable (c) from the NCU board. 

(4) Remove the 2 screws (d), and detach the NCU holder. 

(5) Remove the cable (e) from the NCU board. 

(6) Remove the 2 screws (f), and detach the modem board from the NCU holder. 

(7) Remove the 2 cables (g) from the NCU board. 

(8) Remove the 2 screws (h), and detach the NCU board from the NCU holder. 

(9) Remove the 2 screws (i), and detach the modular board from the NCU holder. 




Modem board j 



^NCU board "^n 




\ Modular board 
> i 



Figure 3-24 Disassembly 101 
3-27 



SmartBase MPC600F/MPC400 Chapter 3: Assembly and Disassembly 



Disassembly 102. SCNT board, Power supply unit 

(1) Perform Disassembly 101. 

(2) Disconnect all the cables from the SCNT board. 

(3) Remove the 4 screws (a), and detach the 4 grounding wires. 

(4) Remove the 3 screws (b), and detach the SCNT holder. 

(5) Remove the power supply cover. 

(6) Remove the cable (c) from the SCNT board. 

(7) Remove the 5 screws (d), and detach the SCNT board from the SCNT holder. 

(8) Remove the 2 screws (e), and detach the power supply unit from the SCNT holder. 




SCNT holder 



Figure 3-25 Disassembly 102 



3-28 



SmartBase MPC600F/MPC400 Chapter 3: Assembly and Disassembly 



Disassembly 103. ADF ass'y 

(1) Remove the stop arm from the DF rear cover. 

(2) Remove screw (a) and detach the DF rear cover. 

(3) Remove three cables (b) from the ADF board. 

(4) Remove screw (c) and detach the grounding wire. 

(5) Remove screw (d) and detach the ADF board. 

(6) Lift the ADF ass'y to take it off from the main unit. 



DF rear cover 




Figure 3-26 Disassembly 103 
3-29 



SmartBase MPC600F/MPC400 Chapter 3: Assembly and Disassembly 



Disassembly 104. Flatbed unit 

(1) Perform Disassembly 101. 

(2) Perform Disassembly 103. 

(3) Reference Disassembly 3 to the flatbed unit. 

Disassembly 105. Operation panel unit 

(1) Perform Disassembly 104. 

(2) Reference Disassembly 4 to the operation panel unit 

Disassembly 106. Middle cover unit 

(1) Perform Disassembly 104. 

(2) Reference Disassembly 5 to the middle cover. 

Disassembly 107. Printer unit 

(1) Perform Disassembly 106. 

(2) Reference Disassembly 6 to the printer unit. 

Disassembly 108. Contact sensor 

(1) Perform Disassembly 104. 

(2) Reference Disassembly 7 to the contact sensor. 

Disassembly 109. Flatbed motor 

(1) Perform Disassembly 108. 

(2) Reference Disassembly 8 to the flatbed motor. 



3-30 



SmartBase MPC600F/MPC400 Chapter 3: Assembly and Disassembly 



Disassembly 110. DF cover, ADF board 

(1) Remove the stop arm from the DF rear cover. 

(2) Remove the screw (a), and detach the DF rear cover. 

(3) Remove the screw (b). 

(4) Free the 2 claws (c), and detach the DF front cover. 

(5) Disconnect the 3 connectors (d) from the ADF board. 

(6) Remove the screw (e), and detach the grounding wire. 

(7) Remove the screw (f), and detach the ADF board. 



DF rear cover 




DF front cover 



Figure 3-27 Disassembly 



3-31 



SmartBase MPC600F/MPC400 Chapter 3: Assembly and Disassembly 



Disassembly 111. Document feed motor 

(1) Perform Disassembly 110. 

(2) Remove the 3 screws (a), and detach the motor plate. 

(3) Remove the 2 screws (b), and detach the document feed motor. 



Document feed motor 




Figure 3-28 Disassembly 111 



3-32 



SmartBase MPC600F/MPC400 Chapter 3: Assembly and Disassembly 



Disassembly 112. Separation unit 

(1) Perform Disassembly 110 to remove the DF cover. 

(2) Detach the 2 separation shaft guides from the shaft. 

(3) Remove the E-ring (a). 

(4) Remove the gear (b). 

(5) Remove the left/right busing (c). 

(6) Remove the separation unit. 



Disassembly 113. Separation guide 

(1) Perform Disassembly 112. 

(2) Remove the 2 screws (d), and detach the document guide lower cover. 

(3) Remove the lever. 

(4) Remove the spring (e). 

(5) Remove the separation guide. 



Separation unit 



Document guide 
lower cover 




Figure 3-29 Disassembly 112 and Disassembly 113 

3-33 



Chapter 4 



Maintenance 
and Service 



SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service 



1. MAINTENANCE LIST 



1.1 Consumables 

Level Consumable 



When 



User 



INK tank 

(BCI-3eBK/BCI-3eC 

/BCI-3eM/BCI-3eY) 



When ink in the ink tank being used has run out. 



Service Technician None 

1.2 Cleaning 

For the cleaning procedure, see 2. HOW TO CLEAN PARTS on page 4-4. 



Level 

User 



Location When 

Main unit outer covers When dirty. 



Pickup/Separation roller When document pickup/separation performance 

deteriorates. 



Document U-Turn/ 
feed/eject roller 



When document feed/eject performance deteriorates. 



Separation guide 



When document separation performance deteriorates. 



Document guide sheet When black vertical stripes appear in copied or 

transmitted images. 



Document glass 
White sheet 



When dirty. 

When the color or brightness of the copied or 
transmitted image is not normal. 



Printer platen 



When ink adheres to the platen. 



Service Technician None 



4-1 



SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service 



1.3 Periodic Inspection 

None 

1.4 Periodic Replacement Parts 

None 

1.5 Adjustment Items 

The following adjustments must be made on this fax. 

For the adjustment procedure, see 3. ADJUSTMENT on page 4-6. 

Item When 




CS LED lights-on duration When the SCNT board, or the lithium battery, or the contact 

adjustment sensor are replaced. Also, when the color or brightness of the copy 

image or transmission image is not normal. 
Printhead position adjustment When the vertical lines shift during Bi-directional printing. 



Automatic adjustment of CS LED lights-on duration 

The CS LED lights-on duration, which can be adjusted via button operation, is also 
adjusted automatically in the following cases: 

• When power is turned ON then SRAM data is corrupted 

When this product is shipped, after factory adjusment of the CS LED light-on 
duration, the exposure control data is stored in SRAM. Because this data is preserved 
by the Lithium battery even if the power supply is shut off, further adjustment is 
unnecessary in almost all cases. When the machine's power switch is turned on, the 
data stored in SRAM is checked for correctness by Checksum, and if any data in 
SRAM has been lost, adjustment of CS-LED lights-on duration is automatically 
performed at that time. 



NOTE 



4-2 



SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service 



1.6 General Tools 
Tool 



Use 



Phillips screwdriver 

Flat bladed screwdriver 

Precision Phillips screwdriver 

Precision flat bladed screwdriver 

Tweezers 

Isopropyl alcohol (IPA) 

Pliers, needle nose 

1.7 Special Tools 

Tool 

Grease (FLOILG31 IS) 
Grease (FLOIL KG- 107 A) 
Grease (MOLYKOTE PG-641) 
Grease (MOLYKOTE EMD-110) 



Removing/inserting screws 
Removing/inserting screws 
Removing/inserting screws 
Removing plastic tabs 
Removing coil spring 
Cleaning the cleaning location 
Driving retaining ring 



Use 

Apply to specified parts 
Apply to specified parts 
Apply to specified parts 
Apply to specified parts 



Part No. 

TKC-0953 
QY9-0057 
CK-0562 
HY9-0023 



4-3 



SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service 



2. HOW TO CLEAN PARTS 



2.1 Main Unit Outer Covers 

Wipe with a dry, soft cloth. 

2.2 Pickup/Separation Roller (SmartBase MPC600F only) 

Open the ADF cover, and wipe with a dry, soft cloth. 

2.3 Document U-Turn/Feed/Eject Roller (SmartBase MPC600F only) 

Open the ADF cover, and wipe with a dry, soft cloth. 

2.4 Separation Guide (SmartBase MPC600F only) 

Open the ADF cover, and wipe with a dry, soft cloth. 

2.5 Document Guide Sheet (SmartBase MPC600F only) 

Open the ADF ass'y, and wipe with a dry soft cloth. 

2.6 White Sheet (SmartBase MPC600F only) 

Open the ADF ass'y, and wipe with a dry soft cloth. 

2.7 Document Glass 

Open the pressure plate or ADF ass'y, and wipe with a dry soft cloth. 

2.8 Printer Platen 

Open the flatbed ass'y, and wipe with a cloth moistened with a little water. 




p~| If the parts above are very dirty, wipe with a cloth moistened with IPA (isopropyl 
alcohol). 



NOTE 



A 



Do not use tissue paper. Dust from the tissue paper causes static electricity. 

Precautions when Using IPA 

When cleaning with IPA, take care to prevent the IPA from splashing high-temperature 
parts. If IPA splashes high-temperature parts, leave for at least three minutes to allow 
the IPA to evaporate. 



4-4 



SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service 



Document pickup roller 

Separation roller 
U-TURN roller 



Printer platen 




Document eject roller 
Separation guide 

White sheet 
Document feed roller 



Document guide sheet 



Document glass 



Figure 4-1 Cleaning Location 



4-5 



SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service 



3. ADJUSTMENT 



3.1 CS LED Lights-on Duration Adjustment 

a) Overview 

This adjustment is used to eliminate uneven scanning which can result from variations in light intensity 
between individual LED's. Performing the adjustment will therefore have an effect on scanned and 
copied images. 

The adjustment value is registered in an SRAM IC which has lithium battery back-up and will not be lost 
even if power is turned off. However, the SRAM data can become damaged, for example by battery 
depletion. In this case, the machine checks the data's validity the next time power is turned ON. If the 
data is invalid, the adjustment is made automatically. Because the user is automatically prompted, it is 
almost never necessary to perform this adjustment during normal use. However, if the SCNT board, 
Contact sensory ass'y, or lithium battery is replaced, be sure to perform this adjustment. Also, if the 
color or brightness of scanned or copied images is faulty, performing this adjustment may correct the 
problem. 

b) Procedure 

(1) Check that the ADF or pressure plate is closed correctly, then perform the adjustment by following 
the steps described below. 



Menu 




Copy 




# 











Display TEST MODE by 
pressing < ► button 



SERVICE MODE 
TEST MODE 




OK 



2-1 ADJ LED TIME 
[1]--[2] 




FOR 300 DPICS 



Several seconds later 



2-1 ADJ LED TIME 
[1]--[2] 



FOR 600 DPI CS 



Several seconds later 



M 



TEST MODE [1]- [4] 
\ CF-FH : EC-02-01 






Figure 4-2 CS LED Lights-on Duration Adjustment Operation 



(2) The adjustment procedure is finished when the display reads TEST MODE. 



4-6 



SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service 



3.2 When Adjustment of the Print Head Position is Required 

a) Overview 

When replacing the print heads, the point of ink ejection may be off, preventing clean characters, 
depending on the state in which BJ cartridge is installed. In order to eliminate this drift, it is necessary to 
adjust the head position after attaching the BJ cartridge. Set 2 or more sheets of normal paper sized A4 or 
LTR on the Auto Sheet Feeder, and perform head position adjustment following the steps in Fig. 4-5. 



Figure 4-3 Print Position Adjustment Pattern 



4-7 



SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service 










Figure 4-4 Print Stript Adjustment Pattern 



A 



Be sure to set A4 or LTR-sized paper in the ASF before printing the head position 
adjustment pattern. Using printing paper smaller than the printing area of the data when 
performing the head position adjustment print will contaminate the platen with ink. 



4-8 



SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service 



Menu 







Display PRINTER SETTINGS 
Pressing •* or ► button 



MENU Y 

7.PRINTER SETTINGS/" 



OK 



Display ALIGN PRINT HEAD 
Pressing -4 or ► button 



PRINTER SETTINGS \_ 
2.ALIGN PRINT HEAD J 



OK 



K 



VERT LINE PATTERN 



"- Printing the VERT LINE Pattern 



CHANGE V VALUE 
A 



For the Printed A pattern, use 
< or ►button to select the Value 
of the mostuniform pattern. 



OK 



CHANGE V VALUE 
DATA ENTRY OK 



CHANGE V VALUE 
B 



With regard to pattern B to 
Pattern F, make the same 
adjustments as for A pattern 



OK 



< 



LAT LINE PATTERN 



> 



rPrintingtheLATLINE~|_ 
|_pattern J 



CHANGE LVALUE 
G 



For the Printed G pattern, use 
< or ►button to select the Value 
of pattern with the weakest line. 



OK 



r 



CHANGE LVALUE 
V DATA ENTRY OK 




CHANGE LVALUE 
H 



For the Printed H pattern, use 
^ or ►button to select the Value 
of pattern with the weakest line. 



OK 



CHANGE L VALUE 
DATA ENTRY OK 



Return to standby mode 



] 



Figure 4-5 Vertical Line Misalignment Correction Procedure 



4-9 



SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service 



^TROUBLESHOOTING 



4.1 Troubleshooting Index 

For troubleshooting, use the troubleshooting index below to investigate the cause of the problem and refer 
to the specified page for countermeasures. 

Problem 
• Errors shown on the display (Evaluation criteria: Look at the unit in question.) 

• The error message can be checked. Page 4- 12. 

• The error code can be checked. Page 4- 1 7. 



General errors 

• The unit does not power on. 

• The display looks abnormal. 

• The buttons do not work. 

• No sound from the speaker 



Page 4-23. 



Printing problem (Evaluation criteria: Test printing is no good.) 

• The paper is not fed properly. Page 4-24. 

The paper feed motor does not run. 

The paper is not picked up from the auto sheet feeder. 

• The printing operation is abnormal. Page 4-24. 

Nothing is printed. 

The carriage motor does not run. 

• Printing quality error Page 4-25. 
(Evaluation criteria: Look at the printing result.) 

The printer does not at all. 
Printing stop midway. 
Certain colors are not printed. 
Blotches appear. 
Blank ink appear. 



4-10 



SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service 



Scanning problem (Evaluation criteria: Test printing is good, but the copied image is no 
good.) 

• The document is not fed. Page 4-26. 

The document feed motor does not run. 
The document slips against the rollers. 
The document does not separate. 
Faulty scanner unit's sensors 

• The scanning image is abnormal. Page 4-27. 

Nothing is printed. 

The image has vertical stripes. 

The half-tone image contains black dots. 

The color or brightness of the scanned image is not normal. 

Processing communication problems. Page 4-28. 

Initial identification of problems. 
Procedures for processing communication problems. 



4-11 



SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service 



4.2 Errors Shown on the Display 
4.2.1 User error message 

Look for the applicable error message and execute the appropriate countermeasures. 

"BUSY/NO SIGNAL" (#005/#018) 

Cause: The receiving fax did not answer within 55 seconds. (Tl timer over) 

Solution: Contact the other party and have them check their fax. You can try to send the 

document manually. For an overseas call, add pauses to the registered number. 
Cause: The touch tone/rotary pulse setting on your fax is incorrect. 

Solution: Set your fax to the setting that matches your telephone line. 

Cause: The other party is not using a G3 machine. 

Solution: Contact the other party and have them send or receive the document using a G3 

machine. 
Cause: The other party's fax is not working. 

Solution: Contact the other party and have them check their fax. 

Cause: The telephone number you dialed is busy. 

Solution: Try sending the document at a later time. 

"C INK EMPTY" 

Cause: The Cyan ink tank in the BJ cartridge is empty. 

Solution: Replace the Cyan ink tank. 



4-12 



SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service 



"CARTRIDGE JAMMED" 



Printing position correction failed 



Cause: 



Solution: 



Cause: 



Solution: 



Carriage movement prevented by one of the following. 

Damaged shaft. 

Parts deformed. (Carriage or guide frame) 

Insufficient grease. 

Replace the shaft. 

Replace the deformed parts. 

Apply more grease. 

Bi-directional print displacement correction failed because the carriage motor 

is out of step, or some similar reason. 

Replace the carriage motor. 



Home position error 

Cause: 

Solution: 

Cause: 

Solution: 

Cause: 

Solution: 

Cause: 

Solution: 



Cause: 
Solution: 



Foreign body in carriage section. 

Open flatbed ass'y, and remove foreign body. 

Loose carriage belt. 

Replace carriage belt. 

Guide frame home position detection tabs is damaged or bent parts. 

Replace the damaged or bent parts. 

Carriage motor does not work. 

(1) Switch power OFF/ON. 

(2) Replace carriage motor. 

The position of the carriage cannot be detected (due to smears on the carriage 
encoder film or PCNT board failure). 

(1) Switch power off/on. 

(2) Wipe the carriage encoder film with a cloth soaked with alcohol. 

(3) Replace the carriage encoder film. 

(4) Replace the PCNT board. 




This error message means the same as service error codes ##338 and ##340. When this 
error occurs in this model, it is not treated as a service error, but as a user error, and the 
error message is displayed. 



NOTE 



4-13 



SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service 



"CHECK PAPER SIZE" 

Cause: The size of the paper loaded in the paper cassette is different from the paper size 

set by user data. 
Solution: Select a correct paper size by pressing Paper select button. 

"CHECK PRINTER" (##332~##337, ##342, ##345, ##346 and ##348) 

Cause: The printer's internal unit has malfunctioned. 

Solutions: (1) Remove the jammed paper. (Check the paper edge sensor is OFF.) 

(2) Press Resume button. 

(3) Reinstall the Cartridge. 

(4) Turn the power off and on. 

(5) Set the service data #1 SSSW SW01 bit to "1 " and check the service code. 
Refer to the countermeasures for that error code. 

"CLEAR ADF" (SmartBase MPC600F only) 

Cause: A paper jam occurred in the ADF. 

Solution: Remove the document you are trying to copy or send from the ADF and press the 

Resume button. Then start again. 

"CLEAR PAPER JAM" (#009) 
Cause: Paperjam. 

Solution: Clear the paperjam and press the Resume button. 

"COVER OPEN" 

Cause: You opened the flatbed ass'y during an operation. 

Solution: close the flatbed ass'y. 

"DOC. TOO LONG" (#003) 

Cause: The document is longer than 39.4"(lm). 

Solution: Use a copy machine to make a reduced copy of the document. Then send again. 

Cause: It took more than 32 minutes to send or copy a document. It took more than 32 

minutes to receive a document. 
Solution: Divide the document and send or copy each part separately. Contact the other 

party. Have them divide the document and send each part separately. 

"K INK EMPTY" 

Cause: The Black ink tank in the BJ cartridge is empty. 

Solution : Replace the Black ink tank. 

"LOAD PAPER" (#009) 

Cause: The fax is out of paper. 

Solution: Add more paper to the auto sheet feeder. Make sure the stack is below the limit 

mark and press the Start or Resume button. 



4-14 



SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service 



"M INK EMPTY" 

Cause: The Mazenta ink tank in the BJ cartridge is empty. 

Solution: Replace the Mazenta ink tank. 

"MEMORY FULL" (#037) (SmartBase MPC600F only) 

Cause: The fax's memory is full because it has received too many documents. 

Solutions: (1) Print out any documents which are stored in memory. Then start 

the operation again. 

(2) If the memory contains any facsimiles you don't need, delete them. 

(3) You cannot receive a fax was scanned with fine graphic images. 
Cause: The fax's memory is full because you tried to send too many pages at once. 
Solution: Divide the document and send each part separately. 

"NO ANSWER" (#005) 

Cause: The receiving fax machine does not answer. 

Solution: Make sure you dialed the correct number. Try again later. 

"NO RX PAPER" (#012) 

Cause: The receiving fax machine declares no paper in DIS, or its memory is full. 

Solution: Contact the other party, and ask them to put paper in their machine, or to clear 

their fax machine's memory. 

"NO TEL #" (#022) 

Cause: The button you pressed has no number registered for One-Touch Speed Dialing, 

Coded Speed Dialing, or Group Dialing. 
Solution : Print a list of registered numbers and make any corrections needed, then try again. 

"NOT AVAILABLE" (#025) 

Cause: One-touch or coded speed dial already registered. 

Solution: Check the contents of the one-touch or coded speed dialling registration, then try 

again. 

"PUT IN CARTRIDGE" 

Cause: The BJ cartridge is not set. 

Solution: Set the BJ cartridge. 

Cause: The BJ cartridge is set incorrectly. 

Solution: Set the BJ cartridge correctly. 

"TRY AGAIN IN B/W" (#085) 

Cause: You tried faxing a color document to a machine that does not support color faxing. 

Solution : (1) Change the setting of MENU> FAX SETTINGS> TX SETTINGS> COLOR 

DIRECT TX to ON. 

(2) Try sending again in black & white. 

(3) Check the received fax machine's setting for color faxing is available. 



4-15 



SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service 



"WAIT COOLING" 

Cause: The BJ cartridge is hot. 

Solution: Wait until the message disappears. 

"WRONG CARTRIDGE" 

Cause: The cartridge isn't installed correctly. 

Solution: (1) Reinstall the cartridge. 

(2) Replace the cartridge. 

"Y INK EMPTY" 



Cause: The Yellow ink tank in the BJ cartridge is empty. 

Solution: Replace the Yellow ink tank. 



4-16 



SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service 



4.2.2 Error codes 

a) Service error code output 

When service data #1 SSSW SW01 bit is set to "1", then service error codes are printed on the 
activity management reports, reception result reports and error transmission reports, when 
communication ends in an error. Also, the following is displayed, when an error occurs. 



TX/RX No. 5001 



Display repeated 



START AGAIN ##106 



Figure 4-6 Service Error Code Display 



b) Error code countermeasures 

The following item c) lists all the error codes that the product can display. As for the causes and 
countermeasures, only the error codes which are newly incorporated in the unit a remedies unique to 
the product are included in the item d). For the causes and countermeasures of other error codes, refer 
to the separate G3/G4 Facsimile Error Code List (Rev. 2). 

• Increase the transmission level 

Set service data #2 MENU Parameter No.07 to -8(dBm). 

• Decrease the transmission level 

Set service data #2 MENU Parameter No.07 to -15 (dBm). 

• Echo measures 

Change the following bit switches of service data #1 SSSW SW03. 
Bit 4: 1 Ignore the first DIS signal sent by the other fax machine. 

Do not ignore the first DIS signal sent by the other fax machine. 
Bit 5:1 Transmit a tonal signal (1850 or 1650 Hz) when the other fax machine sends a DIS signal. 

Do not transmit a tonal signal when the other fax machine sends a DIS signal. 
Bit 6:1 Transmit a 1650-Hz tonal signal when bit 5 is 1. 

Transmit a 1850-Hz tonal signal when bit 5 is 1. 
Bit 7: 1 Transmit a tonal signal before sending a CED signal. 

Do not transmit a tonal signal before sending a CED signal. 



4-17 



SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service 



• EPT (Echo Protect Tone) 

Change service data#1 SSSW SW03 bit 1. 
Bit 1:1 Transmit an echo protect tone. 
Not transmit an echo protect tone. 

• Adjust NL equalizer. 

Set service data #2 MENU Parameter No.05 to "ON". 

• Reduce the transmission start speed. 

Reduce the transmission speed by changing user data "FAX SETTINGS" "TX SETTINGS" "TX 
START SPEED". 

• Loosen the TCF judgment standard. 
Not available for this fax. 

• Loosen the RTN transmission conditions. 

Change service data #3 NUMERIC Param. Parameter No. 02 to 04. 
No. 02 Percentage of errors in all lines : Set close to 99%. 

No. 03 Number of lines of burst condition : Set close to 99 lines. 

No. 04 Lines below the burst condition : Set close to 99 times. 

• Increase the no-sound time after CFR reception. 
Change service data #1 SSSW SW04 bit 4 to "1 ". 

Bit 4:1 Time when the low-speed signal is ignored after sending a CFR signal: 1500 ms 
Time when the low-speed signal is ignored after sending a CFR signal: 700 ms 



4-18 



SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service 



c) ERROR CODE LIST 

The error codes that have newly been added starting with the product are identified by the notation 
"new" those error codes for which remedies unique to the product are offered are identified by the 
notation "UNQ (UNIQUE)." 
C-1) User error code 

Definition 

Paper jam 

Copy page, communication time over 

Initial ID (Tl) time over 

Recording paper jam or out of paper 

Other party out of paper 

Automatic dialing error 

Call failure 

Image memory full 

Image memory full by no ink error 

Other party does not support ITU-T Color Faxing 

Memory Communication reservation cancellation 



Definition 

Excessive repeat protocol during Rx 

Modem speed different from other party 

Fall back failure during Tx 

Fail to detect EOL for 5 seconds (15 seconds for CBT) during 

Rx 

RTN or PIN received during Tx 

Fail to receive protocol for 6 seconds when waiting for 

protocol during Rx 

Fall back failure on Tx side during Rx 

Receive Signals other than DIS, DTC, FTT, CFR or CRP after DCS 

Tx and exceed the number of protocol re-transmissions during Tx 

Memory error 

RTN Transmission during reception 

Fail to detect picture Rx carrier for 5 seconds during Rx 

DCN received other than normal binary protocol 

Receive DTC without Tx data 

System error (main program runaway) 

Abnormal protocol during G3 communication 

Recording unit locked for 1 minute 

ENCODE control unit malfunction 

DECODE control unit malfunction 

PRINT control unit malfunction 

System error between MODEM and SCNT 

Excessive repeat protocol command during Tx 

Excessive repeat protocol command during Tx 

Excessive repeat protocol during Tx 



No. 


Tx or Rx 


#001 


[TX ] 


#003 


[ TX/RX ] 


#005 


[ TX/RX ] 


#009 


[RX 1 


#012 


[TX 1 


#018 


[ TX/RX ] 


#022 


[TX 1 


#037 


[RX 1 


#052 


[RX 1 


#085 


[TX 1 


#995 


[ TX/RX ] 


c-2) Service error code 


• G3 mode error codes 


No. 


Tx or Rx 


##100 


[TX ] 


##101 


[ TX/RX ] 


##102 


[TX 1 


##103 


[RX 1 


##104 


[TX 1 


##106 


[RX 1 


##107 


[RX 1 


##109 


[TX 1 


##111 


[ TX/RX ] 


##114 


[RX 1 


##200 


[RX 1 


##201 


[ TX/RX ] 


##204 


[TX 1 


##220 


[ TX/RX ] 


##224 


[ TX/RX ] 


##229 


[RX 1 


##232 


[TX 1 


##237 


[RX 1 


##238 


[RX 1 


##261 


[ TX/RX ] 


##280 


[TX 1 


##281 


[TX 1 


##282 


[TX 1 



4-19 



SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service 



No. 



Tx or Rx 



Definition 



##283 
##284 
##285 
##286 
##287 
##288 

##289 

##290 



[TX 
[TX 
[TX 
[TX 
[TX 
[TX 

[TX 

[TX 



Excessive repeat protocol during Tx 

DCN reception after TCF transmission 

DCN reception after EOP transmission 

DCN reception after EOM transmission 

DCN reception after MPS transmission 

Receive signals other than PIN, PIP, MCF, RTP or RTN after EOP 

transmission 

Receive signals other than PIN, PIP, MCF, RTP or RTN after EOM 

transmission 

Receive signals other than PIN, PIP, MCF, RTP or RTN after MPS 

transmission 



• Printer error codes 



No. 


Tx or Rx 


##332 


[TX/RX ] 


##333 


[TX/RX ] 


##334 


[TX/RX ] 


##335 


[TX/RX ] 


##336 


[TX/RX ] 


##337 


[RX 1 


UNQ ##342 


[TX/RX ] 


##345 


[TX/RX ] 


##346 


[TX/RX ] 


##348 


[TX/RX ] 


• V.8/V.34 protocol e 


No. 


Tx or Rx 


##670 


[TX ] 


##671 


[RX 1 


##672 


[TX 1 


##673 


[RX 1 


##674 


[TX 1 


##675 


[RX 1 



Definition 

Printer control DRAM check error 

Printer control ROM check error 

Printer control EEPROM check error 

Data transmission error between the system control section and printer 

control section 

BJ head abnormal temperature error 

BJ head temperature sensor error 

Cleaning absorption waste ink capacity full 

BJ cartridge head cleaning error 

Inside temperature error 

Ink detection sensor error 



Definition 

At V.8 late start, the called party declares the V.8 protocol in DIS 

signal and this unit transmits a CI signal, but the protocol does not 

progress and a Tl time-out occurs. 

At V.8 termination, the protocol did not advance to phase 2 and a Tl 

time-out occurs after the caller CM signal was detected. 

The protocol did not move from phase 2 to phase 3 and a Tl time-out 

occurred during V.34 transmission. 

The protocol did not move from phase 2 to phase 3 and a Tl time-out 

occurred during V.34 reception. 

The protocol did not move from phase 3 to phase 4 and a Tl time-out 

occurred during V.34 transmission. 

The protocol did not move from phase 3 to phase 4 and a Tl time-out 

occurred during V.34 reception. 



4-20 



SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service 



• ECM mode error codes 
No. Tx or Rx 



Definition 



##750 



TX 



##752 


[TX 


##753 


[TX 


##754 


[TX 


##755 


[TX 



##757 


[TX 


##758 


[TX 


##759 


[TX 


##760 


[TX 


##762 


[TX 


##763 


[TX 


##764 


[TX 


##765 


[TX 


##767 


[TX 


##768 


[TX 


##769 


[TX 


##770 


[TX 


##772 


[TX 


##773 


[TX 


##774 


[TX 


##775 


[TX 


##777 


[TX 


##778 


[TX 


##779 


[TX 


##780 


[TX 



##782 



TX 



Exceed repeat protocol due to failure to receive significant signals 

after transmitting PPS-NULL during ECM Tx 

Receive DCN after PPS-NULL transmission during ECM Tx 

Exceed protocol retransmission limit or T5 time (60 seconds) after 

PPS-NULL transmission during ECM Tx 

Exceed retransmit protocol after PPS-NULL transmission during 

ECMTx 

Exceed protocol retransmission limit due to failure to receive 

significant signals after PPS-MPS transmission during ECM Tx 

during ECM Tx 

Receive DCN after PPS-MPS Transmission during ECM Tx 

Exceed Protocol Retransmission Limit or T5 Time (60 seconds) after 

PPS-MPS Transmission during ECM Tx 

Exceed Retransmit Protocol after PPS-MPS Transmission during 

ECMTx 

Exceed Protocol Retransmission Limit Due to Failure to Receive 

Significant Signals after PPS-EOM Transmission during ECM Tx 

Receive DCN after PPS-EOM Transmission during ECM Tx 

Exceed Protocol Retransmission Limit or T5 Time (60 seconds) after 

PPS-MPS Transmission during ECM Tx 

Exceed Retransmit Protocol after PPS-EOP Transmission during 

ECMTx 

Exceed protocol retransmission limit due to failure to receive 

significant signals after PPS-EOP transmission during ECM Tx 

Receive DCN after PPS-EOP transmission during ECM Tx 

Exceed protocol retransmission limit or T5 time (60 seconds) after 

PPS-EOP transmission during ECM Tx 

Exceed retransmit protocol after PPS-EOP transmission during ECM 

Tx 

Exceed repeat protocol limit due to failure to receive significant 

signals after transmitting EOR-NULL during ECM Tx 

Receive DCN after EOR-NULL transmission during ECM Tx 

Exceed protocol retransmission limit or T5 time (60 seconds) after 

EOR-NULL transmission during ECM Tx 

Receive ERR after EOR-NULL transmission during ECM Tx 

Exceed protocol retransmission limit due to failure to receive 

significant signals after EOR-MPS transmission during ECM Tx 

Receive DCN after EOR-MPS transmission during ECM Tx 

Exceed protocol retransmission limit or T5 time (60 seconds) after 

EOR-MPS transmission during ECM Tx 

Receive ERR after EOR-MPS transmission during ECM Tx 

Exceed protocol retransmission limit due to failure to receive 

significant signals after EOR-EOM transmission during ECM Tx. 

Receive DCN after EOR-EOM transmission during ECM Tx 



4-21 



SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service 



No. 



Tx or Rx 



Definition 



##783 



TX 



##784 


[TX 1 


##785 


[TX 1 


##787 


[TX 1 


##788 


[TX 1 


##789 


[TX 1 


##790 


[RX 1 


##791 


[ TX/RX ] 


##792 


[RX 1 


##793 


[RX ] 


##794 


[TX 1 


##795 


[ TX/RX ] 


##799 


[TX ] 



Exceed protocol retransmission limit or T5 time (60 seconds) after 

EOR-EOM transmission during ECM Tx 

Receive ERR after EOR-EOM transmission during ECM Tx 

Exceed protocol retransmission limit due to failure to receive 

significant signals after EOR-EOP transmission during ECM Tx. 

Receive DCN after EOR-EOP transmission during ECM Tx 

Exceed protocol retransmission limit or T5 time (60 seconds) after 

EOR-EOP transmission during ECM Tx 

Receive ERR after EOR-EOP transmission during ECM Tx 

Transmit ERR after EOR-Q reception during ECM Rx 

Receive non-significant signals during ECM mode procedures 

Fail to detect PPS-NULL between partial pages during ECM Rx 

Time over due to failure to receive valid frame during high speed 

signal Rx upon ECM Rx 

Receive all PPR during ECM Tx 

Trouble in the decoding processing during communication 

System error 



d) New error codes and recovery methods 

Those error codes that have been added starting with the product and those error codes for which 
remedies unique to the product are offered are shown together with causes and remedies, where 
applicable. 

##342 Cleaning absorption waste ink capacity full 

Solution: Unlike errors that trigger the "CHECK PRINTER" message, This error is 

programmed so that it cannot be cleared using the Resume button. Replace the 
waste ink absorber as follows in the error occurs: 

(1) Select 5. INK ABS CAPA under #7 PRINTER in service mode, and the 
counter to 0. 

(2) Check to make sure that no image exist in memory; then, turn off the power, 
remove the appropriate parts, and replace the waste ink absorber. 



4-22 



SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service 



4.3 Errors not Shown on the Display 
4.3.1 General errors 

• The unit does not power on. 

(1) Check the power cord connection. 

(2) Check the connection between the SCNT board (JPSU1) and power supply unit. 

(3) Check the power supply unit's fuse (Fl). 

(4) Replace the power supply unit. 

• The display looks abnormal. 

Nothing is displayed. 

(1) Check the connection between the Operation panel unit and SCNT board (JPANEL1). 

(2) Replace the Operation panel unit. 

(3) Replace the SCNT board. 

Part of the LCD panel does not display anything. 

(1) Check the connection between the Operation panel unit and SCNT board (JPANEL1). 

(2) Replace the Operation panel unit. 

(3) Replace the SCNT board. 

• The buttons do not work. 

(1) If the test mode can be used, check for faulty buttons. 

(2) Check the connection between the Operation panel unit and SCNT board (JPANEL1). 

(3) Replace the Operation panel unit. 

(4) Replace the SCNT board. 

• No sound from the speaker 

(1) Check the connection of the speaker and SCNT board (JSPK1). 

(2) Replace the speaker. 

(3) Replace the SCNT board. 



4-23 



SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service 



4.3.2 Printing problems 

• Faulty printing (Evaluation criteria: Test print is no good.) 

• The paper is not fed properly. (Evaluation criteria: Look at the actual unit.) 
The Paper feed motor does not run. 

(1) Check the connection from the paper feed motor to the PCNT board (J10). 

(2) Replace the PCNT board. 

(3) Replace the main unit. 

The paper is not picked up from the auto sheet feeder. 

(1) Check the connection ASF motor to the PCNT board (J7). 

(2) Check the foreign matter in the paper feed section. 

(3) Replace the ASF unit. 

(4) Replace PCNT board (Faulty PRS or PES). 

• The printing operation is abnormal. 
Nothing is printed. 

(1) Remove the BJ-cartridge and re-install it. 

(2) Execute cleaning five times, and try printing again. 

(3) Replace the BJ cartridge. 

(4) Replace the ink tank. 

(5) Check the connection between carriage ribbon cable and PCNT board (Jl, J2, J3). 

(6) Replace the carriage unit. 

(7) Replace the PCNT board. 

The carriage motor does not run. 

(1) Check the connection from the carriage motor to the PCNT board (J9). 

(2) Replace the carriage motor. 

(3) Replace the PCNT board. 

• Carriage error 

The carriage comes into contact with the push-on plates at the left and right sides, 
resulting in noise. 

(1) Check if grease adheres to the carriage encoder film. 

(2) Using lint-free paper impregnated with alcohol, wipe the carriage encoder film with care so as 
not to scratch the film. 

(3) If a lot of grease adheres to the carriage, replace the carriage board because grease might be 
spread to the sensor on the carriage board. (In this case, you must replace the carriage unit 
(QG4-0011) which contains the carriage board.) 

(4) Replace the carriage encoder film. 



4-24 



SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service 



Printing quality error 

• The printer does not at all. 

• Printing stops midway. 

• Certain colors are not printed. 

(1) Check that the orange cap or tape is not on the BJ cartridge. 

(2) Carry out nozzle cleaning on the BJ cartridge five times with the cleaning operation, than visually 
cheek the test print for non-discharge of ink from nozzle. (Fig. 4-7) 

(3) Remove and reinstall the BJ cartridge. 

(4) Replace the appropriate ink tank. 

(5) Replace the BJ cartridge. 

(6) Replace the purge unit. 

• Blotches appear 

• Blank ink appear 

(1) Carry out nozzle cleaning on the BJ cartridge five times with the cleaning operation, than visually 
cheek the test print for non-discharge of ink from nozzle. (Fig. 4-7) 

(2) Remove and reinstall the BJ cartridge. 

(3) Replace the appropriate ink tank. 

(4) Replace the BJ cartridge. 

(5) Check the connection of the carriage ribbon cable and the PCNT board. (J1/J2/J3) 

(6) Replace the carriage unit. 

(7) Replace the PCNT board. 

(8) Replace the purge unit. 



Missing dots 




Unstable printing Splashed dots 



Figure 4-7 Defective Pattern (Sample) 



4-25 



SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service 



4.3.3 Scanning problems 

• Faulty scanning (Evaluation criteria: Test print is good, but the copied image is 
no good.) 

• The document is not fed. 
The document feed motor does not run. (Evaluation criteria: Check it visually.) 

(1) Check the connection from the document feed motor to the ADF board (JFM). 

(2) Check the connection from the ADF board and SCNT board (JADF1). 

(3) Replace the document feed motor. 

(4) Replace the ADF board. 

(5) Replace the SCNT board. 

The document slips against the rollers. (Evaluation criteria: Check it visually. 
Stretched copy image.) 

(1) See page 4-4 and clean the document reading section. 

(2) Replace the ADF section's rollers. 

The document does not separate. (Evaluation criteria: Check it visually.) 

(1) Check whether the document feed motor is driving all the rollers. (Check for any damaged gears 
or foreign matter stuck inside.) 

(2) See page 4-4 and clean the separation roller and separation guide. 

(3) Replace the separation roller and separation guide. 

Faulty scanner unit's sensors (Evaluation criteria: The placed document or 
transported document is not detected.) 

(1) Check for any faulty sensors while executing the copying operation and test mode. 

(2) Check the connection from Document sensor and Document edge sensor to the ADF board 
(JDS, JDES). 

(3) Check the connection from the ADF board to the SCNT board (JADF1). 

(4) Replace the SCNT board. 

(5) Replace the ADF board. 



4-26 



SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service 



The scanning image is abnormal. (Evaluation criteria: Check the copy image's faults.) 
Nothing is printed. 

(1) Check the connection between the contact sensor and SCNT board (JCS1). 

(2) Replace the contact sensor unit. 

(3) Replace the SCNT board. 

The image has vertical stripes. 

(1) Clean the Document glass. 

(2) Clean the white sheet. 

(3) Check the connection between the contact sensor and SCNT board (JCS1). 

(4) Replace the contact sensor unit. 

(5) Replace the SCNT board. 

The halftone image contains black dots. 

(1) Clean the Document glass. 

(2) Clean the white sheet. 

(3) Check the connection between the contact sensor and SCNT board (JCS1). 

(4) Adjust the CS LED lights-on duration. See Page 4-6. 

(5) Replace the contact sensor unit. 

(6) Replace the SCNT board. 

The color or brightness of the image is not normal. 

(1) Clean the Document glass. 

(2) Clean the white sheet. 

(3) Adjust the CS LED lights-on duration. See Page 4-6. 

(4) Replace the contact sensor unit. 

(5) Replace the SCNT board. 



4-27 



SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service 



4.4 Processing Communication Problems 
4.4.1 Initial identification of problems 

Since the facsimile must transmit picture information, a transmitter, a receiver and telephone lines are 
required for this purpose. Transmissions may cause problems if one or more of the three is poor. 



FAX <f 



Your 

customer's 

machine 



Communication 
trouble 




*^4 V 



t> FAX 



Communication 

companion 

machine 



Figure 4-8 Communication Trouble 



To process communication problems, first of all, it is necessary to narrow down the cause of the problem. 
Thus, the procedures appearing below must be checked accordingly. 



f Start j 




<Does an error 
appear on the J^>- 
display? 



YES 



Errors show on the display. 

error massage page 4-12 

error code page 4-1 7 




<Do copying ^ 
Is copy ^> 
picture OK? ' 



OK 



f Communication problems \ 
( exist. Carry out the procedures J 
V on the next page. J 




/Scanning problem^ 



V Page 4-26 J 



Printing problem 
Page 4-24 



Figure 4-9 Procedures for Initial Identification of Trouble 

4-28 



SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service 



4.4.2 Procedures for processing communication problems 

If the problem proves to be communication trouble, deal with it according to the following procedures. 
(1) Study the conditions at the time of trouble as closely as possible. 
Record or keep the items listed below. 

a) Operations at the time of trouble 

r Document number, transmission mode, error occurrence timing call set-up method 
L(auto dialing etc.) 

b) Sample of defective picture (When receiving) 

c) LCD display at the time of trouble 

d) Communication management report at the time of trouble 

e) User's name, telephone number (to contact), Fax number, model name 

f) User's namel of the other party, telephone number (to contact), Fax number, model name, name of 
servicemen in charge 

g) Frequency of trouble and error code 

h) Condition of the other party's facsimile: 

r Transmitted/received page number? Automatic or manual? 
L Error occurred? The receive condition? etc. 




F I When visiting a user with a trouble report, a) and g) can be known by outputting the 
system dump list. 
NOTE 

(2) Test communication according to flowchart procedures appearing on the next page. 

• Carry out the tests with the actual lines on each item several times, verify the symptoms and record it. 

(3) Finally, process over by judging systematically all the data. 




F I If the other party's facsimile is that of another manufacturer and there is nothing wrong 
with your customer's machine, it is recommended that you ask your customer to contact 
NOTE the facsimile user of the other party, so that the other party's facsimile is checked by the 

dealer. 



4-29 



SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service 



Procedures for processing communication problems 

The process for carrying out communications at 3-points as shown in the figure. 



Trouble 







W 


FAX:B 


tAXih 


Mlf\ ^ 








FAX:C 





A: machine of the user 
B: machine of the other party 
C: test machine within the same block 
(best if of the same model as A) 




(Check the line) 



rCheckB ~\ 
V and the line / 



Check the line) 



rCheck B A 
Vand the ling y 



Figure 4-10 3-Points Communication 



4-30 



SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service 



5. SERVICE SWITCHES 



5.1 Hardware Switches 



o 


o 


Ia sw1 




0a SW3 




O 


o 



Figure 4-11 Slide Switch Location on NCU Board 




General 



Figure 4-12 Slide Switch Settings 



4-31 



SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service 



5.2 Service Data Setting 

Service data can be checked and changed with items on display menus. The default values of the SSSW/ 
parameters available in this fax machine are shown in this Chapter, 5.2.3 Service data setting in this 
manual. The SSSW/parameters given in the previous product-specific manual are explained in the G3 
Facsimile Service Data Handbook. The new switches for this model are described in this Chapter, 
5.2.3 Service data setting. 

5.2.1 Service data overview 

The service data menu items are divided into the following nine blocks. 

#1 SSSW (Service soft switch settings) 

These setting items are for basic fax service functions such as error management, echo 
countermeasures, and communication trouble countermeasures. 

#2 MENU (MENU switch settings) 

These setting items are for functions required during installation, such as NL equalizer and transmission 
levels. 

#3 NUMERIC Param. (NUMERIC parameter settings) 

These setting items are for inputting numeric parameters such as the various conditions for the FAX/ 
TEL switching function. 

#4 NCU (NCU settings) 

These setting items are for telephone network control functions such as the selection signal transmission 
conditions and the detection conditions, for the control signals sent from the exchange. 

#5 TYPE (TYPE setting) 

The type setting makes the service data conform to a specific country communications standards. There 
is only one setting item in this block. 

#6 GENESIS (UHQ function setting) 

These setting items are for scanned image processing such as edge enhancement and error diffusion 
processing. 

#7 PRINTER (PRINTER function settings) 

These setting items are for basic printer service functions such as the reception picture reduction 
conditions. Also there is an item for resetting the printer section without switching the power off-on. 

#8 CLEAR (Data initialization mode) 

Various data are initialized by selecting one of these setting items. There is a setting item for checking/ 
inputting the total number of pages printed and total number of pages scanned by this fax. 

#9 ROM (ROM management) 

ROM data such as the version number and checksum are displayed. 



4-32 



SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service 



5.2.2 Service data registration/setting method 

Service data can be registered/set by the following operations: 



100% LTR TEXT _, 

aniDD PLAIN Ul 



Standby (date and Receive mode display) 



(1 ) User data mode selection 

Press the Menu button, and then Copy button. 



MENU 

1. SPECIAL COPY 



(2) Service data mode selection 
Press the # button. 



SERVICE MODE 
#1 SSSW 



(3) Menu item selection 

Select the menu item by pressing the < or ►button. 



SERVICE MODE 
#3 NUMERIC Param. 



Press the OK button. 



#3 NUMERIC Param. 
01: 



(4) Data registration 

Input the data and press the OK button. 

Press the STOP button to return to standby. 



Figure 4-13 Service Data Setting Method 



A 



Precautions when registering/setting service data 

Detach the telephone line before registering service data. We cannot guarantee the 
integrity of any reception of transmission operations during the registration process. 



4-33 



SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service 



5.2.3 Service data setting 

Service 



#1 SSSW 

(Service soft switch setting) 



T #+No. 



A 



Bit 7 6 5 4 3 2 10 

SW01 0--00-00 Error management 

SW02 -------o NETWORK connection condition settings/ 

memory clear list setting 

SW03 0000--0- Echo solution setting 

SW04 1 - - Communication trouble 

solution settings 

SW05 ---o---- Standard function (DIS signal) 

setting 

SW06 - - - 1 - - - Scan condition settings 

SW07 -------- Not used 

SW08 -------- Not used 

SW09 ------00 Communications result display 

function settings 

SW10 -------- Not used 

SW11 -------- Not used 

SW12 0-00001 Page timer settings 

SW13 -------- Not used 

SW14 -------- Not used 

SW15 -0------ Dial-in FAX/TEL switching function setting 

SW16 -------- Not used 

SW17 -------- Not used 

SW18 -------- Not used 

SW19 -------- Not used 

SW20 -------- Not used 

SW21 -------- Not used 

SW22 -------- Not used 

SW23 -------- Not used 

SW24 -------- Not used 

SW25 ------00 Report display function settings 

SW26 00--0--0 Transmission function settings 

SW27 -------- Not used 

SW28 --000000 V.8/V.34 protocol settings 

SW29 -------- Not used 

SW30 -------- Not used 

Figure 4-14 Service Data (page 1) 



The switches marked "— " are not used. Do not change their settings. 



4-34 



SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service 



#2 MENU 

(Menu switch settings) 


- 01 

- 02 

- 03 

- 04 

- 05 


T 


ON 
OFF 


Not used 
Not used 
Not used 
Not used 
NL equalizer setting 




- 06 




- 


DIAL 

SERVICEMAN 
OFF 


Line monitor setting 




- 07 


— 


10(-10dBm) 
(8-15) 


Transmission level setting 




- 08 




- 


3429 (baud) 

3200 

3000 

2800 

2743 

2400 


V.34 Baud rate 




- 09 


— 


33.6 (Kbps) 
(2.4 x n, 1 § n § 


V.34 Transmission speed 
14) 




- 10 




- 


25 (Hz) 
17 

50 


Frequency of pseudo ring 



L 20: 



Items 10 to 20: Not used 
Figures in boldface indicate the default setting. 



A 



Figure 4-15 Service Data (page 2) 



No. 01 to 04, 10 to 20 are not used. Do not change their settings. 



4-35 



SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service 



#3 NUMERIC Param. 

(Numeric parameter settings) 





Default 


Range 




01 







Not used 


02 


— 10(10%) 


(1-99) 


RTN signal transmission condition (1) 


03 


— 15 (15 lines) 


(2~ 99) 


RTN signal transmission condition (2) 


04 


— 12 (12 times) 


(1-99) 


RTN signal transmission condition (3) 


05 


4 (4 seconds) 


(1-60) 


Pause time for NCC (after the ID code) 


06 


4 (4 seconds) 


(1-60) 


Pause time for NCC (after the ID code) 


07 


350 




Not used 


08 







Not used 


09 


— 6 (6 digits) 


(1-20) 


The number of digits in telephone number 
compared against TSI signal to be matched 
for restricted receiving function 


10 


— 5500 (55 seconds) 


(0- 9999) 


Line connection detection time (TO timer) 


11 


3500 (35 seconds) 


(0-9999) 


T1 Timer (Rx) 


12 







Not used 


13 


1300 




Not used 


14 







Not used 


15 


— 120 (1200 ms) 


(0- 999) 


Hooking detection time 


16 


— 2 (2 seconds) 


(0-9) 


Pseudo RBT transmission from CML on time 
until start 


17 


— 100 (1000 ms) 


(0- 999) 


Pseudo RBT signal pattern: On time 


18 


— (0 ms) 


(0- 999) 


Pseudo RBT signal pattern: Off time (short) 


19 


— 400 (4000 ms) 


(0- 999) 


Pseudo RBT signal pattern: Off time (long) 


20 


— 100 (1000 ms) 


(0- 999) 


Pseudo ring pattern: On time setting 


21 


— (0ms) 


(0- 999) 


Pseudo ring pattern: Off time (short) 


22 


— 400 (4000 ms) 


(0- 999) 


Pseudo ring pattern: Off time (long) 


23 


— 44 


(Do not change) 


FAX/TEL switching function signal detection level 


24 


— 10 


(0- 20) 


Pseudo-RBT signal transmission level 


25 


— 60 (600 ms) 


(0- 999) 


Answering machine connection function 
signal detection time 


26 


— 44 


(Do not change) 


Not used 


27 







Not used 


28 







Not used 


29 







Not used 


30 


10 




Not used 



A 



Figure 4-16 Service Data (page 3) 



No. 01, 07 to 08, 12 to 14, and 26 to 30 are not used. Do not change their settings. 



4-36 



SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service 




#3 NUMERIC PARAM. (Numeric parameter settings) 

The relationship between the settings and the detection levels is as follows: 
Parameter 24 



NOTE 






Not used 


1 


Not used 


2 


Not used 


3 


Not used 


4: 


Not used 


5 


-8dBm 


6 


-9 dBm 


7 


-10 dBm 


8 


-11 dBm 


9: 


-12 dBm 


10 


-13 dBm 


11 


-14 dBm 


12 


-15 dBm 


13 


-16 dBm 


14: 


-17 dBm 


15 


-18 dBm 


16 


-19 dBm 


17 


-20 dBm 


18 


-21 dBm 


19: 


-22 dBm 


20 


-23 dBm 



















4-37 



SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service 



#4NCU 

(NCU settings) 



#5 TYPE 

(Type setting) 



TONE/PULSE 
-DIAL TONE 
-2nd DIAL TONE 
BUSY TONE 
BUSY TONE 1 
REORDER TONE 
-MULTI 
- AUTO RX 
-CNG DETECT 

SPECIAL 
-RKEY 

-PBX DIAL TONE 
L PBX BUSY TONE 



U.K. 

SWEDEN 
SWISS 
AUSTRIA 
-DENMARK 

- NORWAY 
-HOLLAND 

BELGIUM 
AUSTRALIA 
FINLAND 
N.Z. 

- ITALY 
SPAIN 

- PORTUGAL 
-IRELAND 

HONG KONG 

MALAYSIA 
-HUNGARY 
-SAF 
-CHINA 

GERMAN 

FRANCE 
-SINGAPORE 
-CZECH 

SLOVENIA 
hASIA 

POLAND 

EUROPE2 
L EUROPE 



#6 GENESIS (UHQ) 

(Genesis function settings) 



Bit SW 
SLICE 
GAMMA 



A 



Figure 4-17 Service Data (page 4) 

#4 NCU (NCU settings) 

The values of these items are all set to match a specific nation's communications 
standards by the #5 TYPE setting. Do not change these setting. 

#6 GENESIS (UHQ function settings) 

Tampering with this setting may cause the scanned image quality to deteriorate. 
Do not change these settings. 



4-38 



SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service 



#7 PRINTER 

(Printer function settings) 



1.SSSW 

Bit 
-SW01 
-SW02 
-SW03 
-SW04 
-SW05 



7 6 5 4 3 2 1 



- SW06 - 
4i SW7-20: 
LSW20 

2. NUMERIC Param 



3. PRINT COUNT 

4. PRINTER RESET 

5. INK ABS CAPA 



- - - Not used 

- - - Not used 

- - - Not used 

- - - Not used 

- - - Not used 

1 Reduction settings 



Not used 



01 
02 
03 
04 
05 



18 (mm) 



5 (mm) 



Not used 

Not used 

Not used 

Leading edge margin 

Trailing edge margin (Black printing) 



Item 06-12, 14-30: Not used 



30: 
86/ 

Yes = ( * ) 
No = ( # ) 

SUCTION 



Print counter check 
Printer section reset function 

Waste ink capacity check/entry See page 4-45 



Figure 4-18 Service Data (page 5) 



4-39 



SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service 



#8 CLEAR 

(Data initialization mode 

settings) 



#9 ROM 

(ROM management) 



noes SET 



SERVICE REPORT 



TEST MODE 



TEL 
USER SW 

SERVICE SW 

NCU 

SERVICE DATA 
REPORT 
COUNTER 
ALL 



EC-XX-XX 

OOOOOO AAAArrm 



SERVICE & SYSTEM 
- SERVICE DATA 
SYSTEM DUNP 



(See page 4-57) 



Dialling data initialization 

User data and service data #1 to #3 

initialization 

User data and service data #1 to #3 and 

#6 to #7 initialization 

#4 NCU setting data initialization 

Data on system dump list initialization 

Data on activity report initialization 

Total number of pages printed/scanned 

All user data, service data, activity 

management data, and image data 

initialization (except COUNTER) 

Version No. and Checksum display 



Figure 4-19 Service Data (page 6) 




NOTE 



If USER SW is selected from #8 CLEAR, the memory management of the user data is 
not cleared. If TEL or SERVICE SW is selected, the memory management of the user 
data is cleared. 




For details on test mode, see 6.2 Service Test Functions on page 4-57. 



REFERENCE 



4-40 



SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service 



5.2.4 Explanation of service data 

a) SSSW (Service Soft Switch settings) 

The items registered and set by each of these switches comprise 8-bit switches. The figure below shows 
which numbers are assigned to which bits. Each bit has a value of either or 1. 



^f^hf^^f 



SW01 



00000000 



Figure 4-20 Bit Switch Display 



See the chart in the service data shown in this Chapter, 5.2.3 Service data setting to see effective 
bits and their default values. The meanings (functions) of the bits are not described in this manual 
except the new switches added to this model. See the G3 Facsimile Service Data Handbook 
(supplied separately) for details of the switches. 
Below are examples showing how to read bit switch tables. 



Indicates that the 
setting is "1". 



Bit Function 




Service error code Output 

1 Error dump list Output 

2 Not used 

3 Copy function No 

4 ##300 series service error code Output 

5 Not used 

6 Not used 
7 



Indicates that the 
setting is "0". 




J 



Figures in boldface 
are default settings 






v 



Not Output 
Not Output 

Yes 

Not Output 



User setting restriction 



Setting possible Setting restricted 



Figure 4-21 How to Read Bit Switch Tables 



4-41 



SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service 



5.2.5 New SSSWs/parameters added to this model 

#1 SSSW (service soft switch setting) 

SW01 (service soft switch 01 : error management) 
Bit Function 1 



Service error code 




Output 


Not output 


1 Error dump list 




Output 


Not output 


2 Not used 








3 Copy function 




No 


Yes 


4 (New) ##300 series service error 


code 


Output 


Not output 



5 Not used 

6 Not used 



User setting restriction 



Setting possible Setting restricted 



[Bit 4] 

Even when BitO is set to "Not output", you can select whether or not to output ##300 series Service 

Error Codes, caused by hardware malfunction. 

When "Output" is selected, ##300 series Service Error Codes are displayed and in reports. 

When "Not Output" is selected, no Service Error Codes are displayed. 



#1 SSSW (service soft switch setting) 

SW15 (service soft switch 15: Dial-in FAX/TEL switching function setting) 
Bit Function 1 






Not used 


1 


Not used 


2 


Not used 


3 


Not used 


4 


Not used 


5 


Not used 


6 (New) 


Detect continuous signal at 




FAX/TEL switching 


7 


Not used 



Yes 



No 



[Bit 6] 

You may enable or disable detection of ROT continuous signal for FAX/TEL switching. 
Normally, only ROT intermittent signals are detected for FAX/TEL switching. If you need to 
detect both in view of exchange specifications, select to enable detection. 



4-42 



SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service 



#1 SSSW (service soft switch setting) 

SW26 (service soft switch 26: Transmission function setting) 



Bit 


Function 


1 








Compulsory direct transmission 


Set 


Not set 


1 


Not used 






2 


Not used 






3 (New) 


Prohibit broadcast 


Yes 


No 


4 


Not used 






5 


Not used 






6 


When STOP key is pressed 


Only cancel 


Cancel all 




during a sequential broadcasting 


communication 


communication 


7 


Error transmission report when 
transmission is stopped 


Not output 


Output 



[Bit 3] 

You may disable selection of multiple addresses to prevent broadcasting by mistake (on the part of 
the user); however, this setting will not affect broadcasting by group dialing. 



SW28 (service soft switch 28: V.8/V.34 protocol settings) 
Bit Function 1 



(New) Caller V.8 protocol NO 

1 (New) Called party V.8 protocol NO 

2 (New) Caller V.8 protocol late start NO 

3 (New) Called party V.8 protocol late start NO 

4 (New) V.34 reception fallback Prohibited 

5 Not used 

6 Not used 

7 Not used 



YES 
YES 
YES 
YES 
Not prohibited 



[Bit 0] 

Select whether to use the V.8 protocol when calling. If NO is selected, the V.8 protocol is inhibited 
at calling and the V.21 protocol is used. 

[Bit 1] 

Select whether to use the V.8 protocol when called. If NO is selected, the V8 protocol is inhibited 
when called and the V.21 protocol is used. 

[Bit 2] 

If ANSam signal is not received during transmission (mainly manual transmission), select whether 
to use the V.8 protocol when the other fax machine declares the V.8 protocol in DIS signal. If NO 
is selected, the CI signal is not transmitted and the V.8 protocol is not used even if the DIS that 
specifies the V.8 protocol is received. 



4-43 



SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service 



[Bit 3] 

Select whether to declare the V.8 protocol in DIS signal for reception (mainly caller manual 
transmission). If NO is selected, the V.8 protocol cannot be used because it is not declared in DIS 
signal. 

[Bit 4] 

Select whether the receiver falls back during V.34 reception. If OFF is selected, the receiver does 
not fall back. 



#2 MENU 

No. Function Selection range Default setting 

08~~ V.34 max. baud rate 2400-3429 3429 (3429 baud) 

09 V.34 max. transmission speed 2400-33600 33600 (33600 bps) 



[No. 08] 

Select the maximum baud rate for V.34 transmission: 3429, 3200, 3000, 2800, 2743, and 2400. 

=- | This model cannot use 2743 baud due to its modem specificarion. If it is set to 2743 baud, 
the maximum baud rate is 2400 baud. 
NOTE 
[No.09] 
Select the maximum transmission speed for V.34 transmission: 2400 to 33600 bps (2400 x n: 1 < n 
< 14). 




4-44 



SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service 



#3 NUMERIC PARAM (numeric parameter settings) 

No. Function Selecting range 



Default setting 



10 
11 



TO Timer 
T1 Timer (Rx) 



0-9999 
0-9999 



5500 (55 second) 
3500 (35 second) 



[Parameter 10] 

The "wait time after transmission of a dialing signal ends until a significant signal is detected in 
transmission" was set as Tl timer with parameter 10. 

However, ITU-T recommends that it should be set as TO timer, so parameter 10 has been renamed to 
TO timer and the default time-out time has been changed from 35 to 55 seconds. 

_ I The Tl timer for the transmitter (wait time after a CED, V21 flag, or ANSam significant 
^^^J signal is detected until the next significant signal is detected) is fixed at 35 seconds. 

NOTE 
[Parameter 11] 

Set the Tl timer for the receiver (wait time after DIS transmission starts until a significant signal is 

received). 

If frequent errors occur during reception (2 instances) because of line connection conditions, raise 

the value of this parameter. 




#7 PRINTER (printer function settings) 
2. NUMERIC PARAM. 
No. Function 

05 Trailing edge margin 

for black&white copy & FAX 



Selecting range 

- 9999 



Default setting 

5 ( 5 mm) 



[Parameter 05] 

Sets the bottom margin for B/W printing (Copy & Fax). This parameter also sets the margins when 
PRINT MARGIN in user data is set to SMALLER for color printing. 

5. INK ABS CAPA 

This switch allows the waste ink capacity stored in the PCNT board to be checked or entered. 
[SUCTION] 

This allows the waste ink capacity for the ink absorbed during cleaning to be checked or entered. 

When entering the waste ink capacity, use the numeric buttons to enter a value to 100 (%). 



The ink absorber's absorption capacity for the waste ink discharged by the BJ cartridge is 
set to a certain amount. The waste ink capacity settings are stored in the PCNT board's 
F I EEPROM. When replacing the PCNT board, check the waste ink capacity and enter the 
waste ink capacity into the new PCNT board. 
NOTE The various waste ink capacity can be checked with the SYSTEM DUMP LIST. 




4-45 



SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service 



SSSW Default Setting 



TYPE 


EUROPE 


U.K. 


SWEDEN 


SWISS 


AUSTRIA 


DENMARK 


#1 SSSW 














SW01 


00010000 


00010000 


00010000 


00010000 


00010000 


00010000 


SW02 


00000000 


00000000 


00000000 


00000000 


00000000 


00000000 


SW03 


00000000 


00000000 


00000000 


00000000 


00000000 


00000000 


SW04 


10000000 


10000000 


10000010 


10000010 


10000010 


10000000 


SW05 


00000000 


00000000 


00000000 


00000000 


00000000 


00000000 


SW06 


10000000 


10000000 


10000000 


10000000 


10000000 


10000000 


SW07 


00000000 


00000000 


00000000 


00000000 


00000000 


00000000 


SW08 


00000000 


00000000 


00000000 


00000000 


00000000 


00000000 


SW09 


00000100 


00000100 


00000100 


00000100 


00000100 


00000100 


SW10 


00000000 


00000000 


00000000 


00000000 


00000000 


00000000 


SW11 


00000000 


00000000 


00000000 


00000000 


00000000 


00000000 


SW12 


00000010 


00000010 


00000010 


00000010 


00000010 


00000010 


SW13 


00000000 


00000000 


00000000 


00000000 


00000000 


00000000 


SW14 


00000000 


00000000 


00000000 


00000000 


00000000 


00000000 


SW15 


00000000 


01000000 


00000000 


00000000 


00000000 


00000000 


SW16 


0000001 1 


0000001 1 


0000001 1 


0000001 1 


0000001 1 


0000001 1 


SW17 


00000000 


00000000 


00000000 


00000000 


00000000 


00000000 


SW18 


00000000 


00000000 


00000000 


00000000 


00000000 


00000000 


SW19 


00000000 


00000000 


00000000 


00000000 


00000000 


00000000 


SW20 


00000000 


00000000 


00000000 


00000000 


00000000 


00000000 


SW21 


00000000 


00000000 


00000000 


00000000 


00000000 


00000000 


SW22 


00000000 


00000000 


00000000 


00000000 


00000000 


00000000 


SW23 


00000000 


00000000 


00000000 


00000000 


00000000 


00000000 


SW24 


00000000 


00000000 


00000000 


00000000 


00000000 


00000000 


SW25 


00000000 


00000000 


00000000 


00000000 


00000001 


00000000 


SW26 


00000000 


00000000 


00000000 


00000000 


00000000 


00000000 


SW27 


00000000 


00000000 


00000000 


00000000 


00000000 


00000000 


SW28 


00000000 


00000000 


00000000 


00000000 


00000000 


00000000 


SW29 


00000000 


00000000 


00000000 


00000000 


00000000 


00000000 


SW30 


00000000 


00000000 


00000000 


00000000 


00000000 


00000000 


#2 MENU 














05 




OFF 


OFF 


OFF 


OFF 


OFF 


OFF 


06 




DIAL 


DIAL 


DIAL 


DIAL 


DIAL 


DIAL 


07 




10 


10 


10 


10 


10 


10 


08 




3429Hz 


3429Hz 


3429Hz 


3429Hz 


3429Hz 


3429Hz 


09 




33.6 


33.6 


33.6 


33.6 


33.6 


33.6 


10 




25Hz 


25Hz 


25Hz 


25Hz 


25Hz 


25Hz 



4-46 



SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service 



SSSW Default Setting 



TYPE 


NORWAY 


HOLLAND 


BELGIUM 


AUSTRALIA 


FINLAND 


N.Z. 


#1 SSSW 














SW01 


00010000 


00010000 


00010000 


00010000 


00010001 


00010000 


SW02 


00000000 


00000000 


00000000 


00000000 


00000000 


00000000 


SW03 


00000000 


00000000 


00000000 


00000000 


00000000 


00000000 


SW04 


10000010 


10000010 


10000000 


10000000 


10000000 


10000000 


SW05 


00000000 


00000000 


00000000 


00000000 


00000000 


00000000 


SW06 


10000000 


10000000 


10000000 


10000000 


10000000 


10000000 


SW07 


00000000 


00000000 


00000000 


00000000 


00000000 


00000000 


SW08 


00000000 


00000000 


00000000 


00000000 


00000000 


00000000 


SW09 


00000100 


00000100 


00000100 


00000100 


00000100 


00000100 


SW10 


00000000 


00000000 


00000000 


00000000 


00000000 


00000000 


SW11 


00000000 


00000000 


00000000 


00000000 


00000000 


00000000 


SW12 


00000010 


00000010 


00000010 


00000010 


00000010 


00000010 


SW13 


00000000 


00000000 


00000000 


00000000 


00000000 


00000000 


SW14 


00000000 


00000000 


00000000 


00000000 


00000000 


00000000 


SW15 


00000000 


00000000 


00000000 


00000000 


00000000 


00000000 


SW16 


0000001 1 


0000001 1 


0000001 1 


0000001 1 


0000001 1 


0000001 1 


SW17 


00000000 


00000000 


00000000 


00000000 


00000000 


00000000 


SW18 


00000000 


00000000 


00000000 


00000000 


00000000 


00000000 


SW19 


00000000 


00000000 


00000000 


00000000 


00000000 


00000000 


SW20 


00000000 


00000000 


00000000 


00000000 


00000000 


00000000 


SW21 


00000000 


00000000 


00000000 


00000000 


00000000 


00000000 


SW22 


00000000 


00000000 


00000000 


00000000 


00000000 


00000000 


SW23 


00000000 


00000000 


00000000 


00000000 


00000000 


00000000 


SW24 


00000000 


00000000 


00000000 


00000000 


00000000 


00000000 


SW25 


00000000 


00000000 


00000000 


00000000 


00000000 


00000000 


SW26 


00000000 


00000000 


00000000 


00000000 


00000000 


00000000 


SW27 


00000000 


00000000 


00000000 


00000000 


00000000 


00000000 


SW28 


00000000 


00000000 


00000000 


00000000 


00000000 


00000000 


SW29 


00000000 


00000000 


00000000 


00000000 


00000000 


00000000 


SW30 


00000000 


00000000 


00000000 


00000000 


00000000 


00000000 


#2 MENU 














05 




OFF 


OFF 


OFF 


OFF 


OFF 


OFF 


06 




DIAL 


DIAL 


DIAL 


DIAL 


DIAL 


DIAL 


07 




10 


10 


10 


10 


10 


10 


08 




3429Hz 


3429Hz 


3429Hz 


3429Hz 


3429Hz 


3429Hz 


09 




33.6 


33.6 


33.6 


33.6 


33.6 


33.6 


10 




25Hz 


25Hz 


25Hz 


25Hz 


25Hz 


25Hz 



4-47 



SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service 



SSSW Default Setting 



TYPE 


ITALY 


SPAIN 


PORTUGAL 


IRELAND 


HONG KONG 


MALAYSIA 


#1 SSSW 














SW01 


00010000 


00010000 


00010000 


00010000 


00010000 


00010000 


SW02 


00000000 


00000000 


00000000 


00000000 


00000000 


00000000 


SW03 


00000000 


00000000 


00000000 


00000000 


00000000 


00000000 


SW04 


10000010 


10000010 


10000010 


10000000 


10000000 


10000000 


SW05 


00000000 


00000000 


00000000 


00000000 


00000000 


00000000 


SW06 


10000000 


10000000 


10000000 


10000000 


10000000 


10000000 


SW07 


00000000 


00000000 


00000000 


00000000 


00000000 


00000000 


SW08 


00000000 


00000000 


00000000 


00000000 


00000000 


00000000 


SW09 


00000100 


00000100 


00000100 


00000100 


00000100 


00000100 


SW10 


00000000 


00000000 


00000000 


00000000 


00000000 


00000000 


SW11 


00000000 


00000000 


00000000 


00000000 


00000000 


00000000 


SW12 


00000010 


00000010 


00000010 


00000010 


00000010 


00000010 


SW13 


00000000 


00000000 


00000000 


00000000 


00000000 


00000000 


SW14 


00000000 


00000000 


00000000 


00000000 


00000000 


00000000 


SW15 


00000000 


00000000 


00000000 


00000000 


00000000 


00000000 


SW16 


0000001 1 


0000001 1 


0000001 1 


0000001 1 


0000001 1 


0000001 1 


SW17 


00000000 


00000000 


00000000 


00000000 


00000000 


00000000 


SW18 


00000000 


00000000 


00000000 


00000000 


00000000 


00000000 


SW19 


00000000 


00000000 


00000000 


00000000 


00000000 


00000000 


SW20 


00000000 


00000000 


00000000 


00000000 


00000000 


00000000 


SW21 


00000000 


00000000 


00000000 


00000000 


00000000 


00000000 


SW22 


00000000 


00000000 


00000000 


00000000 


00000000 


00000000 


SW23 


00000000 


00000000 


00000000 


00000000 


00000000 


00000000 


SW24 


00000000 


00000000 


00000000 


00000000 


00000000 


00000000 


SW25 


00000000 


00000001 


00000000 


00000000 


00000000 


00000000 


SW26 


10000000 


00000000 


00000000 


00000000 


00000000 


00000000 


SW27 


00000000 


00000000 


00000000 


00000000 


00000000 


00000000 


SW28 


00000000 


00000000 


00000000 


00000000 


00000000 


00000000 


SW29 


00000000 


00000000 


00000000 


00000000 


00000000 


00000000 


SW30 


00000000 


00000000 


00000000 


00000000 


00000000 


00000000 


#2 MENU 














05 




OFF 


OFF 


OFF 


OFF 


OFF 


OFF 


06 




DIAL 


DIAL 


DIAL 


DIAL 


DIAL 


DIAL 


07 




10 


10 


10 


10 


10 


10 


08 




3429Hz 


3429Hz 


3429Hz 


3429Hz 


3429Hz 


3429Hz 


09 




33.6 


33.6 


33.6 


33.6 


33.6 


33.6 


10 




25Hz 


25Hz 


25Hz 


25Hz 


25Hz 


25Hz 



4-48 



SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service 



SSSW Default Setting 



TYPE 


HUNGARY 


SAF 


CHINA 


GERMAN 


FRANCE 


SINGAPORE 


#1 SSSW 














SW01 


00010000 


00010000 


00010000 


00010000 


00010000 


00010000 


SW02 


00000000 


00000000 


00000000 


00000000 


00000000 


00000000 


SW03 


00000000 


00000000 


00000000 


00000000 


00000000 


00000000 


SW04 


10000000 


10000000 


10000000 


00000010 


00000010 


10000000 


SW05 


00000000 


00000000 


00000000 


00000000 


00000000 


00000000 


SW06 


10000000 


10000000 


10000000 


10000000 


10000000 


10000000 


SW07 


00000000 


00000000 


00000000 


00000000 


00000000 


00000000 


SW08 


00000000 


00000000 


00000000 


00000000 


00000000 


00000000 


SW09 


00000100 


00000100 


00000100 


00000100 


00000100 


00000100 


SW10 


00000000 


00000000 


00000000 


00000000 


00000000 


00000000 


SW11 


00000000 


00000000 


00000000 


00000000 


00000000 


00000000 


SW12 


00000010 


00000010 


00000010 


00000010 


00000010 


00000010 


SW13 


00000000 


00000000 


00000000 


00000000 


00000000 


00000000 


SW14 


00000000 


00000000 


00000000 


00000000 


00000000 


00000000 


SW15 


00000000 


00000000 


00000000 


00000000 


00000000 


00000000 


SW16 


0000001 1 


0000001 1 


0000001 1 


0000001 1 


0000001 1 


0000001 1 


SW17 


00000000 


00000000 


00000000 


00000000 


00000000 


00000000 


SW18 


00000000 


00000000 


00000000 


00000000 


00000000 


00000000 


SW19 


00000000 


00000000 


00000000 


00000000 


00000000 


00000000 


SW20 


00000000 


00000000 


00000000 


00000000 


00000000 


00000000 


SW21 


00000000 


00000000 


00000000 


00000000 


00000000 


00000000 


SW22 


00000000 


00000000 


00000000 


00001000 


00000000 


00000000 


SW23 


00000000 


00000000 


00000000 


00000000 


00000000 


00000000 


SW24 


00000000 


00000000 


00000000 


00000000 


00000000 


00000000 


SW25 


00000001 


00000000 


00000000 


00000101 


00000001 


00000000 


SW26 


00000000 


00000000 


00000000 


00010000 


00000000 


00000000 


SW27 


00000000 


00000000 


00000000 


00000000 


00000000 


00000000 


SW28 


00000000 


00000000 


00000000 


00000000 


00000000 


00000000 


SW29 


00000000 


00000000 


00000000 


00000000 


00000000 


00000000 


SW30 


00000000 


00000000 


00000000 


00000000 


00000000 


00000000 


#2 MENU 














05 




OFF 


OFF 


OFF 


OFF 


OFF 


OFF 


06 




DIAL 


DIAL 


DIAL 


DIAL 


DIAL 


DIAL 


07 




10 


10 


13 


10 


10 


10 


08 




3429Hz 


3429Hz 


3429Hz 


3429Hz 


3429Hz 


3429Hz 


09 




33.6 


33.6 


33.6 


33.6 


33.6 


33.6 


10 




25Hz 


25Hz 


25Hz 


25Hz 


50Hz 


25Hz 



4-49 



SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service 



SSSW Default Setting 



TYPE 


CZECH 


SLOVENIA 


ASIA 


POLAND 


EUROPE2 




#1 SSSW 














SW01 


00010000 


00010000 


00010000 


00010000 


00010000 




SW02 


00000000 


00000000 


00000000 


00000000 


00000000 




SW03 


00000000 


00000000 


00000000 


00000000 


00000000 




SW04 


10000000 


10000000 


10000000 


10000000 


10000000 




SW05 


00000000 


00000000 


00000000 


00000000 


00000000 




SW06 


10000000 


10000000 


10000000 


10000000 


10000000 




SW07 


00000000 


00000000 


00000000 


00000000 


00000000 




SW08 


00000000 


00000000 


00000000 


00000000 


00000000 




SW09 


00000100 


00000100 


00000100 


00000100 


00000100 




SW10 


00000000 


00000000 


00000000 


00000000 


00000000 




SW11 


00000000 


00000000 


00000000 


00000000 


00000000 




SW12 


00000010 


00000010 


00000010 


00000010 


00000010 




SW13 


00000000 


00000000 


00000000 


00000000 


00000000 




SW14 


00000000 


00000000 


00000000 


00000000 


00000000 




SW15 


00000000 


00000000 


00000000 


00000000 


00000000 




SW16 


0000001 1 


0000001 1 


0000001 1 


0000001 1 


0000001 1 




SW17 


00000000 


00000000 


00000000 


00000000 


00000000 




SW18 


00000000 


00000000 


00000000 


00000000 


00000000 




SW19 


00000000 


00000000 


00000000 


00000000 


00000000 




SW20 


00000000 


00000000 


00000000 


00000000 


00000000 




SW21 


00000000 


00000000 


00000000 


00000000 


00000000 




SW22 


00000000 


00000000 


00000000 


00000000 


00000000 




SW23 


00000000 


00000000 


00000000 


00000000 


00000000 




SW24 


00000000 


00000000 


00000000 


00000000 


00000000 




SW25 


00000000 


00000000 


00000000 


00000000 


00000000 




SW26 


00000000 


00000000 


00000000 


00000000 


00000000 




SW27 


00000000 


00000000 


00000000 


00000000 


00000000 




SW28 


00000000 


00000000 


00000000 


00000000 


00000000 




SW29 


00000000 


00000000 


00000000 


00000000 


00000000 




SW30 


00000000 


00000000 


00000000 


00000000 


00000000 




#2 MENU 














05 




OFF 


OFF 


OFF 


OFF 


OFF 




06 




DIAL 


DIAL 


DIAL 


DIAL 


DIAL 




07 




10 


10 


10 


10 


10 




08 




3429Hz 


3429Hz 


3429Hz 


3429Hz 


3429Hz 




09 




33.6 


33.6 


33.6 


33.6 


33.6 




10 




25Hz 


25Hz 


25Hz 


25Hz 


25Hz 





4-50 



SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service 



SSSW Default Setting 



TYPE 


EUROPE 


U.K. 


SWEDEN 


SWISS 


AUSTRIA 


DENMARK 


#3 NUMERIC 














Param 














02 




10 


10 


10 


10 


10 


10 


03 




15 


15 


15 


15 


15 


15 


04 




12 


12 


12 


12 


12 


12 


05 




4 


4 


4 


4 


4 


4 


06 




4 


1 


4 


4 


4 


4 


07 




350 


350 


350 


350 


350 


350 


09 




6 


6 


6 


6 


6 


6 


10 




5500 


5500 


5500 


5500 


5500 


5500 


11 




3500 


3500 


3500 


3500 


3500 


3500 


13 




1300 


1300 


1300 


1300 


1300 


1300 


15 




120 


120 


120 


120 


120 


120 


16 




2 


2 


2 


2 


2 


2 


17 




100 


100 


100 


100 


100 


100 


18 






















19 




400 


400 


400 


400 


400 


400 


20 




100 


100 


100 


100 


100 


100 


21 






















22 




400 


400 


400 


400 


400 


400 


23 




44 


44 


44 


44 


44 


44 


24 




10 


10 


10 


10 


10 


10 


25 




60 


60 


60 


60 


60 


60 


26 




44 


44 


44 


44 


44 


44 


#5V 


rTE 


EUROPE 


U.K. 


SWEDEN 


SWISS 


AUSTRIA 


DENMARK 



4-51 



SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service 



SSSW Default Setting 



TYPE 


NORWAY 


HOLLAND 


BELGIUM 


AUSTRALIA 


FINLAND 


N.Z. 


#3 NUMERIC 














Param 














02 




10 


10 


10 


10 


10 


10 


03 




15 


15 


15 


15 


15 


15 


04 




12 


12 


12 


12 


12 


12 


05 




4 


4 


4 


4 


4 


4 


06 




4 


4 


4 


4 


4 


4 


07 




350 


350 


350 


350 


350 


350 


09 




6 


6 


6 


6 


6 


6 


10 




5500 


5500 


5500 


5500 


5500 


5500 


11 




3500 


3500 


3500 


3500 


3500 


3500 


13 




1300 


1300 


1300 


1300 


1300 


1300 


15 




120 


120 


120 


120 


120 


120 


16 




2 


2 


2 


2 


2 


2 


17 




100 


100 


100 


100 


100 


100 


18 






















19 




400 


400 


400 


400 


400 


400 


20 




100 


100 


100 


100 


100 


100 


21 




10 

















22 




400 


400 


400 


400 


400 


400 


23 




44 


44 


44 


44 


44 


44 


24 




10 


10 


10 


10 


12 


10 


25 




60 


60 


60 


60 


60 


60 


26 




44 


44 


44 


44 


44 


44 


#5T 


yTE 


NORWAY 


HOLLAND 


BELGIUM 


AUSTRALIA 


FINLAND 


N.Z. 



4-52 



SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service 



SSSW Default Setting 



TYPE 


ITALY 


SPAIN 


PORTUGAL 


IRELAND 


HONG KONG 


MALAYSIA 


#3 NUMERIC 














Param 














02 




10 


10 


10 


10 


10 


10 


03 




15 


15 


15 


15 


15 


15 


04 




12 


12 


12 


12 


12 


12 


05 




4 


15 


4 


4 


4 


4 


06 




4 


3 


4 


4 


1 


4 


07 




350 


350 


350 


350 


350 


350 


09 




6 


6 


6 


6 


6 


6 


10 




5500 


5500 


5500 


5500 


5500 


5500 


11 




3500 


3500 


3500 


3500 


3500 


3500 


13 




1300 


1300 


1300 


1300 


1300 


1300 


15 




120 


120 


120 


120 


120 


120 


16 




2 


2 


2 


2 


2 


2 


17 




100 


100 


100 


100 


100 


100 


18 






















19 




400 


400 


400 


400 


400 


400 


20 




100 


100 


100 


100 


100 


100 


21 






















22 




400 


400 


400 


400 


400 


400 


23 




44 


44 


44 


44 


44 


44 


24 




10 


10 


10 


10 


10 


10 


25 




60 


60 


60 


60 


60 


60 


26 




44 


44 


44 


44 


44 


44 


#5V 


<TE 


ITALY 


SPAIN 


PORTUGAL 


IRELAND 


HONG KONG 


MALAYSIA 



4-53 



SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service 



SSSW Default Setting 



TYPE 


HUNGARY 


SAF 


CHINA 


GERMAN 


FRANCE 


SINGAPORE 


#3 NUMERIC 














Param 














02 




10 


10 


10 


8 


8 


10 


03 




15 


15 


15 


15 


15 


15 


04 




12 


12 


12 


6 


12 


12 


05 




4 


4 


4 


4 


4 


4 


06 




4 


4 


4 


4 


4 


4 


07 




350 


350 


350 


350 


350 


350 


09 




6 


6 


6 


6 


6 


6 


10 




5500 


3500 


4300 


9000 


5500 


5500 


11 




3500 


3500 


3500 


3500 


3800 


3500 


13 




1300 


1300 


1200 


1300 


1300 


1300 


15 




120 


120 


120 


120 


120 


120 


16 




2 


2 


2 


2 


2 


2 


17 




100 


100 


100 


100 


100 


100 


18 






















19 




400 


400 


400 


400 


400 


400 


20 




100 


100 


100 


100 


100 


100 


21 






















22 




400 


400 


400 


400 


400 


400 


23 




44 


44 


44 


44 


44 


44 


24 




10 


10 


10 


10 


10 


10 


25 




60 


60 


60 


60 


60 


60 


26 




44 


44 


44 


44 


44 


44 


#5T 


VPE 


HUNGARY 


SAF 


CHINA 


GERMAN 


FRANCE 


SINGAPORE 



4-54 



SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service 



SSSW Default Setting 



TYPE 


CZECH 


SLOVENIA 


ASIA 


POLAND 


EUROPE2 




#3 NUMERIC 














Param 














02 




10 


10 


10 


10 


10 




03 




15 


15 


15 


15 


15 




04 




12 


12 


12 


12 


12 




05 




4 


4 


4 


4 


4 




06 




4 


4 


4 


4 


4 




07 




350 


350 


350 


350 


350 




09 




6 


6 


6 


6 


6 




10 




5500 


5500 


5500 


5500 


5500 




11 




3500 


3500 


3500 


3500 


3500 




13 




1300 


1300 


1300 


1300 


1300 




15 




120 


120 


120 


120 


120 




16 




2 


2 


2 


2 


2 




17 




100 


100 


100 


100 


100 




18 





















19 




400 


400 


400 


400 


400 




20 




100 


100 


100 


100 


100 




21 





















22 




400 


400 


400 


400 


400 




23 




44 


44 


44 


44 


44 




24 




10 


10 


10 


10 


10 




25 




60 


60 


60 


60 


60 




26 




44 


44 


44 


44 


44 




#5V 


<TE 


CZECH 


SLOVENIA 


ASIA 


POLAND 


EUROPE2 





4-55 



SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service 



6. TEST FUNCTIONS 



6.1 User Test Print Functions 

User enabled Test print functions are as follow. 

6.1.1 Nozzle check pattern 

If you find a nozzle pattern indistinct or partially missing when you conduct this test print, do the head 
cleaning. If the symptom is not solved even after the cleaning is done three times, do the head refreshing. 
If the head refreshing does not solve the symptom, replace the BJ cartridge or the ink cartridge. The 
method of printing a nozzle check pattern is to press the Menu button, select PRINTER SETTINGS 
using < / > keys, and press the OK button. Select CLEANING using < / > keys, and then press the OK 
button. Select NOZZLE CHECK using < / > keys, and then press the OK button. 



1 
















D 



Q 




Figure 4-22 Nozzle Check Pattern Print 



4-56 



SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service 



6.2 Service Test Functions 

The fax functions for testing individual operations, such as below. 

See Page 4-33 for details of entering the test mode. To leave the test mode, press the Stop/Reset button, 

and then ON/OFF button. 

6.2.1 Test mode overview 

Test mode can be executed by following the menu items from the display. 

a) DRAM tests 

Writes data to DRAM image storage areas and reads that data to check operations. 

b) CS test 

CS test is used to enter the contact sensor's shading data. 

c) Print test 

Prints nine different patterns within the print area. 

d) Modem, NCU tests 

The frequency test and the G3 signal transmission and CNG signal and DTMF signals reception tests. 

e) Faculty tests 

Test the operation of operation panel and sensor functions. 



4-57 



SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service 



6.2.2 Test mode flowchart 

TEST MODE 



' *' indicates that these 
are not used in the field. 



[1] D-RAM 




See Page 4-60 


r?i r.^ 


[1] ADJ LED TIME 


See Page 4-60 


|£J wo 




v [2] Not used 






v [3] DISP LED TIME 






- v [4] REG LED TIME 






- v [5] SHADING 






v [6] FB READ 




m nniMT 


V [1]CLRPTN1 




[o\ r nlN l 






V [2] CLR PTN2 






V [3] LF CHK 






V [4] COMET 






^ V [5] CR CHK 






V [6] HEAD CHK 






V [7] ENDURANCE 






[8] CHECKERS 


See Page 4-61 




V [9] BLACK 




[4] MODEM NCU 


v [1] RELAY 1-2 






[2]FREQ 1-7 


See Page 4-63 




v [3] Not used 






[4]G3TxO-8 


See Page 4-64 




v [5] DTMF Tx 0-9V# 






v [6] TONE Rx 






^ v [7] Not used 






[8]V34G3Tx 


See Page 4-65 



v [5] AGING TEST 



Figure 4-23 Test Mode 



4-58 



SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service 



[6] FACULTY TEST 



V 



[7] DATA SET 



V [1]G3 4800bps 


Tx 






v [2] Not used 








[3] SENSOR 






See Page 4-66 


v [4] ADF 








v [5] Not used 








v [6] SPEAKER 








[7] PANEL 






See Page 4-68 


v [8] F13 333pps 


B&W PWM31 




[9] LINE DETECT 1- 


-3 


See Page 4-70 



V 



[8] PRINTER TEST 



Figure 4-24 Test Mode 



4-59 



SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service 



6.2.3 D-RAM tests 

Pressing the 1 button from the test mode menu selects the D-RAM tests. D-RAM Test 1 writes data to 
the entire D-RAM region and reads it out to check that operations are correct. D-RAM Test 2 just reads 
data at high speed. 
Replace the SCNT board if an error occur. 



Operating 



1:D-RAM 



4528K 



VVV VVV 



4528K: D-RAM total memory capacity (bytes) 
V : Indicates an address for which write testing is complete. 
. : Indicates an address for which read testing is complete. 



* 



Normal end 



Complete (no err) 



WRT : data written 
RD : data read 
ADR : address 



Error 



If 



Error display 



WRT=33CC RD=3333 



ADR=2800 



4 



Restart by pressing 
Start key. 



Error display 



Complete (err) 



Figure 4-25 DRAM Test 



6.2.4 CS tests 

Pressing the 2 button from the test mode menu selects the CS tests. ADJ LED TIME is used to adjust the 
CS LED lights-on duration and enter the contact sensor's shading data (pre-scan operation). 




Details on CS LED lights-on duration adjustment, see 3. 1 CS LED Lights-on Duration 
Adjustment on page 4-6. 
REFERENCE Tests [2], [3], [4] and Tests [5] are not used in the field. 



4-60 



SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service 



6.2.5 PRINT test 

Pressing the 3 button from the test mode menu selects the print test. This test prints various patterns. For 
servicing, use the 3-8: CHECKERS pattern (press the 8 button from the print test menu). The other 
patterns are not to be used since they are for development and factory personnel. End this test by 
pressing the Stop button. Refer to page 4-25 if blank ink appear, etc occur. 
Check the pattern for the following: 



Check for any vertical or horizontal white 
stripes on the black squares. 
Also, check that all the squares have 
straight edges on all four sides. 




Figure 4-26 Print Test Pattern Check 




p~| If the print test is normal, make a copy of a document. If the copy is faulty, the reading 
section is faulty. 



NOTE 



A 



Please do not select the following menus: 
3-1:CLRPTN1 3-2: CLR PTN2 

If a mistake is made and these menus are selected, the value of #7 PRINTER 5. INK 
ABS CAPA will be reset to 0%, so it will be necessary to re-register. Check the value of 
LostlnkCount. printed on the top of each test pattern, and register this value in #7 
PRINTER 5. INK ABS CAPA. If the absorption amount has been forgotten, replace the 
waste ink absorber and set to 0% 



4-61 



SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service 




Figure 4-27 Print Pattern Sample 



4-62 



SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service 



6.2.6 Modem and NCU tests 

These tests test modem and NCU transmission and reception. The modem tests check whether signals are 
sent correctly from the modem by comparing the sound of the signals from the speaker with the sounds 
from a normal modem. Also, you check on the display whether or not the modem correctly detected 
received tone signals and DTMF signals. 
End this test by pressing the Stop/Reset button. 



Modem test type 



Overview 



Frequency test 

G3 signal transmission test 

V34 signal transmission test 



The modem sends tone signals from the modular jack and 

the speaker. 

The modem sends G3 signals from the modular jack and the 

speaker. 

The V.34 modem sends G3 signals from the modular jack and 

the speaker 



a) Frequency test 

The frequency test menu is selected by pressing the 2 button from the MODEM NCU test menu. 
Signals of the frequencies below are sent from the modem using the modular jack and the speaker. The 
frequency can be changed with the numeric buttons. 



Numeric button 

1 
2 
3 
4 
5 
6 



Frequency 

462 Hz 
1 100 Hz 
1300 Hz 
1500 Hz 
1650 Hz 
1850 Hz 
2100 Hz 




NOTE 



L. I The transmission levels for each frequency follow the service data transmission level 
settings. 



4-63 



SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service 



b) G3 signal transmission test 

The G3 signal transmission test menu is selected by pressing the 4 button from the MODEM NCU test 
menu. The G3 signals below are sent from the modem using the modular jack and the speaker. The 
frequency can be changed with the numeric buttons. 

Numeric button Frequency 



300 bps 

1 2400 bps 

2 4800 bps 

3 7200 bps 

4 9600 bps 

5 TC7200 bps 

6 TC9600 bps 

7 12000 bps 

8 14400 bps 




p- I — I The transmission level for each frequency follows the service data. 
NOTE 



4-64 



SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service 



c) V.34 G3 signal transmission test 

The V.34 G3 signal transmision test menu is selected by pressing the 8 key from the MODEM NCU 

test menu. The V.34 G3 signals below are sent from the modem using the modular jack and the speaker 

by pressing the Start key. 

The Baud rate can be changed with the numeric keys, and the Speed can be changed with the search 

keys. 



Numeric key 


Baud rate 





3429 baud 


1 


3200 baud 


2 


3000 baud 


3 


2800 baud 


4 


2743 baud (Not used) 


5 


2400 baud 


Search key 


Speed 



2400 bps-2.4 kbps 

4800 bps^l.8 kbps 

7200 bps-7.2 kbps 

9600 bps-9.6 kbps 

12000 bps-12.0 kbps 

14400 bps-14.4 kbps 

16800 bps-16.8 kbps 

19200 bps-19.2 kbps 

21600 bps-21.6 kbps 

24000 bps-24.0 kbps 

26400 bps-26.4 kbps 

28800 bps-28.8 kbps 

31200 bps-3 1.2 kbps 

33600 bps-33.6 kbps 




«C — I The transmission level for each frequency follows the service data. 
NOTE 



4-65 



SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service 



6.2.7 Faculty tests 

The faculty tests are selected by pressing the 6 button from the test mode menu. These tests test the 
following faculties of this fax. 



Test type 

Sensor tests 
Operation panel test 

Line signal reception test 



Overview 

Test whether the sensors are operating correctly. 

Tests whether the button switches on the control panel are 

operating correctly. 

Tests whether the NCU board signal sensor and frequency 

counter are operating correctly. 



a) Sensor tests 

The sensor test is selected by pressing the 3 button from the faculty test menu. In this test, you can 
check the status of each sensor of this fax in item 1 on the display. 

You can also check if sensors that use actuators and microswitches are operating correctly by moving 
the actuator or microswitch. (See page 4-26 Faulty scanner unit's sensors.) 




NOTE 



The sensor tests cannot be used to test all of the sensors. The following sensors cannot be 
tested with the sensor tests: 

Pickup sensor, and ink sensor. 

If any of these sensor are faulty, an error message or service error code will appear to 
indicate the faulty sensor. 



4-66 



SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service 



6-3 : SENSOR 
[1]-[3] 






Pressing 


the 1 key. 




DS of DES of DOC A4 



DS: Document sensor DES: Document edge sensor 

on/off: document/no document 

DOC: Document width sensor A4 (This machine does not have this sensor) 

Pressing the 3 key. 



CVRon 
PEon 



CVR: cover sensor on/of: open/close 

PE: paper edge sensor on/of: recording paper/no recording paper 

Figure 4-28 Sensor Tests 



4-67 



SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service 



b) Operation panel tests 

The operation panel test is selected by pressing the 7 button from the faculty test menu. In this test, 
check that the display, LED lamps, and buttons on the control panel are operating correctly. 

b-1) Display test 
If you press Start button in the menu of the operation panel, 20 letters of "H" are displayed in two 
lines. If you press Start button one more time, all the LCD dots are displayed. If you press Start 
button once again, "_" is displayed. Verify that there are no LCD dots which fail to be displayed by 
performing this operation. 

b-2) LED lamp test 

The LED lamp test is selected by pressing the Start button after the display test. 

When the Start button is pressed, all the lamps on the control panel light. Check for any LED that 

does not light during the test. 

b-3) Operation button test 

The Operation button test is selected by pressing the Start button after the LED lamp test. 

In this test, you press the button corresponding to the displayed character to put it out. The table 

giving the correspondence between the characters and the buttons is below. 

Operation button 

Copy button 

Scan button 

Color/B&W button 

FAX button (SmartBase MPC600F only) 

Redial/Pause button (SmartBase MPC600F 

only) 
Z Enlarge/Reduce button D Coded Dial Button (SmartBase MPC600F 

only) 
P Paper Select button O Hook button (SmartBase MPC600F only) 

E Contrast button 

I Image Quality button 

b-4) One-touch speed dial test (SmartBase MPC600F only) 

When all the characters displayed have gone out, the system next starts the one-touch speed dialing 
button test. The letters a-1 are displayed on the display, corresponding to one-touch speed dialing 
buttons 01-12. Each letter displayed on the display goes out when its corresponding one-touch speed 
dialing button is pressed. 

In this test, check for operation buttons whose corresponding character or letter does not go out when 
the button is pressed. (See page 4-23 The buttons do not work.) 



Character 


Operation button 


Character 


l-# 


Numeric buttons 




w 


ON/OFF button 


c 


M 


Resume button 


N 


- 


> button 


L 


+ 


Menu/ < button 


F 


S 


Set button 


R 



4-68 



SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service 



6-7:PANEL 



* 



Press start button. 



HHHHHHHHHHHHHHHHHHHH 
HHHHHHHHHHHHHHHHHHHH 



H pattern displayes 



4 



Press start button. 



All LCD dots displayed 



4 



Press start button. 



. pattern displayed 



* 



Press start button. 



6-7 PANEL 
LED TEST 



All LED lamps light up 



4 



Press start button. 



123456789 * 0# 



When a button is preesed, the 
corresponding character goes out. 



* 



When the entire 
display has gone out 



WM- + SZPEICFNLFRDO 



When a button is preesed, the 
corresponding character goes out. 



4 



When the entire 
display has gone out 



abcdefghijkl 



4 



When a one-touch speed dialing 
key is pressed, the corresponding 
letter goes out. 



When the entire 
display has gone out 



OK 



Press the Stop/Reset key to end the test. 



Figure 4-29 Operation Panel 



4-69 



SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service 



c) Line signal reception test 

The line detect test menu is selected by pressing the 9 button from the faculty test menu. This test 
checks the operation of the NCU signal sensor and frequency counter. In Menu 1, the CI, status can be 
detected and in Menu 2 the frequency can be detected at changing detection levels. In this way, you 
can check if the NCU board is correctly detecting signals. 

c-1) Test Menu 1 

Test Menu 1 is selected by pressing the 1 button from the Line Detect menu. When CI, and CNG are 
detected from the modular jack, the display changes from OFF to ON and the received frequency is 
displayed. 

c-2) Test Menu 2 

Test Menu 2 is selected by pressing the 2 button from the Line Detect menu. When a tonal frequency 
is detected from the modular jack, the display changes from OFF to ON and the received frequency is 
displayed. The frequency detection level can be set with the numeric buttons. 

Numeric button Detection level (dBm) 

^26 

1 -30 

2 -32 

3 -35 

4 -38 

5 -41 

6 -43 

7 -45 

8 -47 

9 -51 

c-3) Test Menu 3 

Test Menu 3 is selected by pressing the 3 button from the Line Detect menu. When CNG is detected 
from the modular jack, the display changes from OFF to ON. 

c-4) Test Menu 4 

This item is not used. Do not select it. 



4-70 



SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service 



7. SERVICE REPORT 



7.1 Report Output Function 
7.1.1 User report output functions 

The fax can output user reports manually by user operation, or automatically, according to user data 
settings. 

a) Manual output of reports by user operation 

Report type Operations 



Activity Report 
Speed dial list 



Press the Menu button, and then select REPORTS/LISTS using 
the > < button. Press the OK button. Using the > < button, 
select the type of report to generate, and press the OK button. 



User data list 
Document memory list 

b) Reports output automatically by user data settings 

Each report written below can be automatically output by specifying "REPORT SETTINGS" in user 
data. 

Transmission (TX) reports 

Error TX report 

TX report 

TX report with first page 
Reception (RX) reports 

Error RX report 

RX report 
Activity report 




NOTE 



ROM Version display 

The ROM version is printed on the top left hand side of the User's data list. Please refer 

to this when troubleshooting. 

example: 

EC XX-XX / X.XX 

I Printer ROM version 

MAIN-ROM-version 



4-71 



SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service 



c) Reports output automatically 
Memory clear report 

The fax automatically outputs a memory clear report when the power is turned on after a power cut. 



06/17/1999 13:13 FAX 1234567890 



Canon Inc. 



@001 





& £:8 3 £&$£:£:!::}:$& s $ S :g 3 :l: 3 :!: K $:!:£:!:££:!: ft :B 






ssa MEMORY CLEAR REPORT MS 






*f**t***3*¥**$9*S* ************* 






MEMORY FILES DELETED 




TX/RX NO 


MODE 


CONNECTION TEL/ ID 


PGS. 


SET TIME 


0008 


B ' CAST 


[ OllCanon UK 

[ 02] Canon France 

[ 03] Canon USA 


1 


06/17 13:08 


0009 


TRANSMIT 


[ 03] Canon USA 


2 


06/17 13:09 


5002 


AUTO RX COL 


0123456789 


1 


06/17 13:11 



Figure 4-30 Memory Clear List 



TX/RX NO 
MODE 

CONNECTION TEL 

PAGES 

SET TIME 



: Indicates four digits of the transaction number 

: Indicates, TRANSMIT, or AUTO RX or B'CAST (Broadcast) and 

COL (Color) 
: Number sent from the other party or number dialled 
: Number of pages are stored in memory 
: Time when data is stored in memory 



4-72 



SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service 



7.1.2 Service report output functions 

The fax outputs service data setting status, past communications history reports. 

a) List of service reports 

The fax outputs the service reports shown below. 

Report type Operations 

1. System data list In the service mode, and select SERVICE REPORTS using the 

> < button. Press the OK button; then, select the type of list to 
generate using the > < button. 

2. System dump list 

3. System data list & System 
dump list 

Service activity report If you set bits and 1 of #1 SSSW SW01 in the service 

(with service error code mode, the service error code and dump list are indicated on 

and dump list) the activity report (sending/receiving). 



4-73 



SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service 



a-1) System data list 

This list shows service data #1~#5, #7, #9 setting statuses. 
The following is a sumple list. 



01/10 2001 13:51 FAX 1234567890 


Canon Inc. 


igooi 






SSMMSSSSSSSSSSSSMSSSSSSSS 








MS SYSTEM DATA LIST s« 








*««««««»*»««««« 






#1 sssw 








SW01 


00010000 






SW02 


00000000 






SW03 


00000000 






SW04 


10000000 






SW05 


00000000 






SW06 


10000000 






SW07 


00000000 






SW08 


00000000 






SW09 


00000100 






SW10 


00000000 






SW11 


00000000 






SW12 


00000010 






SW13 


00000000 






SW14 


00000000 






SW15 


01000000 






SW16 


00000011 






SW17 


oooooooo 






SW18 


oooooooo 






SW19 


oooooooo 






SW20 


oooooooo 






SW21 


oooooooo 






SW22 


oooooooo 






SW23 


oooooooo 






SW24 


oooooooo 






SW25 


oooooooo 






SW26 


oooooooo 






SW27 


oooooooo 






SW28 


oooooooo 






SW29 


oooooooo 






SW30 


oooooooo 






SW31 


oooooooo 






SW32 


oooooooo 






SW33 


oooooooo 






SW34 


oooooooo 






SW35 


oooooooo 






SVV36 


oooooooo 






SW37 


oooooooo 






SW38 


oooooooo 






SW39 


oooooooo 






SW40 


oooooooo 






SW41 


oooooooo 






SW42 


oooooooo 






SW43 


oooooooo 






SW44 


oooooooo 






SW45 


oooooooo 






SW46 


oooooooo 






SW47 


oooooooo 






SW4S 


oooooooo 






SW49 


oooooooo 






SW50 


00001000 






#2 MENU 








05: 


OFF 






06: 


DIAL 






07: 


10 






08: 


3429 






09: 


33.6 






10: 


25Hz 





Figure 4-31 System Data List (1/6) 



4-74 



SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service 



01/10 2001 13:52 FAX 1234567890 

#3 NUMERIC Param. 

02: 
03: 
04: 
05: 
06: 
09: 
10: 
11: 
15: 
16: 
17: 
18: 
19: 
20: 
21: 
22: 
23: 
24: 
25: 
26: 
30: 



Canon Inc. 



B002 



PULSE 



NCU 

l.TONE / 
1 . TONE 

01 : 

02 : 

2 . PULSE 

01 : 

02 : 

03 : 

04 : 



2. DIAL TONE 
01 
02 
03 
04 
05 
06 
07 
08 

3.2nd DIAL TONE 
01 
02 
03 
04 
05 
06 
07 
08 

4 . BUSY 
01 
02 
03 

04 
05 
06 
07 
08 



10 

15 

12 

4 

1 

6 

5500 

3500 

120 

2 

100 



400 

100 



400 

44 

10 

60 

44 

10 



100 
100 
DP(N) 
100 
200 
34 
820 

01000000 
350 

130 
10 


5 
3 


00000000 
200 









00000000 
1000 

11 

83 
11 
63 
20 

5 

3 



Figure 4-32 System Data List (2/6) 



4-75 



SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service 



01/10 2001 13:52 FAX 1234567890 

5. BUSY TONE 1 
01 
02 
03 
04 
05 
06 
07 
OS 

6. REORDER TONE 
01 

02 
03 
04 
05 
06 
07 
08 

7. MULT I 
01 
02 
03 
04 

8. AUTO RX 
01 
02 
03 
04 
05 
06 
07 
08 



Canon Inc. 



BI003 



DETECT 



9.CNG 

01 
02 
03 
04 
05 
06 
07 
08 
09 
10 
11 
12 



10. SPECIAL 
SWOl 
SW02 
SW03 
SW04 
SW05 

swoe 

SW07 
SW08 
SW09 
SW10 
SW11 
SW12 
SW13 
SW14 
SW15 



00000000 
1000 

11 

63 
11 
63 
20 

5 

3 

10000000 
1000 
11 

63 
11 
63 
20 

5 
3 





10 







13 

50 

10 

50 

650 



2 

10 

65 



40 

60 







85 

40 

60 

8 



2 

70 



00001100 
10000100 
00000000 
00000100 

oooooooo 

00000000 
00011000 

oooooooo 
oooooooo 
oooooooo 
oooooooo 
oooooooo 
oooooooo 

00000001 

oooooooo 



Figure 4-33 System Data List (3/6) 



4-76 



SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service 



01/10 2001 13:52 FAX 1234567890 
SW16 
SW17 
SW18 
SW19 
SW20 
SW21 
SVY22 
SW23 
SW24 
SW25 
SW26 
SW27 
SW28 
SW28 
SW30 



01 
02 
03 
04 
05 

or. 

07 
08 
09 
10 
11 
12 
13 
14 
15 
16 
17 
18 
19 
20 
21 
22 
23 
24 
25 
26 
27 
28 
29 
30 
31 
32 
33 
34 
35 
38 
37 
38 
39 
40 
41 
42 
43 
44 
45 
46 
47 
48 
49 
50 



Canon Inc. 



B004 



00110000 
00010011 
00000000 
00000000 
00000000 
00000000 
00000000 
00000000 
00000010 
00010101 
00000000 
00000000 
00000001 
00000010 
00000000 

5 
30 
30 

4 

150 

100 

26 




10 

1 

5 

8 

60 

6000 

8 
60 
99 


180 




99 
10 
25 

2 

2 





6 






















37 


30 




10 
50 







Figure 4-34 System Data List (4/6) 



4-77 



SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service 



01/10 2001 13:52 FAX 1234567890 

ll.RKEY 
01 
02 
03 



BI005 



12.PBX DIAL TONE 
01 
02 
03 
04 
05 
06 
07 
08 

13.PBX BUSY TONE 
01 
02 
03 
04 
05 
OB 
07 
08 

#5 TYPE 

TYPE 

#7 PRINTER 
SWOl 
SW02 
SW03 
SH'04 
SW05 
SW06 
SW07 
SW08 
SW09 
SW10 
SW11 
SW12 
SW13 
SW14 
SW15 
SW16 
SW17 
SW18 
SW19 
SW20 



01 
02 
03 
04 
05 
06 
07 
08 
09 
10 
11 
12 
13 
14 
15 



18 



00000000 
350 

130 
10 



5 



00000000 

1000 

40 

60 

40 

60 

1 



3 



00000000 
00000011 
00000000 
00000000 
00000000 
00000100 
00000000 
00000000 
00000000 
00000000 
00000001 
00000000 
00000000 
00000000 
00000000 
00000000 
00000000 
00000000 
00000000 

oioooooo 

18 







5 
49 
45 
90 
50 






27 
30 
30 



Figure 4-35 System Data List (5/6) 



4-78 



SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service 



01/10 2001 13:53 FAX 1234567890 

16 
17 
18 
IB 
20 
21 
22 
23 
24 
25 
26 
27 
28 
29 
30 



#9 ROM 

VERSION 



Canon Inc. 



Q006 



START DATE 
DATE 



30 







1 
1 

30 







01/10 2001 



Figure 4-36 System Data List (6/6) 



31 "START DATE" records the date when the fax performs its first transmission, after 
— | — I shipment from the factory. 




NOTE 



4-79 



SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service 



a-2) System dump list 

This list shows the past communications statuses and error communications history. 
The following is a sample list. 



07/23/2001 14:08 FAX 1234567890 



Canon Inc. 



Booi 



CLEAR 


DATE 






TX 


= 


3 




A 4 


= 


1 


B4 


RX 


= 


2 




A4 


= 


2 


B4 


33G00 


= 


3 


31200 


21G00 


= 





19200 


HBOC) 


= 





7200 


14400 


= 





12000 


14400 


- 





12000 


9600 


= 





7200 


STD 


= 


3 


FINE 


MH 


= 





MR 


G3 


= 





ECM 


PRINT 


- 


26 / 


26 



12/24/2012 



A3 






A3 





28800 





16800 





4800 





TC9600 










4800 





SUPER 





MMR 


3 








I,TR 





26400 





14400 





2400 





TC7200 





2400 





ULTRA 





JBIG 






LGL 





24000 





12000 






















3 


JPEG 



REAR 



TNK ABSORBER CAPACITY 



#000 



12 / 



12 



##100 

##200 
##220 

##280 

##670 

##750 


















































































Figure 4-37 System Dump List (1/2) 
4-80 



SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service 



Date on which data was initialized with service data #8 CLEAR, ALL 

Total number of receptions/transmissions 

Total number of pages transmitted and received for each document size 



CLEAR DATE 
RX/TX 

A4/B4/A3/LTR/LGL 
33600 bps~2400 bps 

: Total number of pages transmitted and received for each modem speed 
STD/FINE/SUPER/ULTRA 

: Total number of pages transmitted and received for each mode 
MH/MR/MMR/JBIG/JPEG 

: Total number of pages transmitted and received for each coding 
method 
G3/ECM : Total number of pages transmitted and received in each mode 

PRINT/READ : Total number of pages printed/scanned 



[Display example] 

PRINT = 30*/100** READ = 30*/100** 

* Indicates the value input with Service Data #8 CLEAR, COUNTER. 

** Indicates the value counted since shipment from the factory. 

INK ABSORBER CAPACITY : Waste ink absorber's ink absorption amount 
[Display example] 
Suction = 10% 
These indicate the following: 
The suction waste ink absorber's ink absorption amount is 10%. 

#000~##750 
[Display example] : Total number of occurrences for each error code 
##280 17 3 

##280 ##281 ##282 
errors errors errors 



4-81 



SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service 



07/23/2001 14:09 FAX 12345678B0 


Canon Inc. 


01 LATEST 


##106 


START TIME 


07/23 14:06 


OTHER PARTY 




MAKER CODE 


10001000 


MACHINE CODE 


11100110 00000000 


RCV V . 8 FRAME 


EO 81 85 D4 90 7E 00 00 


SYMBOL RATE 


3429 


DATA RATE 


33.6 


TX LVL REDUCTION 





ERR ABCODE 


00 


ERR SECTXB 


80 


ERR SECRXB 


80 



i]002 



Rx : (bit 1) 00000000 01000000 00011111 00100001 00000001 00000001 00000001 (bit.56) 

(blt57) 00000001 00000001 00000100 00000000 00000000 (blt96) 

Tx : (bit 1) 00000100 01110111 00010101 00100011 00000001 00001001 00000001 (bltS6) 

(blt57) 00000001 00011001 00000100 00000000 00000000 (blt96) 



Rx 


NSS DCS l'lX-336 


Tx 


NSF CSI DIS CFR DCN 



Figure 4-38 System Dump List (2/2) 



##nnn 

START TIME 
OTHER PARTY 
MAKER CODE 



: Service error code 

: Communication start date and time (on 24 hour clock) 
: Telephone number sent from other party 
: Maker code 
[ 1000 1000 ] Indicates a Canon fax 

lower nibble 

upper nibble 



T 



RCVV.8 FRAME 
SYMBOL RATE 
TX LVL REDUCTION 
ERR ABCODE 

ERR SECTXB 

ERR SECRXB 

RX/TX 



: Received V.8 protocol signal 

: Symbol rate used for the primary channel 

: (Fixed) 

: Code output by the modem when an error occurred (Not used in the 

field) 
: Transmit status of the modem when an error occurred (Not used in the 
field) 

: Received status of the modem when an error occurred (Not used in the 
field) 
: Received/transmitted protocol signal 

bit 1 to bit 96 of received/transmitted DIS, DCS, or DTS 




^ I If no service errors have occurred in the past, the above report will not be output. 



NOTE 



4-82 



SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service 



a-3) Service activity report (sending/receiving) 



07/23/2001 14:34 EAX 1234567S90 



Canon Inc. 



@001 







::-: Z 


:;!:: 


S :E :! 


:■:*■.* 3:*** 


: :|: :;: 


' * :S * 4 * * * :i: 






:!lsl:s: 


ERROR TX REPORT se» 






::■■ :!: 


;::}:::: a::!;:! 


SESSiSSS 


iSStSSBSSSSSSS 


TX FUNCTIOH 


WAS 


NOT 


COMPLETED 






TX/RX NO 










0008 






CONNECTION 


TEL 














CONNECTION 


II) 














ST. TIME 










07/23 


14 


34 


USAGE T 










00'36 






PGS. SENT 

















RESULT 










NC 




#«765 



START TIME 
OTHER PARTY 
MAKER CODE 
MACHINE CODE 
RCV V.8 FRAME 
SYMBOL RATE 
DATA RATE 

LVL REDUCTION 



07/23 14:34 

10001000 

11100110 00000000 
EO 81 85 D4 90 7E 00 00 
3429 
33.8 




Header 
TX/RX NO 
CONNECTION TEL 
(OTHER PARTY) 
SUBADDRESS 
CONNECTION ID 
START TIME 
USAGE TIME 
PAGES 

RESULT 

MAKER CODE 



RCVV.8 FRAME 
SYMBOL RATE 
TX LVL REDUCTION 
ERRABCODE 
ERR SECTXB 

ERR SECRXB 



Figure 4-39 Service Error Tx Report 

OK, NG messages 

Indicates four digits of the transaction number 

Number sent from the other party or number dialled (lower 20 digits) 



I 



RX/TX 




Subaddress number sent from the other party 

ID sent from the other party, if the other party is a Canon fax 

Communication start date and time (on 24-hour display) 

Communication time (in minutes and seconds) 

Number of pages for which transmission was complete 

(For details, see User's manual) 

"NG" display with number of pages for which transmission was 

fault, and service error code 

Maker code 

[ 1 000 10001 Indicates a Canon fax 
lower nibble 
upper nibble 
Received V.8 protocol signal 
Symbol rate used for the primary channel 
(Fixed) 

Code output by the modem when an error occurred (Not used in the field) 
Transmit status of the modem when an error occurred (Not used in the 
field) 

Received status of the modem when an error occurred (Not used in the 
field) 

Received/transmitted protocol signal 
bit 1 to bit 96 of received/transmitted DIS, DCS, or DTS 



The V.8/V.34-related items (RCV V.8 FRAME to ERR SECRXB) are not printed on the 
Notmal G3 Service Activity Report. 



NOTE 



4-83 



SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service 



07/23/2001 14:38 FAX 1234567890 



Canon Inc. 



Bool 







3SS$8S*a:S:S$? 


;i:a::i:'J:S:;!:ifcS! 






:!::;: 8 


RX REPORT 


SS3: 






SMMSJSfJisSSMJesSS: 


:3.'S:$sa: 


INCOMPLETE 


RECEPTION 








TX/RX NO 






5006 






CONNECTION 


TEL 










CONNECTION 


ID 










ST. TIME 






07/23 


14 


35 


I.SAGE T 






00'43 






PGS. 













RESULT 






NC 




##675 



START TIME 
OTHER PARTY 
MAKER CODE 
RCV V.8 FRAME 
SYMBOL RATE 
DATA RATE 
TX LVL REDUCTION 
CODE 



07/23 14:35 

00000000 

EO 81 85 D4 90 7E 00 00 

3429 

33.6 



.ai- 



Figure 4-40 Service Error Activity Report (receiving) 



Header 
TX/RX NO 
CONNECTION TEL 
(OTHER PARTY) 
SUBADDRESS 
CONNECTION ID 
START TIME 
USAGE TIME 
PAGES 

RESULT 

MAKER CODE 



OK, NG messages 

Indicates four digits of the transaction number 

Number sent from the other party or number dialled 

(lower 20 digits) 

Subaddress number sent from the other party 

ID sent from the other party, if the other party is a Canon fax 

Communication start date time (on 24-hour display) 

Communication time (in minutes and seconds) 

Number of pages for which transmission was complete 

(For details, see User's manual) 

"NG" display with number of pages for which 

transmission was fault, and service error code 

Maker code 

[ 1000 1 000] Indicates a Canon fax 

— lower nibble 

— upper nibble 



T 



: Received V.8 protocol signal 

: Symbol rate used for the primary channel 

: Transmission speed used for the primary channel 



RCV V.8 FRAME 
SYMBOL RATE 
DATA RATE 
TX LVL REDUCTION : (Fixed) 

ERR ABCODE : Code output by the modem when an error occurred (Not used in the field) 

ERR SECTXB : Transmit status of the modem when an error occurred 

(Not used in the field) 
: Receive status of the modem when an error occurred 

(Not used in the field) 
: Received/transmitted protocol signal 
bit 1 to bit 96 of received/transmitted DIS, DCS, or DTS 
^1 The V.8/V.34-related items (RCV V.8 FRAME to ERR SECRXB) are not printed on the 
^^^J Normal G3 Service Activity Report. 
NOTE 



ERR SECRXB 



RX/TX 




4-84 



SmartBase MPC600F/MPC400 Chapter 4: Maintenance & Service 



8. WIRING DIAGRAM 



8.1 Wiring Diagram 




color contact sensor 
r — 



Spesker 



Flat 
cable 



to Power Suplly Unit 



to NCU board J4 



AC230V 



SCNT board 



JCS1 



JSPK1 

|2-1| 



ARG 

PSU 



to PCNT board J5 



to PCNT board J4 



Operation 
panel 



JRMTR1 



M) Contact sensor drive motor 
DES DS 

C3 



to NCU 

borad 

J1 



JNCUEC1* 

14 1 



JMODEM1* 



to NCU ■ 

borad 

J6 



to 
MODEM 
borad J1 



TiSl JUSB1 



JADF1* 
JCENTR02 



JDESi 
JDS 



EjT 



Ef 



ADF 
board* 



JFM JSCNT 1 



(Mj 
Document 
feed motor 



Purge motor 

(m) 




ASF m 

motor [M^ 

Carrige /TTx 

motor (M)= 

Purge 



5 — -I | 
JiT 



J7 J9 

E3 E3 



Cover Sensor 



PCNT board 



jrge r- r~u- 
nsor *- 



Carrige 
unit 



J1 



Paper Edge 
sorse 



to SCNT board JPCNT1 



SCNT board JPCNT2 



Pickup 
Sensor 



SmartBase MPC600F only 



ink sensor 



Paper feed Timming 
motor sensor 



Figure 4-41 Wiring Diagram 
4-85 



Chapter 5 



Appendix 



SmartBase MPC600F/MPC400 Chapter 5: Appendix 



1. USER DATA FLOW 



1 .1 User Data Flow (by Operation Panel) 

Press the Menu button. 



Menu button 



1. SPECIAL COPY 



IMAGE REPEAT 



2.RECEIVE MODE*1 



VERTICAL —r- 1 
2 

— 3 

L 4 

HORIZONTAL^ 1 

— MIRROR IMAGE ~ \ 

— ENTIRE IMAGE ^ 4 
TEL / FAX AUTO SW 
FAX ONLY MODE 
MANUAL MODE 
ANS. MACHINE MODE 
NET SWITCH (Australia and New Zealand) only 

ICE*1 — p DOC. MEMORY LIST 

— PRINT DOCUMENT 

— DELETE DOCUMENT 

— FILE PRINT 
p ACTIVITY REPORT 

— SPEED DIAL LIST 

— USER DATA LIST 

— DOC. MEMORY LIST 
1 -TOUCH SPD DIAL — 01 -09 
CODED SPEED DIAL — *00-*99 

-GROUP DIAL —01-09 



— 4.REPORTS/LISTS*1 



5.TEL REGISTRATION*! 



*1 : SmartBase MPC600F only 



Figure 5-1 User Menu Settings (1/5) 



5-1 



SmartBase MPC600F/MPC400 Chapter 5: Appendix 



6.FAXSETTINGS*1 



— 1. USER SETTINGS 



— 2.REP0RT SETTINGS 



DATE & TIME 
DATE SETUP 



MM/DD/YYYY 
DD/MMYYYY 

YYYY MM/DD 



— UNITTELPHONE# 
-UNIT NAME 

- TX TERMINAL ID — , 



— OFFHOOK ALARM - 

— VOLUME CONTROL 

— RX CALL LEVEL — r- 

— TEL LINE TYPE — r- 



R-KEY SETTING 



ON 

OFF 



t— TTI POSITION 

— TELEPHONE* MARK- 



ON 

OFF 

-CALLING VOLUME 

L LINE MONITOR VOL 

HIGH 

STANDARD 

TOUCH TONE 
ROTARY PULSE 



OUTSIDE IMAGE 

INSIDE IMAGE 

LjEL 



-T- 1 

h 2 

L- 3 

-j- o 

— 1 
2 

L- 3 



PSTN 

PBX 



EARTH CONNECTION 
- PREFIX 
HOOKING 



TX REPORT 



— RX REPORT 



PRINT ERROR ONLY 

OUTPUT YES 
OUTPUT NO 

PRINT ERROR ONLY 
OUTPUT YES 
OUTPUT NO 



PRINT WITH IMAGE 
PRINT WITH IMAGE 



L ACTIVITY REPORT 



ON 

OFF 



"1 : SmartBase MPC600F only 



Figure 5-2 User Menu Settings (2/5) 



ON 

OFF 

ON 

OFF 



5-2 



SmartBase MPC600F/MPC400 Chapter 5: Appendix 



3.TX SETTINGS 



ECMTX 



ON 

OFF 



— MID PAUSE SET — 4 SEC. (1 -15 SEC) 



— AUTO REDIAL 



— TIMEOUT 



TX START SPEED 



COLOUR DIRECT TX 



ON -^REDIAL TIMES — 2TIMES (1-10TIMES) 

OFF ' REDIAL INXERVAL — 2 MIN. (1-99 MIN.) 

ON 

OFF 

—^- 33600 bps 

— 14400 bps 

— 9600 bps 

— 7200 bps 

— 4800 bps 
L- 2400 bps 

-ON 
OFF 



-4.RX SETTINGS 



ECM RX 



ON 

OFF 



— FAX /TEL AUTO SW 



INCOMING RING 



MAN / AUTO SWITCH 



RING START TIME 
-F/T RING TIME 
- DEFAULT ACTION 



8 SEC. (0-30 SEC) 
22 SEC. (10-60 SEC) 
,— RECEIVE 
I— DISCONNECT 



REMOTE RX 



— RX REDUCTION 



L RX START SPEED 



ON —2 TIMES (1-99 TIMES) 
OFF 

^ON —15 SEC. (1-99 SEC.) 
L OFF 

ON —25(0-99) 
OFF 

ON —r- VERTICAL ONLY 

L H0 R|Z& VERTICAL 

33600 bps 

1 4400 bps 

- 9600 bps 

— 7200 bps 
4800 bps 
2400 bps 



Figure 5-3 User Menu Settings (3/5) 



5-3 



SmartBase MPC600F/MPC400 Chapter 5: Appendix 



7.PRINTER SETTINGS 



CLEANING 



NOZZLE CHECK 
HEAD CLEANING 
HEAD REFRESHING 
ROLLER CLEANING 



8. SYSTEM SETTINGS 



ALIGN PRINT HEAD 
BOTTOM MARGIN — r 

UN/LOCK PHONE*1 
DISPLAY LANGUAGE 



AUDIBLE TONES 



NORMAL 

LONG 



LOCK PHONE- 
PASS WORD 

ENGLISH 

FRENCH 

SPANISH 

GERMAN 

ITALIAN 

DUTCH 

FINNISH 

PORTUGUESE 

NORWEGIAN 

SWEDISH 

DANISH 

SLOVENE 

CZECH 

HUNGARIAN 

RUSSIAN 



KEYPAD VOLUME 



ALARM VOLUME 



ON 
OFF 



'1 : SmartBase MPC600F only 

Figure 5-4 User Menu Settings (4/5) 



5-4 



SmartBase MPC600F/MPC400 Chapter 5: Appendix 



COUNTRY SELECT 



UK 

GERMANY 

FRANCE 

ITALY 

SPAIN 

HOLLAND 

DENMARK 

NORWAY 

SWEDEN 

FINLAND 

AUSTRIA 

BELGIUM 

SWITZERLAND 

PORTUGAL 

IRELAND 

GREECE 

LUXEMBOUGE 

HUNGARY 

CZECH 

RUSSIA 

SLOVENIA 

SOUTH AFRICA 

OTHERS 



Figure 5-5 User Menu Settings (5/5) 



1.2 User Data Flow (by MultiPASS Suite) 

Please see the MultiPASS Suite User's Guide. 



5-5 



Canon 



1101 AT CANON INC.